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Charter Quay, Kingston upon Thames KT1 1HT, England
+44 20 8549 5898
Website
Today
9:00 am - 10:30 pm
Closed now
See all hours
Hours:
Sun 9:00 am - 10:30 pm
Mon - Sat 9:00 am - 11:00 pm
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233 Reviews from our TripAdvisor Community

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Showing 231: English reviews
Chichester, United Kingdom
Level Contributor
39 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW

Went here for breakfast. From entering the premises we were welcomed in a friendly manner and shown a table. I ordered Carluccio's Breakfast Magnifica - which had Your choice of free range eggs with grilled smoky pancetta, sausage, sautéed mushrooms, tomato and toasted Italian bread. You also get a tea, coffee or hot chocolate, and a glass of fresh orange... More 

Helpful?
Thank justusmadpeople
KingstonC11, Manager at Carluccio's - Kingston, responded to this review

Hello, Thank you for your lovely review. Am thrilled you enjoyed our Magnifica breakfast. I've shared your comments with the team who do love hearing when they do good! Look forward to seeing you again soon. Thank you, Monika and the team. More 

Greater London, United Kingdom
Level Contributor
6 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 week ago via mobile

Had breakfast at Charter Quay this morning. Very nice food. Had ordered a decaf latte but got a full latte. They replaced it with a lovely decaf - no fuss and great service. Lovely location too.

Helpful?
Thank Ms31B
KingstonC11, General Manager at Carluccio's - Kingston, responded to this review

Hi there, Thank you so much for posting your review. I am really pleased to hear that you enjoyed your breakfast and the coffee incident was well handled. I will pass your comments on the team, they will certainly appreciate you taking time to write this. Thank you again, and we look forward welcoming you back soon. Best wishes. Hatice... More 

New Forest National Park Hampshire, United Kingdom
Level Contributor
19 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 4 weeks ago

The location close to river on way into Kingston shopping with the granddaughters is great,girls had their favourite pasta dishes and we ate off breakfast menu.....real buzz and great service f

Helpful?
1 Thank rapseeney
KingstonC11, General Manager at Carluccio's - Kingston, responded to this review

Hi There, Thank you for such a lovely review! It's always such a pleasure to hear that our regular guests are enjoying the food and service so much -long may it continue! We look forward to welcoming you back soon Best Wishes Hatice and the team More 

Level Contributor
45 reviews
41 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 4 weeks ago

Have been enjoying lunch at this Carluccios for a number of years. It has a great outdoor space just by the river.

Helpful?
1 Thank DJTas1971
KingstonC11, General Manager at Carluccio's - Kingston, responded to this review

Hi There, Thank you for such a great review. We are all thrilled here at Kingston Carluccios as we are continually striving to create special experiences for all our guests! Look forward to seeing you again. Best wishes Hatice and the team More 

London, United Kingdom
Level Contributor
29 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

Really friendly service and food was really well seasoned and tasted fantastic.Nice ambience as well to enjoy with the family and friends.There is also a good selection of desserts to end a good meal. Visited many Carluccio's and cannot fault any of the restaurants as the service and food is always fantastic..Highly recommend for a good Italian meal.

Helpful?
4 Thank Starr A
KingstonC11, General Manager at Carluccio's - Kingston, responded to this review

Hi There, What a lovely review to read-we're aware that as an Italian restaurant we do have a great deal of competition, which is why its always a huge pleasure to read feedback like this-I have shown the team your post, and it was much appreciated. We look forward to welcoming you back soon! Best Wishes, Hatice and the Carluccios... More 

London, United Kingdom
Level Contributor
185 reviews
104 restaurant reviews
common_n_restaurant_reviews_1bd8 67 helpful votes
3 of 5 bubbles Reviewed 4 weeks ago

Having eaten at Carluccio's in Richmond, Teddington and the 'other' Carluccio's in Bentall's in Kingston, we decided to try the sister restaurant on the quay in Kingston expecting a consistently tasty experience. After all, one visits chains in anticipation of a certain set of variables - and often pays a premium accordingly. How sorry we were. It all started very... More 

Helpful?
Thank Moleseyboy
KingstonC11, General Manager at Carluccio's - Kingston, responded to this review

Hi There, Thank you so much for your feedback. I was really pleased to read your feedback about the service you received, but we do believe in great service AND food, and so I was therefore very concerned to hear your comments regarding your food quality. As a restaurant, our food quality is hugely important to us, so I can... More 

1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 16, 2017 via mobile

Fantastic service!!as a server myself could bot ask for better service,I believe his name was Alex.we had the smoked salmon and the seafood linguini it was beautifully cooked and they were very helpfull of my dietary needs would recommend

Helpful?
2 Thank Jessica S
KingstonC11, General Manager at Carluccio's - Kingston, responded to this review

Hi there, THANK YOU so much for taking trouble to post such lovely comments. You've made my hard working team's day (especially Alex) and we look forward to welcoming you back again soon. Best wishes, Hatice and the team More 

Greater London, United Kingdom
Level Contributor
17 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed February 7, 2017

Service and food are always good and the staff friendly, they are great with children and we lunch there often.

Helpful?
Thank TonyHopkins1947
KingstonC11, General Manager at Carluccio's - Kingston, responded to this review

Dear Tony, What a lovely review! I'm really pleased to hear that you're fan of Kingston Carluccios. The front and back of house teams work extremely hard to deliver great food and great service ,and its really good to hear that we got it right for you on your visits. We look forward welcoming you back soon!. Cio for now.... More 

Addlestone, United Kingdom
Level Contributor
83 reviews
71 restaurant reviews
common_n_restaurant_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed February 2, 2017

Visited to catch up with friends and wanted a bit more than pub or pizza chain. Seated and drinks ordered quickly but from there service slowed drastically. Wasn't asked if we wanted nibbles/starters until after we'd placed mains order so we didn't bother. Food when it arrived (stuffed peppers, pasta giardiana and lasagne) looked appetising but the lasagne was more... More 

Helpful?
Thank Mysty23
KingstonC11, General Manager at Carluccio's - Kingston, responded to this review

Good afternoon, Thank you for posting your review- I am sorry that your visit to this restaurant was such a poor experience. As a Carluccios guest you will be aware that our aim is to deliver superb food and service at all times and it really sounds like we let you down on both fronts on this occasion. Rather than... More 

Crawley, United Kingdom
Level Contributor
62 reviews
46 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed January 31, 2017

Stop off here with my mum after a shopping trip. Drab lay out tired looking furniture only one big table at back of restaurant. other wise only small tables. Good menu choices but quite prices ( well you pay for the name) Food is quite nice. Mum order a steak when it came it was salty and we sent it... More 

Helpful?
Thank S P
KingstonC11, General Manager at Carluccio's - Kingston, responded to this review

Hi there, Thank you for posting your review. I am delighted to hear that you received a friendly service and enjoyed your linguini (my favourite),but obviously very disappointed to hear that you did not enjoy your steak. As a restaurant our food quality is hugely important to us so I can assure you that I have passed your comments to... More 

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Average prices
$12 - $25
Cuisine
Italian, Vegetarian Friendly, Gluten Free Options
Meals
Brunch, Breakfast, Lunch, Dinner
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Free Wifi
Good for
Dining on a budget, Families with children, Kids, Special occasions, Large groups
Open Hours
Sunday
9:00 am - 10:30 pm
Monday
9:00 am - 11:00 pm
Tuesday
9:00 am - 11:00 pm
Wednesday
9:00 am - 11:00 pm
Thursday
9:00 am - 11:00 pm
Friday
9:00 am - 11:00 pm
Saturday
9:00 am - 11:00 pm
Location and Contact Information
  • Address: Charter Quay, Kingston upon Thames KT1 1HT, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Greater London  >  Kingston upon Thames
  • Phone Number: +44 20 8549 5898

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Carluccio's - Kingston and other visitors
2 questions
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Questions? Get answers from Carluccio's - Kingston staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?