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Charter Quay, Kingston upon Thames KT1 1HT, England
+44 20 8549 5898
Website
Today
9:00 am - 10:30 pm
Closed now
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Hours:
Sun 9:00 am - 10:30 pm
Mon - Sat 9:00 am - 11:00 pm
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237 Reviews from our TripAdvisor Community

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Showing 235: English reviews
Level Contributor
13 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

Why do you put eggs Benedict on a menu if you are not prepared to make the hollandaise sauce? Disgraceful to pour it out of a box when I'm sure in all the books that were surrounding me there must have been a recipe for hollandaise. 8 quid for 1 slice of toast 1 slice of ham 2 eggs and... More 

Helpful?
Thank Peter O
Greater London, United Kingdom
Level Contributor
17 reviews
16 restaurant reviews
Reviewed 1 week ago

Try the lemon tart with your coffee or have the great pancetta breakfast. The only drawback is that sometimes there are lots of noisy babies. But chose your time if that bothers you as it is a great location.

Helpful?
Thank kilalead
KingstonC11, General Manager at Carluccio's - Kingston, responded to this review

Dear Kilalead, Thank you for your lovely review. It's really lovely to hear that you enjoy visiting us and we look forward welcoming you back really soon. Best wishes and thank you again-we hope to see you back again soon. Hatice and the family More 

London, United Kingdom
Level Contributor
5 reviews
Reviewed 2 weeks ago

While the food we had was good, the service at the restaurant was absolutely shambolic. My party and I waited over 10 minutes to be seated, as did 4 or 5 other parties all waiting with us at the same time. When we were seated it took an inordinately long time to be served. In the time we waited to... More 

Helpful?
Thank ematkins0n
Emirate of Dubai, United Arab Emirates
Level Contributor
4 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago

Sitting patiently at the table, and watching multiple tables fill up, it was obvious that the restaurant was understaffed and "living" off its location and name. After being ignored for 8+ minutes, we got up and left to find another place to eat for lunch. Safe to say, we will never set foot in a Carluccio's again...as it turned out,... More 

Helpful?
Thank Cassandra201411
KingstonC11, Manager at Carluccio's - Kingston, responded to this review

Dear Cassandra201411 Thank you for posting your review. I am concerned to learn that your experience, service-wise was so poor, You had to find another location to dine and I apologise wholeheartedly. This is not we stand for as Carluccios .I can assure you that We work so hard to maintain our service standards because our guest have been visiting... More 

Chichester, United Kingdom
Level Contributor
40 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
Reviewed 4 weeks ago

Went here for breakfast. From entering the premises we were welcomed in a friendly manner and shown a table. I ordered Carluccio's Breakfast Magnifica - which had Your choice of free range eggs with grilled smoky pancetta, sausage, sautéed mushrooms, tomato and toasted Italian bread. You also get a tea, coffee or hot chocolate, and a glass of fresh orange... More 

Helpful?
Thank justusmadpeople
KingstonC11, Manager at Carluccio's - Kingston, responded to this review

Hello, Thank you for your lovely review. Am thrilled you enjoyed our Magnifica breakfast. I've shared your comments with the team who do love hearing when they do good! Look forward to seeing you again soon. Thank you, Monika and the team. More 

Greater London, United Kingdom
Level Contributor
6 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed March 12, 2017 via mobile

Had breakfast at Charter Quay this morning. Very nice food. Had ordered a decaf latte but got a full latte. They replaced it with a lovely decaf - no fuss and great service. Lovely location too.

Helpful?
Thank Ms31B
KingstonC11, General Manager at Carluccio's - Kingston, responded to this review

Hi there, Thank you so much for posting your review. I am really pleased to hear that you enjoyed your breakfast and the coffee incident was well handled. I will pass your comments on the team, they will certainly appreciate you taking time to write this. Thank you again, and we look forward welcoming you back soon. Best wishes. Hatice... More 

New Forest National Park Hampshire, United Kingdom
Level Contributor
19 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
Reviewed February 22, 2017

The location close to river on way into Kingston shopping with the granddaughters is great,girls had their favourite pasta dishes and we ate off breakfast menu.....real buzz and great service f

Helpful?
1 Thank rapseeney
KingstonC11, General Manager at Carluccio's - Kingston, responded to this review

Hi There, Thank you for such a lovely review! It's always such a pleasure to hear that our regular guests are enjoying the food and service so much -long may it continue! We look forward to welcoming you back soon Best Wishes Hatice and the team More 

Level Contributor
49 reviews
43 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
Reviewed February 21, 2017

Have been enjoying lunch at this Carluccios for a number of years. It has a great outdoor space just by the river.

Helpful?
1 Thank DJTas1971
KingstonC11, General Manager at Carluccio's - Kingston, responded to this review

Hi There, Thank you for such a great review. We are all thrilled here at Kingston Carluccios as we are continually striving to create special experiences for all our guests! Look forward to seeing you again. Best wishes Hatice and the team More 

London, United Kingdom
Level Contributor
29 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
Reviewed February 20, 2017

Really friendly service and food was really well seasoned and tasted fantastic.Nice ambience as well to enjoy with the family and friends.There is also a good selection of desserts to end a good meal. Visited many Carluccio's and cannot fault any of the restaurants as the service and food is always fantastic..Highly recommend for a good Italian meal.

Helpful?
4 Thank Starr A
KingstonC11, General Manager at Carluccio's - Kingston, responded to this review

Hi There, What a lovely review to read-we're aware that as an Italian restaurant we do have a great deal of competition, which is why its always a huge pleasure to read feedback like this-I have shown the team your post, and it was much appreciated. We look forward to welcoming you back soon! Best Wishes, Hatice and the Carluccios... More 

London, United Kingdom
Level Contributor
193 reviews
107 restaurant reviews
common_n_restaurant_reviews_1bd8 69 helpful votes
Reviewed February 19, 2017

Having eaten at Carluccio's in Richmond, Teddington and the 'other' Carluccio's in Bentall's in Kingston, we decided to try the sister restaurant on the quay in Kingston expecting a consistently tasty experience. After all, one visits chains in anticipation of a certain set of variables - and often pays a premium accordingly. How sorry we were. It all started very... More 

Helpful?
Thank Moleseyboy
KingstonC11, General Manager at Carluccio's - Kingston, responded to this review

Hi There, Thank you so much for your feedback. I was really pleased to read your feedback about the service you received, but we do believe in great service AND food, and so I was therefore very concerned to hear your comments regarding your food quality. As a restaurant, our food quality is hugely important to us, so I can... More 

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Average prices
$13 - $26
Cuisine
Italian, Vegetarian Friendly, Gluten Free Options
Meals
Brunch, Breakfast, Lunch, Dinner
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Free Wifi
Good for
Families with children, Dining on a budget, Large groups, Special occasions, Kids, Business meetings
Open Hours
Sunday
9:00 am - 10:30 pm
Monday
9:00 am - 11:00 pm
Tuesday
9:00 am - 11:00 pm
Wednesday
9:00 am - 11:00 pm
Thursday
9:00 am - 11:00 pm
Friday
9:00 am - 11:00 pm
Saturday
9:00 am - 11:00 pm
Location and Contact Information
  • Address: Charter Quay, Kingston upon Thames KT1 1HT, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Greater London  >  Kingston upon Thames
  • Phone Number: +44 20 8549 5898

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Carluccio's - Kingston and other visitors
2 questions
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Questions? Get answers from Carluccio's - Kingston staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?