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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Japanese, Sushi, Asian
Special Diets
Vegetarian Friendly
Meals
Lunch, Dinner
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meals, features
Reviews (154)
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LanguageEnglish
Traveler rating
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33
14
13
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Reviewed February 11, 2024 via mobile

Walking into the restaurant you could tell they had a problem with cleanliness. The doors were caked with smudges and there were wrappers in the foyer on the floor. I couldn't tell you the last time the floors were cleaned because there was food and...grease all over. I wanted to walk out but we were there for a couples night. After waiting a long time, 30 minutes past our reservation time we were finally seated. We were crammed at a table were we had little elbow room. The chairs sat much lower than the table and many of them were about to fall apart. We had to wipe the chairs off because there was food all over them. We sat at our table for well over 20 minutes before our server came. He asked for our order, even before taking our drink order and we told him we don't have any menus. He then handed us a QR code menu and then again, asked us for our drink order. He couldn't answer over 1/2 our question about what was on tap so we just ordered a water so we could get something to drink and look over the menu. He came back in a short while and we were able to tell him our food order. We still had no drinks. He brought us the soup and salad for the hibachi, but still no drinks. It wasn't until we were almost done with our appetizer when he FINALLY brought our drinks. After that, he never came to our table again. I thought this may have been the standard, but many other servers were attending to their tables on a regular basis. I even tried to flag him down but he never acknowledged us again, until we're were done. Another server was kind enough to refil our drinks during the meal. When our server finally came back at the end of the meal he handed us to go boxes and our check and waited. We said we were doing to finish our meal, but he could refill our drinks for us. He said he'd refill our drinks after we paid our bill. A person at the table asked if the tips are split and he said he gets most of them. I can tell you we did not tip well. I told him if he had been more attentive to our table he would have gotten more. We did go to our chef and hand him a tip since he did a good job entertaining us. If you go, hopefully you don't get Max (I think that was his name - He had short hair and had braces). Our chef was entertaining but cooked with A LOT of garlic and butter. Our fried rice and noodles should have been called garlic rice and noodles. The rest of the food was okay. If you go don't wear your best clothes. They had a huge ventilation problem. The place was smokey and smelled like burnt food. We left smelling like garlic and trash. My suggestion to the manager is to shut down so you can do a deep clean, train your servers, and teach your chefs to cook.More

Date of visit: February 2024
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Reviewed February 10, 2024

I waited 2 hours and I still haven’t eaten I came here for a birthday party they have poor staff and poor customer service, It was plenty people going in front of us but we was waiting the longest we was 2nd on this list...please do not come here to get the same quality I have gotten.More

Date of visit: February 2024
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Reviewed November 4, 2023

So the food was overpowering with garlic and when we complained the manager was saying that he couldn’t do anything because the food was already half eaten but it wasn’t and then all the employees kept giving us side eyes and the cook was yelling...at us. NEVER COMING HERE AGAIN!More

Date of visit: November 2023
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Reviewed July 30, 2023

service took awhile, we were there for an hour and 1/2 for 4 meals, the restaurant itself was quite dirty, can’t see through the glass (even in the entry way) bathrooms were also really bad

Date of visit: July 2023
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Reviewed June 6, 2023

Went for lunch but dinner option , was slow but waited 15 mins , my partner went to the bar to grab a drink while we waited . Where the Asian bartender with a short bob cut was rude . Once we sat down ....I received a call & went to the bar to grab 2 shots . The same bartender ignored me . Once I said some she repeated 4 times aren’t you sitting at the table order from the table . Finally she served me she small shots on don and I tipped $2.00 like her service was worth and brought them to my table . Everything with the device was crappy . Food was a foodies 6.5/10 . We even paid for the young girl that graduated food and they had a attitude with that . Will only go to independence location !More

Date of visit: June 2023
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Reviewed January 8, 2023 via mobile

Was seated at 7:01 pm and didn’t receive our order until 8:26 pm. We asked for our check and boxes and again had a ridiculously long wait. This type of service is unbelievable.

Date of visit: January 2023
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Reviewed December 9, 2022

Do not eat here man one dude at my table found a bug in his food and my friend found this in hers when she got home. 0 out of 10 do not recommend.

Date of visit: December 2022
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Reviewed October 8, 2021

I went to lunch with my two brothers we each paid our own bill separately. I also had two takeout orders. We each were charged 18% gratuity. I was charged 18% gratuity on my two takeout orders! I thought gratuity was charged on large parties...and I certainly didn’t expect it to be charged on my takeout orders! What a ripoff!More

Date of visit: September 2021
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Reviewed December 29, 2019 via mobile

Over priced place to eat stir fry food. Restaurant in Independence ohio is half the price n food is just as if not better.

Date of visit: December 2019
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Reviewed October 7, 2019

This place had some rolls and other specialties that I had never seen before; they were excellent. Check out the premium maki. Everything that we had--including the drinks--was excellent, and there was plenty of it. The downsides: service was super slow. We were on the...sushi side as opposed to the hibachi side of the restaurant and there were only a few tables taken. It took probably 15 minutes for edamame to arrive. They were out of the fatty tuna--bummer. Finally, the decor is supposed to be calming, but the noise level was pretty high. I don't mean the patrons either. All throughout dinner we kept hearing "in!" "out!" Isn't there a system that would prevent all this in what otherwise does not look like a short-order restaurant? I would try this again since the sushi was really great.More

Date of visit: October 2019
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Reviewed October 5, 2019 via mobile

Wow so we went for a 10 yr old bday party so much fun as a group. The chef was great to all the kids at the table that was worth the price. The food was very well done and fast. But still took his...time. Larger tables of 12 or so people. The reservation is recommended would come back. Great rice and a very tasty yum yum sauce that I still don’t understand. Lol.More

Date of visit: October 2019
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Reviewed September 29, 2019

Extremely tasty! and the service was exceptional. Attention to detail in the preparation and planning of each meal!

Date of visit: September 2019
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Reviewed September 1, 2019

Hibachi chef was very good. Food was perfectly cooked.Filet and lobster were tender. Drinks were also very good. There were three of us and it was a great time with clients.

Date of visit: August 2019
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Reviewed June 3, 2019

We booked a table for 10 to celebrate our grandson's 18th birthday. My wife and I arrived promptly at our reservation time (6:15 p.m.) but were told by the hostess that they wouldn't seat us until our entire party had arrived. While we weren't thrilled...with this policy, we took a seat at the bar and ordered drinks. By 6:30 p.m. all but three of our party had arrived but the hostess still would not seat us, even though the last three guests were just minutes away. When the entire group was finally assembled (admittedly almost 30 minutes past our reservation time), the hostess told us we were too late and would have to wait another 45 minutes for a table. While we recognize that restaurants count on their patrons arriving at an appointed time, sometimes things don't always go as planned when trying to assemble a large group. In our particular case, our guests were arriving in four separate cars. There is no reason why the hostess couldn't have seated my wife and me when we arrived at 6:15 p.m., or at least the seven of us that were there at 6:30 p.m. We would have happily spent money ordering cocktails and hors d'oeuvres while we waited for the rest of our group to arrive; and the restaurant would have been the beneficiary of a large dinner check and the server a generous tip. Instead, Wasabi lost the business opportunity due to a silly rigid policy and an insensitive hostess. While we understand that "rules are rules", sometimes a little flexibility makes a lot of sense (especially when hosting a large group celebrating a Big Day). But there was none to be had from the soulless restaurant and inflexible hostess. There is a happy ending, however. Twenty minutes later we were all warmly received at Otani's, another nearby Japanese restaurant with better food and a much more friendly and welcoming staff. And, by the way, Otani's happily seated us one-by-one as we trickled in. We will definitely be back to Otani's but NEVER AGAIN to Wasabi.More

Date of visit: June 2019
Helpful?3  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 19, 2019 via mobile

4 of us went at 5pm on a Friday. Were put at the only table that was being used at the time since they'd just opened. There were 5 chairs left but only room for 3 comfortably. Everyone was on each other's laps, there was...essentially no elbow room. We decided to wait for another table. So we sat at the bar to wait. (The bartender was the only pleasant thing about the visit) As more patrons came in my husband went to remind the hostess that we were still waiting so we'd be seated too. At that point the hostess told him that they would be seating the same number of people at that table as well. Apparently it's standard at Wasabi to ignore the comfort of its guests when eating as long as there's money to be made. I personally would rather wait a little longer than sit on a strangers lap. So we decided we'd just skip the actual hibachi table and sit at a regular one. The hostess then informs us that we can't order hibachi unless we're at a hibachi table. Seriously? Only place I've ever been to that has that rule. We finished our drinks and are currently heading out to mentor to Fuji Japan, where I know they have good customer service and food and where everyone will be able to fork food into their mouths without gutting the person next to them. Don't go to Wasabi in Beachwood. Waste of time and money.More

Date of visit: April 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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WASABI, Beachwood - Restaurant Reviews, Photos & Phone Number - Tripadvisor

Frequently Asked Questions about Wasabi

Yes, Wasabi offers takeout services.

Wasabi is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4
  • Service: 3.5
  • Value: 3.5
  • Atmosphere: 3.5