Date: 10/4/2021. Time: evening around 5:30pm.
Yesterday, we had a disappointing experience at Barracuda Restaurant and Grill. We were planning to spend the entire night at Barracuda upon seeing the pictures, until the moment we left as soon as we experience a bad time. Not...just the service was very slow, we were mislead by the servers to think that the Mixed Grill plater will have plenty of meat items. Unfortunately, when the food arrived, it was barely enough for 1 person because it had 1 sausage, couple of small pieces of liver, 1 half boiled egg and other burnt meat underneath which we couldn't figure out what it was and the half of the plater was covered in vegetables.
We immediately requested the manager at that it was around 6:30 pm. When the manager arrived, we were surprised to see how he was acting. I don't know whether this gentleman was under the influence of alcohol or what, but clearly he was not responsive with answers.
When we asked the manager, why in the menu it clearly says meat plater and the meat mentioned is clearly described in plural form as in sausages etc but in reality it was just 1 sausage. His response was this is the standard size whether you like it or not.
Then I ask do you really think this mixed grilled meat plater is enough for 3 people as your server described. His response was, "I can give you more vegetable or salad to cover up the lose".
So I immediately said to the manager, what you are doing is very bad. You gave the impression that we will get a load of meat but the portion of mixed grill plater worth Rs. 3200 is only enough for 1 person. It is unfair and unjust. We didn't want this incident to ruin our mood and destroy our night so we immediately requested for Bill, paid and left.
While we were leaving the server and security asked us to make a review so the owner apparently, Gihan Bandara would read this and take it seriously.
For love of God PLEASE avoid this place at all cost. There are better places next to this establishment which take care of the customers way better and at a reasonable cost. I have attached the receipt of the bill and picture of the plater.
I feel like we got scammed. I will never come to this place and I will make sure that my friends avoid Barracuda as well.More