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Ratings and reviews

4.5 152 reviews
#1 of 3 Dessert in Sylva
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
American
FEATURES
Seating, Parking Available, Accepts Mastercard, Accepts Visa, Free Wifi, Takeout, Outdoor Seating, Wheelchair Accessible, Accepts Credit Cards
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about

Location and contact

280 Asheville Hwy, Sylva, NC 28779-2700
Website
Email
+1 828-586-9441
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Reviews (152)
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LanguageEnglish
Traveler rating
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Reviewed September 5, 2021 via mobile
Amazing waffle cones/bowls and ice cream

We were visiting the Smokies for Labor Day weekend and wanted ice cream. Everything in Bryson City was closed so we drove over to Sylvia after searching online. When pulling up outside, there were several people outside enjoying their ice cream so we took that...as a good sign. When entering the shop, the intoxicating aroma of freshly made waffle cones and bowls left us eager to find out what goodness those bowls and cones were to behold. We were NOT disappointed in the real thing! The cones and ice cream were delectable! Highly recommend! Do yourself a favor and check them outMore

Date of visit: September 2021
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Reviewed August 9, 2021
Best Icecream EVER

Homemade waffle cones and super friendly staff... Loved it! There are 2 kinds of homemade cones- regular or chocolate. The chocolate is amazing!

Date of visit: July 2021
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Reviewed November 24, 2020 via mobile
Best waffle cones. The young

Best waffle cones. The young man working there today was awesome. His employer should be very proud to have such a great representative for their business. There were so many delicious flavors and they even had pup cups. Can’t wait to go back.

Date of visit: November 2020
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Reviewed October 28, 2020
Fresh Made Waffle Cone

They serve Hershey Ice Cream so that is a good thing. My wife had never had a fresh made waffle cone and was so happy that she was like a kid with a cone. I tasted it and it was very good. Nothing beats fresh....I had their banana split which was perfectly made and met my expectations and then some. Great service from the young man on duty. He is an asset to the company.More

Date of visit: October 2020
Helpful?1  
Reviewed October 28, 2020 via mobile
Amazing !!!!

Best waffle cone ever!!! The selection of ice cream is wonderful!!!! We love to stop in here because we never know what new variety of ice cream they offer. The aroma coming from the building is very alluring

Date of visit: October 2020
Helpful?
Reviewed March 15, 2020
Why arn't these everywhere in the USA

Jack the dipper is simply the best place and one of the only that makes the cones by hand - right in front of you, served hot! Gotta go, get yourself one today!

Date of visit: March 2020
Helpful?
danas357, General Manager at Jack the Dipper Ice Cream, responded to this reviewResponded March 16, 2020

Thanks Ron! We're looking for locations if you know of anything in the SE. Hope to see you soon.

Reviewed March 2, 2020 via mobile
Very solid ice cream place

We stopped here on our road trip from Blue Ridge GA to Charlotte NC. This is a very solid ice cream place with a wide range of Hershey’s ice cream. Great shakes too and very friendly staff.

Date of visit: March 2020
Helpful?
danas357, General Manager at Jack the Dipper Ice Cream, responded to this reviewResponded March 4, 2020

Thanks for taking time to review! We appreciate your support and hope to see you soon.

Reviewed January 25, 2020
Yum!

Large selection of ice cream. They make the waffle cones or bowls when you order them. They are still warm as you eat your ice cream. The peanut butter cookie dough and pecan pie ice cream were my favorites. The staff was very friendly. Super...busy even during the week. There's inside and outside seating.More

Date of visit: February 2019
Helpful?
danas357, General Manager at Jack the Dipper Ice Cream, responded to this reviewResponded January 26, 2020

Thanks for taking the time to tell everyone about your experience. Hope to see you soon.

Reviewed January 3, 2020
OMG go!!!

Worth the drive form Dillsboro- so good and they prepare the waffle cone right in front of your face

Date of visit: January 2020
Helpful?1  
danas357, Owner at Jack the Dipper Ice Cream, responded to this reviewResponded January 4, 2020

Thanks for taking time to write a review! Happy you enjoyed your visit. Please let all your family and friends know about us. See you soon!

Reviewed December 10, 2019
Great Ice Cream parlor.

Great selection of Ice Cream flavors and the old style atmosphere to enjoy it in. Scoops or shakes/malts/sundays. Can't go wrong here.

Date of visit: August 2019
Helpful?
danas357, Owner at Jack the Dipper Ice Cream, responded to this reviewResponded December 11, 2019

Thank you for visiting and taking the time to share you experience. We're glad you enjoyed it and hope to see you soon 😊

Reviewed November 5, 2019
Decent ice creams

The ice cream dishes were good/average, nothing to complain about. The chocolate malt was of the airy/creamy sort, rather than the ice creamy I prefer. All in all just OK.

Date of visit: October 2019
Helpful?2  
danas357, Public Relations Manager at Jack the Dipper Ice Cream, responded to this reviewResponded November 6, 2019

We appreciate your review. As we strive for an excellent customer experience every time, we are most grateful you took time to let us know. If our service or products are not up to your expectations next visit, please let us know.

Reviewed October 29, 2019
Good ice cream

Stopped in with friends during WCU homecoming. Had a cup of ice cream, but should have gotten a cone since everyone said the are homemade and very good. Many good flavor choices so i don't think you can go wrong with any selection.

Date of visit: October 2019
Helpful?
danas357, Owner at Jack the Dipper Ice Cream, responded to this reviewResponded October 30, 2019

Thanks for your review! We appreciate you stopping by. Hope to see you again soon and please tell all your friends and family about us.

Reviewed September 3, 2019
expect a line, outstanding

Went after dinner on Friday and was 19th in line, but don't leave, it is worth it. The wait was for individual orders of warm waffle cones....they have the "hotel like" waffle maker, but pour in a 1/2 order of batter and after cooking turn...it into a cone, Then add your ice cream and get ready to pig our...you gotta go.More

Date of visit: August 2019
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Reviewed August 25, 2019 via mobile
Always great!

We’ve been here before... We always are happy with what we order... Big variety of ice cream flavors! Definitely, we’ll keep going back here for ice cream!

Date of visit: August 2019
Helpful?1  
danas357, Owner at Jack the Dipper Ice Cream, responded to this reviewResponded August 27, 2019

Thank you! We appreciate your continued support and hope to see you soon. Please let all your friends and family know about us.

Reviewed August 6, 2019 via mobile
Good but pricey

This shop is a Sylva staple. They never disappoint in quality but can be sort of messy at times ie: napkins on floor, spilt water and ice cream on tables and floor. I find it to be a little pricey 2 scoops in a cup...not cone x 2 =11.00More

Date of visit: July 2019
Helpful?
danas357, Owner at Jack the Dipper Ice Cream, responded to this reviewResponded August 14, 2019

We appreciate your input. Hope to see you soon.

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Frequently Asked Questions about Jack the Dipper Ice Cream
Yes, Jack the Dipper Ice Cream offers takeout services.
Jack the Dipper Ice Cream is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4.5
  • Atmosphere: 4.5