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Carluccio's - Kingston

Charter Quay, Kingston upon Thames KT1 1HT, England
+44 20 8549 5898
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Overview
  • Excellent28%
  • Very good33%
  • Average17%
  • Poor11%
  • Terrible9%
Travelers talk about
“pancetta” (4 reviews)
“pasta dishes” (5 reviews)
Open Now
All hours
CUISINES
Italian, Vegetarian Friendly, Gluten Free Options
PRICE
$$ - $$$
DETAILS
Charter Quay, Kingston upon Thames KT1 1HT, England
Service
Food
Value
Atmosphere
Write a Review
Reviews (241)
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1 - 10 of 241 reviews

Reviewed 1 week ago

Called in for pre theatre meal,very happy with greeting from the staff and the friendliness . Served very quickly and efficiently,food was hot and tasty,my husband ordered the special Spaghetti Vongole and I had Chicken Saltimbocco both delious. Will definitely use again.More

Thank 80joseph09
KingstonC11, General Manager at Carluccio's - Kingston, responded to this review

80joseph09, Its lovely to read your kind words about our business here at Carluccios Kingston. Nothing is to much trouble for our much valued guests here and we are glad this is reflected in your visits here. Myself and the team look forward to welcoming...More

Reviewed 3 weeks ago via mobile

Weekend away in London with my partner. Went for dinner here Friday night, lovely atmosphere, beautiful food.

Thank zebrachauy
KingstonC11, Manager at Carluccio's - Kingston, responded to this review

Good evening, Thank you very much for taking the time to write us a review, we hope to see you again soon. Best wishes Monika, Assistant Manager.

Reviewed 4 weeks ago

I had high expectations going into Carluccio's, as it's in a wonderful location and is a beautiful, ambient restaurant. Myself and my S.O went on a Thursday night, and there were only a few other couples in there, making it very quiet and the service...More

Thank Hannah-Kura K
KingstonC11, General Manager at Carluccio's - Kingston, responded to this review

Dear Hannah, Thank you for taking time to leave your review, albeit very disappointing for me to read. This certainly does not sound reflective of the high standard of food quality that we work hard to maintain here at Kingston Carluccios. I would very much...More

Reviewed 4 weeks ago

Staff were not friendly unfortunately; eggs benedict not great at all. Took a while to get served. Other than that, everything else was fine. Maybe this was just a busy day?More

Thank Martin H
KingstonC11, Manager at Carluccio's - Kingston, responded to this review

Dear Martin, Thank you for your recent review, good or bad we appreciate them all. I'm very sorry and do apologise that we have disappointed you during your last visit, and will be sure to discuss your feedback with the entire team and make amends....More

Reviewed April 14, 2017 via mobile

Why do you put eggs Benedict on a menu if you are not prepared to make the hollandaise sauce? Disgraceful to pour it out of a box when I'm sure in all the books that were surrounding me there must have been a recipe for...More

1  Thank Peter O
Reviewed April 14, 2017

Try the lemon tart with your coffee or have the great pancetta breakfast. The only drawback is that sometimes there are lots of noisy babies. But chose your time if that bothers you as it is a great location.

Thank kilalead
KingstonC11, General Manager at Carluccio's - Kingston, responded to this review

Dear Kilalead, Thank you for your lovely review. It's really lovely to hear that you enjoy visiting us and we look forward welcoming you back really soon. Best wishes and thank you again-we hope to see you back again soon. Hatice and the family

Reviewed April 3, 2017

While the food we had was good, the service at the restaurant was absolutely shambolic. My party and I waited over 10 minutes to be seated, as did 4 or 5 other parties all waiting with us at the same time. When we were seated...More

Thank ematkins0n
Reviewed March 28, 2017

Sitting patiently at the table, and watching multiple tables fill up, it was obvious that the restaurant was understaffed and "living" off its location and name. After being ignored for 8+ minutes, we got up and left to find another place to eat for lunch....More

Thank Cassandra201411
KingstonC11, Manager at Carluccio's - Kingston, responded to this review

Dear Cassandra201411 Thank you for posting your review. I am concerned to learn that your experience, service-wise was so poor, You had to find another location to dine and I apologise wholeheartedly. This is not we stand for as Carluccios .I can assure you that...More

Reviewed March 20, 2017

Went here for breakfast. From entering the premises we were welcomed in a friendly manner and shown a table. I ordered Carluccio's Breakfast Magnifica - which had Your choice of free range eggs with grilled smoky pancetta, sausage, sautéed mushrooms, tomato and toasted Italian bread....More

Thank justusmadpeople
KingstonC11, Manager at Carluccio's - Kingston, responded to this review

Hello, Thank you for your lovely review. Am thrilled you enjoyed our Magnifica breakfast. I've shared your comments with the team who do love hearing when they do good! Look forward to seeing you again soon. Thank you, Monika and the team.

Reviewed March 12, 2017 via mobile

Had breakfast at Charter Quay this morning. Very nice food. Had ordered a decaf latte but got a full latte. They replaced it with a lovely decaf - no fuss and great service. Lovely location too.More

Thank Ms31B
KingstonC11, General Manager at Carluccio's - Kingston, responded to this review

Hi there, Thank you so much for posting your review. I am really pleased to hear that you enjoyed your breakfast and the coffee incident was well handled. I will pass your comments on the team, they will certainly appreciate you taking time to write...More

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Questions & AnswersAsk a question
Linda H
Several members of my family are meeting up in Kingston as we lived there many years ago. There will be 9 adults and 3 young children (2 highchairs). We wondered if you permit young children in the evening.
November 28, 2016|
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Linda H
Hi. Several members of my family are meeting up in Kingston as we lived there many years ago. There will be 9 adults and 3 young children. We would be looking for a table on 30 December around 7pm. I just wondered whether young children are permitted in the evening. We would need 2 highchairs and would not be there more than 2 hours. I will need to speak to the rest of the family but needed to know if you can accommodate the children.
November 28, 2016|
Answer
Response from Kathleenn61 | Reviewed this property |
Carluccios are always really helpful and family friendly so I can't imagine they wouldn't allow this. Just phone them, check and prebook.
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
$13 - $26
Meals
Brunch, Breakfast, Lunch, Dinner
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Free Wifi
Good for
Large groups, Kids, Families with children, Special occasions, Business meetings
Open Hours
Sunday
9:00 am - 10:30 pm
Monday
9:00 am - 11:00 pm
Tuesday
9:00 am - 11:00 pm
Wednesday
9:00 am - 11:00 pm
Thursday
9:00 am - 11:00 pm
Friday
9:00 am - 11:00 pm
Saturday
9:00 am - 11:00 pm
Location and Contact Information
  • Address: Charter Quay, Kingston upon Thames KT1 1HT, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Greater London  >  Kingston upon Thames
  • Phone Number: +44 20 8549 5898
  • E-mail