My recent dining experience at Camp 18 has put a bad taste in my mouth, pun INtended. My family and I have always had a great experience coming here in the past years but today we experienced service way below what was expected.
My mother,...my sister and all of our kids (11 people in total) ate here for dinner tonight and my sister and I both ordered the 12 oz NY steak medium. We don't like it bloody, or overcooked so we wanted some pink. When our steaks arrived at our table they were so well done that mine was charcoal burnt on the sides and they were both just plain dry and flavorless. When we brought it to the attention of the waitress, she said thats what a medium steak looks like... Now I want you to look up a steak wellness chart on google images and tell me if a medium steak is completely brown and burnt black on the sides. Even though the manager replaced those steaks with properly cooked ones, we were both pretty upset with this seeing as the steak was $30, the mac n cheese for my children was nasty Kraft from a box, and they charged us a %15 gratuity because our group was over 8 people. Even though I paid separately from my sister, whose party was NOT over 8 people, and they separated our kids across the entire building.
Overall, the service and the attitude we received from this restaurant was dismissive and honestly felt disrespectful. I award ONE star only because the manager was trying his darndest to keep the place running. Everything else was lackluster. Thank you.More