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Patisserie Valerie

Claimed
RATINGS
Food
Service
Value
Atmosphere

Location and contact

About
Lovingly handmade cakes
PRICE RANGE
$4 - $19
Special Diets
Vegetarian Friendly
Meals
Brunch, Breakfast, Lunch
CUISINES
Cafe, European
FEATURES
Takeout, Seating, Highchairs Available, Table Service, Reservations
Reviews (156)
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146 results
Traveler rating
48
34
31
19
14
Traveler type
Time of year
LanguageEnglish
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Traveler rating
48
34
31
19
14
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All reviews brunch cakes fruit tart cake box black forest gateau mille feuille eggs benedict sandwich tasted fantastic kingston slice
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1 - 10 of 146 reviews
Reviewed 3 days ago

We ordered two raspberry tarts and coffees at Patisserie Valerie. Although we did not come for anything other than a casual sit-down, we were truly grateful for the service we received. Our waitress Holida was really inviting and friendly, making us feel extremely welcome and...More

Date of visit: June 2019
Thank Mariam A
Reviewed 3 weeks ago

The cakes are good but that's where it ended for me. The service was indifferent and the sandwich I ordered, at just under £10, was not worth the money. A standard bagel with quite a generous serving of cream and smoked salmon, a small pile...More

Date of visit: May 2019
Thank GlinysW
Patisserie_Valerie, Team PV at Patisserie Valerie, responded to this reviewResponded 3 weeks ago

Hi, Thank you for your review, we're really sorry to hear of the issues with your order. Please raise this with our customer care team who can assist further https://www.patisserie-valerie.co.uk/contact-us.aspx Team PV

Reviewed 3 weeks ago

A cup of tea and a slice of Black Forest Gateau...a yearly treat 🙂❤️🙂🍰❤️ Staff always friendly and efficient. Nice oasis in Kingston Town ❤️ Highly recommend for cake lovers.

Date of visit: May 2019
Thank JENNYOSHEA1958
Patisserie_Valerie, Team PV at Patisserie Valerie, responded to this reviewResponded 3 weeks ago

Hi Jenny, Thank you for your fantastic feedback! We hope you can make the visit more regular Team PV

Reviewed April 26, 2019 via mobile

Went in for takeaway cake with friends. Manager was so rude to us and his staff. He decided to shout at his staff (who were doing a far better job than he was) in front of the whole restaurant. Very unprofessional power hungry man. The...More

Date of visit: April 2019
Thank hayleys282
Patisserie_Valerie, Team PV at Patisserie Valerie, responded to this reviewResponded May 1, 2019

Hi, Thank you for taking the time to leave us your feedback. We're really sorry to hear of the service and actions of the staff at the time of your visit and will raise this with the store and area management respectively. We hope you're...More

Reviewed April 4, 2019 via mobile

Love their cakes ....yummyyy 🍰🎂😋😋😍😍... always get all our special birthday cakes from here...so delicious and very unique cakes for every occasion 🎂🎂🍰🍰❤️❤️

Date of visit: January 2019
Thank maurishakilian
Patisserie_Valerie, Team PV at Patisserie Valerie, responded to this reviewResponded April 10, 2019

Hi, Thank you for your great feedback regarding our cakes! We'll be sure to share this with our bakery team We hope you're able to order again in the near future Team PV

Reviewed March 26, 2019 via mobile

The service here was so slow it was painful!! Had afternoon tea, sandwiches were good but the cakes a letdown. A fruit mouse thing I had was frozen. Quiche was 60% pastry. The staff made the experience awful. Practically had to beg to be served....More

Date of visit: March 2019
Thank 802claudiaa
Patisserie_Valerie, Team PV at Patisserie Valerie, responded to this reviewResponded April 3, 2019

Good Afternoon, Thank you for taking the time to leave us your feedback. We would like to apologise for your experience as this is certainly not reflective of our brand offering. So that we can assist further, can you please raise this with our customer...More

Reviewed February 5, 2019

A long wait to get any table service to then having to chase someone down to get our order taken which was taken with a grudge. The food then came out half cold and bland and to top it off it was baby portions. A...More

Date of visit: December 2018
Thank thischarmingman92
Reviewed January 27, 2019 via mobile

Usually like this place and never had and complaints before, good food and great cakes. Some new discourteous and rude waitress staff. Noticed other people complaining about poor service. Appears to be new management so hopefully things will improve. It would be great if this...More

Date of visit: January 2019
1  Thank London267
Reviewed January 1, 2019

Ordered a birthday cake. Chocolate was of a poor quality had a rubbery texture. Looks good and pretty but O think the ingredients were poor quality.

Date of visit: February 2018
1  Thank Frankiedoyouremember
Reviewed January 1, 2019

I bought a Mille-Feuilles cake to bring as a gift for a dinner at friends. The cake was so bad that I was embarrassed! The pastry was not crunchy, and the filling is just no taste whipped cream, rather than a Chantilly cream which is...More

Date of visit: December 2018
Thank MarioPan
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