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Frankie & Benny's New York Italian Restaurant & Bar - Salford

Trafford Road | Salford Quays, Salford M50 3WL, England
+44 161 877 4738
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Overview
  • Excellent23%
  • Very good32%
  • Average20%
  • Poor13%
  • Terrible12%
Travelers talk about
“tram stop” (8 reviews)
“old trafford” (11 reviews)
“lovely meal” (12 reviews)
Open Now
9:00 AM - 11:00 PMAll hours
CUISINES
Italian, American, Bar, Pizza, Diner, Vegetarian Friendly, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Trafford Road | Salford Quays, Salford M50 3WL, England
All Details
Write a ReviewReviews (559)
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1 - 10 of 535 reviews

Reviewed yesterday

Muchas gracias amigos :-) Lovely staff, attentive without being OTT. It's not gourmet but you don't expect that, food was tasty and hot. I did have an issue that my calzone had a crispy bottom & a floury soggy top, did point out to staff...More

Thank FredBlogs99
Reviewed yesterday via mobile

Waitress friendly and efficient. Seated quickly, unfortunately the quality of the food of fairly expensive food has decreased. A previous favourite, unfortunately not somewhere we will be returning to unless they return to the previous way that food was cooked.

Thank elaine c
Reviewed 5 days ago via mobile

We visited on a Sunday morning. There were plenty of parking spaces and it only cost 10p for 2 hours. We were greeted and shown to or table straight away. The restaurant was only around half full but was very noisy, maybe due to the...More

2  Thank RicDeckard
Reviewed 1 week ago

Here's the complaint I sent to F&B about my experience: --- To Whom it May Concern, My girlfriend and I arrived at your Salford Quays restaurant this morning at 11:35. We decided to go to Frankie and Benny's because of your weekend deal for unlimited...More

Thank robbaldwin91
Jordan E, General Manager at Frankie & Benny's New York Italian Restaurant & Bar - Salford, responded to this reviewResponded 1 week ago

Hi Rob, Once again we apologise about your experience. We value your feedback and will be taking steps to ensure these kind of issues don't crop up again. Kind regards Jordan

Reviewed 1 week ago via mobile

Ordered Margarita and American hot pizza. Was very disappointed with the quality of the margarita pizza. The base was extremely thin, it was served luke warm and not hot as expected. Poor quality, after dinner I felt sick for most part of the night, which...More

Thank PaulandSylet R
Jordan E, General Manager at Frankie & Benny's New York Italian Restaurant & Bar - Salford, responded to this reviewResponded 1 week ago

Hi PaulandSylet R, I apologise that your experience wasn't to the usual high standard that we endeavour to provide. If you would like to contact me directly to investigate the matter further at salford@frankieandbennys.co.uk. kind Regards Jordan

Reviewed 1 week ago via mobile

We weren’t acknowledged when we first walked in. Had to find our own table. Had to go get our own menus. I had to get someone’s attention to come take our order for drinks. Staff were very disinterested and rather rude. Food was average. Below...More

Thank NatW1982
Jordan E, General Manager at Frankie & Benny's New York Italian Restaurant & Bar - Salford, responded to this reviewResponded 1 week ago

Hi NatW1982, Sorry about your recent experience here at Salford Quays. If you would like to contact me at salford@frankieandbennys.co.uk so I can fully investigate the matter. Kind Regards Jordan

Reviewed 2 weeks ago

Had a lovely meal here. Friendly and efficient staff. Service was very good and the food was really nice,

Thank Kathy S
Jordan E, General Manager at Frankie & Benny's New York Italian Restaurant & Bar - Salford, responded to this reviewResponded 1 week ago

Hi Kathy S Thanks for the great comments. We hope to see you again soon. Kind Regards Jordan

Reviewed 2 weeks ago

My friend and i enjoyed a very nice breakfast here that set us in good sted for the rest of the day. we chose the cheaper of the full breakfast's and it was as much as we could eat. The restaurant was nice and warm...More

Thank 245susan
Jordan E, General Manager at Frankie & Benny's New York Italian Restaurant & Bar - Salford, responded to this reviewResponded 1 week ago

Hi 245susan, Thanks for the great comments. The unlimited breakfast deal only comes around once in a while so keep checking our Facebook or Twitter for the next time its on, I wouldn't want you to miss out! Kind Regards Jordan

Reviewed 3 weeks ago

Ordered breakfast here after staying at the Express Holiday Inn on Salford Quays. It was 9.15 a.m. so very few customers. I ordered Eggs Benedict; the eggs were undercooked, served on stodgy muffins and covered in a cold hollandaise sauce which cooled the eggs exacerbated...More

Thank manuel3
Jordan E, General Manager at Frankie & Benny's New York Italian Restaurant & Bar - Salford, responded to this reviewResponded 1 week ago

Hi Manuel3, We apologise your breakfast was cold and no-one had checked back on your meal. We would of had no problem makling you a new Eggs Benedict if the issue has been brought to our attention. Sorry again Jordan

Reviewed 4 weeks ago via mobile

Wasn't offered the 2 courses for £9.99 offer till I asked about it.🤔 Service was good but place was noisy. Food was good value on the offer. Pleasant staff.More

Thank Robert P
Jordan E, General Manager at Frankie & Benny's New York Italian Restaurant & Bar - Salford, responded to this reviewResponded 1 week ago

Hi RobertP, Firstly thanks for the comments regarding the team and value for money! The 2 course offer is only available certain days and times so wouldn't be available all day, every day. But we apologise if it should of been given to you. We...More

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Questions & Answers
Steve W
December 10, 2016|
AnswerShow all 2 answers
Response from lillysavage_12 | Reviewed this property |
They do cater for vegetarians but not sure about gluten free. My husband doesn't eat meat & he enjoys a meat free option breakfast. Hope this helps.
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
$37
Meals
Breakfast, Lunch, Dinner, Brunch, Late Night
Restaurant features
Reservations, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Large groups, Special occasions, Kids, Families with children
Open Hours
Sunday
9:00 AM - 10:00 PM
Monday
9:00 AM - 10:00 PM
Tuesday
9:00 AM - 10:00 PM
Wednesday
9:00 AM - 10:00 PM
Thursday
9:00 AM - 10:00 PM
Friday
9:00 AM - 11:00 PM
Saturday
9:00 AM - 11:00 PM
Location and Contact Information
  • Address: Trafford Road | Salford Quays, Salford M50 3WL, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Greater Manchester  >  Salford
  • Phone Number: +44 161 877 4738
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