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Frankie & Benny's New York Italian Restaurant & Bar - Braintree

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Braintree Road, Braintree CM77 8GA, England
+44 1376 329157
Today
9:00 am - 11:00 pm
Open now
All hours
Hours:
Sun 9:00 am - 10:30 pm
Mon - Sat 9:00 am - 11:00 pm
More Info
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205 Reviews from our TripAdvisor Community

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Showing 205: English reviews
Level Contributor
18 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 2 days ago NEW via mobile

Really disappointed in this restaurant. Not overly busy but only one waitress meant slow service, Luke warm food, very dry burgers. When we enquired if she had any other help she said yes but the manager is busy doing paperwork and she didn't want to disturb him... was really looking forward to a relax birthday meal came away disappointed

Helpful?
Thank nick g
Braintree, United Kingdom
Level Contributor
17 reviews
4 of 5 bubbles Reviewed 1 week ago

Popular like every other restaurant of this chain. Offers good food, large portions in reasonable price. Avoid during lunch time (very crowded even during a week time) however never had to wait for a table. Helpfull and friendly stuff.

Helpful?
Thank Pawel B
Level Contributor
7 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 1 week ago via mobile

Have been to this restaurant a few times as we like the chain however this is probably one of the worst. Food is still the same but normally slower and the staff are the same. F&B is still somewhere I will choose to go but not this restaurant

Helpful?
Thank mathew p
1 review
3 of 5 bubbles Reviewed 2 weeks ago via mobile

For what you pay its not worth it. You get the sauces in small pots like the ketchup you get from McDonald's. The food isn't the standard you expect. But the service was quick and the people serving are friendly.

Helpful?
Thank Mehmet S
Cambridge, England, United Kingdom
Level Contributor
52 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed 4 weeks ago via mobile

Visited here after shopping at Braintree outlet. Not something I will repeat, expensive for what you get and £3.15 for a Coke ! Would go to Pizza Hut nearby if shopping again!! Found the food bland (had veggie burger).

Helpful?
Thank Canaryrules
Sudbury
Level Contributor
47 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed October 31, 2016 via mobile

We have visited here on a number of occasions after shopping at Freeport. The kids love the pizzas. We have always had a great time and the food good. The staff are always lovely and helpful. The menu choice is great and the prices affordable. On this visit though, my salad and my husbands calzone were slightly disappointing. The filling... More 

Helpful?
Thank Shelbert123
UK
Level Contributor
507 reviews
180 restaurant reviews
common_n_restaurant_reviews_1bd8 259 helpful votes
4 of 5 bubbles Reviewed October 30, 2016

After my last (awful) visit, I would never have eaten here again, but my two small granddaughters wanted to go there for a birthday lunch for one of them. Management has obviously changed! They didn't have the booking - a bad first sign - but were not busy, so that was a problem avoided. Our waitress (Mandy A.) was smiling,... More 

Helpful?
Thank Retyree
Braintree, United Kingdom
Level Contributor
42 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed October 20, 2016

This restaurant is ideal for families, maybe not a romantic meal for two. Very busy place (Saturday night about 7.30 pm) but staff attentive and nothing too much trouble. Can appear 'hectic' at times with young children and birthdays going on. Food was lovely, well presented and plenty of it. Would visit again, but only for a casual meal (my... More 

Helpful?
Thank Karen B
Level Contributor
4 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed October 19, 2016

An overall very poor meal. For a Friday evening the restaurant was reasonably empty and full of staff but was disappointing for the 17 minute wait for the waiter to bring us our drinks. Being served white wine when explicitly asking for rose was a bust but felt apologetic towards to waiter when we overheard the neighbouring table refusing to... More 

Helpful?
Thank Misha A
Level Contributor
30 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed October 15, 2016 via mobile

This is the first time we have visited this chain for a couple of years. The menu has increased but on the evidence of this visit the quality of the food has deteriorated. We had to wait 15 minutes for s table which wasn't the end of the world but once we were seated we had to wait over half... More 

Helpful?
Thank Tim G

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Average prices
$37 - $37
Cuisine
Italian, American, Pizza, Gluten Free Options
Meals
Breakfast, Lunch, Dinner, Brunch, Late Night
Restaurant features
Reservations, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Families with children, Kids, Large groups
Open Hours
Sunday
9:00 am - 10:30 pm
Monday
9:00 am - 11:00 pm
Tuesday
9:00 am - 11:00 pm
Wednesday
9:00 am - 11:00 pm
Thursday
9:00 am - 11:00 pm
Friday
9:00 am - 11:00 pm
Saturday
9:00 am - 11:00 pm
Location and Contact Information
  • Address: Braintree Road, Braintree CM77 8GA, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Essex  >  Braintree
  • Phone Number: +44 1376 329157

Questions & Answers

Questions? Get answers from Frankie & Benny's New York Italian Restaurant & Bar - Braintree staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?

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