We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ratings and reviews



$7 - $20
Japanese, Sushi, Asian, Grill
Special Diets
Vegetarian Friendly, Vegan Options
View all details
meals, features, about
Reviews (80)
Filter reviews
80 results
Traveler rating
Traveler type
Time of year
Traveler rating
See what travelers are saying:
Sort and selected filters
Sort FilterEnglish
Updating list...
Reviewed May 16, 2022 via mobile

Stopped by for dinner. Soup had no taste but had some kind of tiny chewy floaters, probably dried garlic specks, sushi was made of ground fish trimmings!!! With no taste and falling apart. Adamame was very dry and also tasteless. Worst japanese meal we ever...experienced. Only thing positive was the waitress. Nice and efficient.More

Date of visit: May 2022
Reviewed January 8, 2022 via mobile

The first thing I noticed when we were seated was the grill was not clean as in there was still food particles and rice on and around the grill. I assumed that the chef would clean the grill when he came out before he started...cooking but no! He did not! After our meal he only gave it a half hearted wipe down. There was a headless worm served in one of the plates at our table. The manager came over and gave her half off of her ticket but nothing to the rest of the table even though our food was all cooked together. We wondered who had the head of the worm and didn’t notice. The filet was tough and below par compared to other Japanese Steakhouses in the area. Our waitress did a good job until the end when she dropped the to go boxes on the floor but then picked them up and put them on the table to be used. They clearly have a cleanliness problem which goes back to the management and proper training and protocol.More

Date of visit: January 2022
Reviewed July 21, 2021

My family and I sat at the Hibachi table in which the server was pleasant the chef was not thrilled to be there. I am sure the only words he said through his cooking were "hot". He was not entertaining and he grossly overcooked the...food. He did not give shrimp app instead lazily put them on people's plates when he cooked someone's shrimp dinner entree. The main reason we would never visit again is the fact that the chef cleaned the flattop with lemon juice immediately after cooking dinner in which the smell and steam ruined the dining experience for us. I appreciate him cleaning and all but my family was engulfed in exhaust and smell from the lemon. I called the manager on duty to discuss our disdain with this event in which he replied they have to clean the table, don't they. I don't usually write reviews but this was just plain awful and needed to be warned to others before deciding on this place. I would seek another restaurant personally.More

Date of visit: July 2021
Reviewed May 3, 2021

My son brought us here to celebrate our new city. We chose not to sit at the hibachi cook top with the chef / show, we sat at a small private table and ordered from the menu. The meal was delicious, the server courteous and...the evening prefect. I will be back!More

Date of visit: April 2021
Reviewed November 26, 2020

Well my family has four people and we invited my parents. So six total and service was good and waitstaff was ok. My only and main complaint was the proportions bc the total bill was 140 and I was still hungry and we only had...one leftover box. So I wudnt recommend here bc there are lots of other places where u get more food for ur moneyMore

Date of visit: December 2019
Reviewed October 28, 2020

Umi is a great place for large gatherings, or maybe not right now. I was on a business trip and looking for something different to eat. I walked into Umi and found a bar to sit at (I typically sit at the bar when I'm...alone), and found a great bar tender that was pleasant and fun to talk with. Nice to have someone to talk with when your alone on business. I had Nigiri Sushi Salmon and Tuna it was outstanding. I also ordered Pot Sticker, pork fried, these were light and not over cooked, very good. I also had Vegetable fired rice as a recommendation from the bar tender. Great choice here. The drinks were $3 margaritas all night so I had a couple and they were not too sweet and had a nice brand of tequila.More

Date of visit: October 2020
Reviewed July 2, 2020 via mobile

Great food. I've visited several times and the food is consistently great! The staff practiced social distancing and were wearing masks. Thank you for that!

Date of visit: July 2020
Reviewed February 16, 2020

We ate dinner here last night, Feb. 15th. We had a reservation, which I would recommend on a Saturday night. Although after eating here, I could not understand why they were as busy as they were. Too many teenagers at hostess desk, they all seemed...confused. Wait service was slow. Our waitress came to take ur food order while I was in the restroom. I guess that pushed us to the back of the line because she did not return for another 15 minutes after I sat down. Salad was a joke. Three pieces of ice berg lettuce and one cherry tomato covered with one gallon of ginger dressing. Our hibachi chef, Benny, looked and acted very tired. Meal was average. Prices were too high for the product served. We will likely not eat here again.More

Date of visit: February 2020
Reviewed February 15, 2020

I had made a reservation earlier in the week (Tuesday) with my friends so we could celebrate our reunion. I thought a hibachi table would be a fun dinner that we could all enjoy and the restaurant looked really nice. Come Saturday I call to...confirm the reservation and it’s not on the books... so I ask if I can make one for that evening and even checked to make sure I didn’t get put down for Sunday or something by mistake. Nope, the next available reservation was for over two hours past the original time I had made the reservation but the lady on the phone said I could come in and they would get me on a list to be seated. So, trying to still have a fun dinner, my friends and I show up early to be seated and the put us on the list and tell us to wait at the bar. Fantastic I think! We can still eat at a reasonable hour and get drinks while we wait. Next thing I know the manager comes over and tells us it’s a two hour wait for the tables... no one, not the lady on the phone, the three hostess who were there when we arrived, or anyone one else had told us this prior and just let us put our names down without taking a phone number or anything. The manager had to come over, say “that means you don’t have a reservation” after I explained my situation and proceeded to tell ms something that is automatic at every other restaurant I’ve been to... I was appalled but we were there and hungry so we decided to eat at their non-hibachi tables anyways to see how the food was. They ended up especially assigning us a waiter, who was lovely, but you could also tell he was being over worked and running to a table not in his section. The meal was fine, nothing especially different from other hibachi restaurants I’ve been to. But even at the end the waiter split the checks wrong and forgot to bring us to-go boxes. It was an awful experience and I will not be going back anytime soon. Might want to call and confirm your reservation to the next day instead of day-of like I did if you do decide to go.More

Date of visit: February 2020
Reviewed November 19, 2019

The ?mushroom? broth/soup wasn't bad, our salad consisted of iceberg lettuce chopped up with one cherry tomato on it. Our meal wasn't too bad, but the waitress asked up if we would like some dipping sauce with that. I wasn't sure if she was joking...or not. If a meal is properly seasoned and cooked you should never need dipping sauce. While we were still eating our meal the waitress came over and left the bill on the table, not even in a check holder/check presenter/waiter wallet (what ever you call it). I felt like they wanted us out the door and it wasn't even crowded in there. We did notice that there were two people sitting at the next table over. They were there for about 10 minutes and got up and left. This place is OVER PRICED for meh food.More

Date of visit: October 2019
Reviewed August 6, 2019 via mobile

My sister had reserve room for my nephew graduation for 30 people. The initial waitress/hostess had a terrible attitude. Claimed that we had to all 30 in the room before they could sit us. We had 25 in lobby and refuse to seat us and...when we walk back they had the previous party in the room because they said it was raining and they did not want to ask them to leave. There were only two nice employees the waiter and waitress they took care of us. All 30 of us will never return. I promised them this review.More

Date of visit: May 2019
Reviewed June 24, 2019

1st time going to UMI. Went on a Monday night with a party of four. Not busy at all. Service was terrible from the time we "almost" pulled our chairs up. No lie...before anyone was seated the waitress was asking what we wanted to drink....Are you kidding? The evening only got worse. Sloppy service. Cold soup, the salad was swimming in dressing and the bus person propped his "slop tray" on the table and began clearing as we were just staring to eat :0 We've never had that happen before. Oh and the drinks the waitress was in such a hurry to take our order for ... well, we had to ask for them not only once but, twice. I'm not talking about refills. Don't waste your time and $$$. (I could go on!!)More

Date of visit: June 2019
Reviewed May 23, 2019

So we ate here in March and loved the food and the fact that they had a private table area and decided this was the perfect place for a family celebration. We were told all we had to do was call ahead to get the...private area. NOT !!! I called 3 weeks ahead to make our reservations but was informed that there had to be 20 for the private area there was only 11 of us. they said we would all still be seated together. So the private area was empty when we got there and empty when we left yet we could not use it??? #1. We were all 11 put at on table with 4 people sitting at the side so they could not see any of the cooking . #2. 11 people is to many for one cook and the one we had was very disappointing, No show, no talk and he mixed up the food orders plus some got very short changed on the amount of food they received, he basically put the food on the plates closest to him. He also was wild with his oils and sauces and I came home with splatters on my jacket. ( I thought he acted like a beginner and for a table of 11 you would have thought we would have gotten a seasoned cook.) Even though we know this is a slow cooking process he seemed slower than most and we were over an hour in before our chicken was cooking and by the time we got it rice and vegys were cold. Last time steak and chicken were cooking at the same time. I also thought the shrimp was a little over cooked since it was tough. So food was only ok. Our waitress was top of her game. Refills before our glasses were empty and very friendly and helpful!!! Despite the negetives ( and a $300 bill ) everyone went home full and happy and we had a good family celebration.More

Date of visit: May 2019
Reviewed May 12, 2019 via mobile

Food is not good. I went there with my family and they ordered Hibachi salmon. Instead they got teriyaki salmon which was covered in sweet teriyaki sauce. I ordered vegetable udon noodle stir fry. I got a bowl of just stir fry vegetables and NO...noodles. The waiter took it back to the chef and he said the vegetable UDON noodle dish doesn’t come with noodles. That doesn’t make sense. Anyways they added the noodles to the dish and there was so much oil I couldn’t eat it. I also had a seaweed salad and a veggie roll which were just ok. Not to mention that later that night I got sick from eating there and my stomach has been upset for days since dining at that restaurant. I would never go back there. They can do so much better.More

Date of visit: May 2019
Reviewed May 8, 2019

It was around 5 when we stopped to eat. We were the only ones seated. Took a while to get our food and when we did the meats were warm not hot. The food was ok nothing special.

Date of visit: May 2019
View more reviews
Best nearby
Best nearby hotelsSee all
Residence Inn Winston-Salem Hanes Mall
67 reviews
.14 miles away
Hilton Garden Inn Winston-Salem/Hanes Mall
728 reviews
.19 miles away
Home2 Suites by Hilton Winston-Salem Hanes Mall
191 reviews
.26 miles away
SpringHill Suites by Marriott Winston-Salem Hanes Mall
232 reviews
.27 miles away
Best nearby restaurantsSee all
The Basil Leaf Thai&Sushi Restaurant
166 reviews
.53 miles away
Firebirds Wood Fired Grill
341 reviews
.06 miles away
238 reviews
.52 miles away
Mario's Pizza
94 reviews
.20 miles away
Best nearby attractionsSee all
Hanes Mall
82 reviews
1.51 miles away
Miller Park
5 reviews
2.78 miles away
Hobby Park
7 reviews
2.65 miles away
AMF Major League Lanes
14 reviews
.74 miles away
Questions & Answers
Ask a question
Brandy L
March 23, 2017|
Response from Brandy L | Reviewed this property |
Latest update.... turns out after me writing my review the waitress, Chastity Macy, was fired. She was the least accountable person. As stated in my review, she was the one highlight of the evening. Also, as stated, my son... More
Is This Your Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Free Listing
Frequently Asked Questions about UMI Japanese Steakhouse & Sushi Lounge

Yes, UMI Japanese Steakhouse & Sushi Lounge offers takeout services.

UMI Japanese Steakhouse & Sushi Lounge is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 3.5
  • Service: 3.5
  • Value: 3