When the Garrison first opened the food was really good. Everything I had (and I went about once a week for a while) was delicious. They have always struggled with service, but that is a management/training issue. I was in the restaurant business for a...long time, and I know bad training issues.
The last 2 times we've gone, it has taken over an hour to get our food. Once was a Friday evening at 6pm the last time was a Thursday at 5:30. Then when the food eventually arrived, it was all cold - all 4 of us - cold burgers, cold fish, cold chicken. And the server never came back to check.
I have had their burger a few times and they always ask how I'd like it cooked. Medium rare, please. And it ALWAYS comes out well done. The same with the steak - I had the $30 NY strip that came out beyond well done. I sent it back. It took another 30 minutes. Everyone at the table was finished when they brought my nearly raw steak out and asked it if was rare enough,
The waitress brought our check without asking if we wanted any dessert or anything else. We told her we wanted after dinner drinks, at which point she huffed and took the check back... What can I get you. Our friend ordered an Irish coffee I got a Basil Hayden "up" and my wife got a bailey's and coffee. The bartender had no idea what "up" meant for a mixed drink and didn't know how to make an Irish coffee. That's bartending 101! My Basil Hayden cam out, watered down with small chips of ice and less than 2 tablespoons of liquid. What a rip off!
Sorry... we spent over $150 last night on drinks and dinner and the only good thing was the craft beers.More