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6310 Prentiss School Pl, Canal Winchester, OH 43110-2037
+1 614-340-9000
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10 Reviews from our TripAdvisor Community

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Showing 10: English reviews
Level Contributor
26 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed December 9, 2016 via mobile

We love Donatos pizza...however, the service at the Canal Winchester location has become increasingly worse over the past few months. My family eats pizza at least weekly and we order from Donatos most frequently. The wait time for delivery and pick-up has gotten longer and longer... to the point of being ridiculous! We ordered pizza online and on check out... More 

Helpful?
Thank JMSTRS
Erin C, Public Relations Manager at Donatos Pizza, responded to this review

I am so sorry to hear this! Please send more details to Donatos.com/customer-service so that we can make this right! More 

Lancaster, Ohio
Level Contributor
97 reviews
93 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed July 22, 2016

We often order Donatos online. No messing up the order that way, but.... they have done so 3 times this year. Perhaps the staff is not literate or just messy but getting the wrong toppings r a burnt pizza is unacceptable. I have complained and NEVER gotten satisfaction so we just do not order from this location any more. Try... More 

Helpful?
Thank Beerman5000
Erin C, Public Relations Manager at Donatos Pizza, responded to this review

So sorry about this, Bill! We will definitely follow up with this location to find out what the ongoing problem is. In the meantime, we would love one more chance to make things right with you. Please send just a few more details at Donatos.com/customer-service so we can take care of you the right way! More 

Level Contributor
6 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed July 19, 2016 via mobile

I called in and ordered a large works with extra cheese to be delivered. Once I received my pizza, I was pissed! The pizza was totally drenched in water...OMG...I will never, ever order from Donatoes again. I called the manager in which he did try to make things right by offering a $20.00 credit, but I don't want the credit,... More 

Helpful?
Thank Andrea C
Erin C, Public Relations Manager at Donatos Pizza, responded to this review

We apologize, Andrea! This doesn't sound like us at all, and we are so sorry we messed up this time. We'd love to make things right with you. Please send just a few more details at Donatos.com/customer-service so we can make it up to you! More 

Ohio
Level Contributor
31 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed July 13, 2016

The food is good and you get it exactly when promised. Staff is friendly and orders always come out right.

Helpful?
Thank nbdyuno
Erin C, Public Relations Manager at Donatos Pizza, responded to this review

Thanks for the kind words! We're so glad you had a great experience. Hope to see you again soon! More 

Canal Winchester, Ohio
Level Contributor
35 reviews
35 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 26, 2015

I've never had a bad experience with this Donatos. I order from here often. I usually order online and get 3-4 dollars off from 'retailmenot.com'

Helpful?
Thank daniel n
Columbus, Ohio
Level Contributor
36 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed October 2, 2015 via mobile

The GF pizza is great and such a welcome treat after a long week! The drive thru is very convenient and the pizza is fresh. The staff is friendly and had my order ready to go. Could not ask for anything more!

Helpful?
Thank Beckyjo606
Level Contributor
102 reviews
58 restaurant reviews
common_n_restaurant_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed September 29, 2014

We do Donato's in Canal Winchester about once a week! It's delicious. The order is correct, hot and tasty. Whether we choose delivery or pick up - everything is in order. We always have a hard time deciding what to get.....the Mariachi Beef pizza is awesome, especially with extra jalapenos! The thin crust pepperoni and the Big Don sub are... More 

Helpful?
Thank Renee J
Hubbard, OH
Level Contributor
84 reviews
48 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed June 23, 2014

The pizza is always excellent and we get it every time we visit the Columbus area. The order was ready fast, was inexpensive (Large pepperoni = $13) and was within walking distance to our hotel.

Helpful?
Thank zlkaren
Canal Winchester, Ohio
Level Contributor
18 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed May 29, 2013 via mobile

Very good pizza when you order the hand-tossed crust. Mariachi Beef pizza is my favorite from Donatos. They run a tight delivery business - I have yet to receive cold food - it is always hot and fresh. Subs are good, as well. Dining in is average as it feels like any other fast food dine in experience. Service overall... More 

Helpful?
Thank jwh7281
Lancaster, Ohio
Level Contributor
61 reviews
53 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed September 4, 2012

The sauce flavor is absolutely great! Much better than Pizza Hut's modern and skimpy sauce, and a world better than most other pizza places, except Pizza Cottage in Lancaster. It's not really sweet, or really spicy, or bland mild. The toppings are ample and of great flavor, and the bacon is not freezer burned! Besides, there is a meeting room... More 

Helpful?
Thank David U

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Cuisine
Pizza, Italian
Location and Contact Information
  • Address: 6310 Prentiss School Pl, Canal Winchester, OH 43110-2037
  • Location: United States  >  Ohio (OH)  >  Canal Winchester
  • Phone Number: +1 614-340-9000

Questions & Answers

Questions? Get answers from Donatos Pizza staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?