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Jack the Dipper Ice Cream

170 E Sylva Shopping Ctr, Sylva, NC 28779-5169
+1 828-586-9441
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  • Excellent75%
  • Very good18%
  • Average4%
  • Poor2%
  • Terrible1%
Travelers talk about
“ice cream” (65 reviews)
“waffle cone” (57 reviews)
“scones” (14 reviews)
Open Now
12:00 PM - 10:00 PM Hours
170 E Sylva Shopping Ctr, Sylva, NC 28779-5169
All Details
Write a ReviewReviews (116)
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1 - 10 of 115 reviews

Reviewed April 29, 2018 via mobile

We gave the shop another shot when a friend and former Sylva resident was visiting. She had not been since they changed ice cream supplier. It turns out it's not just us. She ordered mint chocolate chip, as did my daughter, as it is her...More

Thank Misty M
Tony S, General Manager at Jack the Dipper Ice Cream, responded to this reviewResponded April 30, 2018

Sorry your latest experience at JACK THE DIPPER was not what you hoped for. We are currently going through some changes concerning the ice cream. We do do samples if you would like to try a flavor or 2 before ordering.

Reviewed April 29, 2018

Every excuse known to man to go to Sylva simply to stop at this ice cream parlor! It is my greatest weakness! Honestly! Try the "American Apple Pie" ice cream, in a cinnamon hot waffle cone! Better than pie a la mode! So many flavors...More

Thank Michele P
Tony S, General Manager at Jack the Dipper Ice Cream, responded to this reviewResponded April 30, 2018

Thank You for your review! We try to make sure everyone enjoys the JACK THE DIPPER experience.

Reviewed February 25, 2018

Had the best experience ever. Great tasting ice cream, The best Customer Service ever. From the moment I walked in the door I was greeted and offered samples of some of the best Ice Cream I ever had. i had a great conversation with the...More

Thank jharbor0321
Reviewed November 17, 2017

A favorite spot to fill the sweet tooth since attending WCU more than 35 years ago! A great selection of flavors and the best fresh made to order waffle cones are outstanding. Nothing like the warm cone holding delicious sweet ice cream. The last bite...More

Thank Edward B
Reviewed September 17, 2017

They have a very decent selection of ice cream and I thought it was super cool that their waffle cones were made on the spot. My family and I stopped in after evacuating from Irma and, if we're ever in Sylva again, we will be...More

Thank Ivan R
Reviewed September 3, 2017

Very good ice cream and the milkshake was thick. A lot of flavors to choose from. Good service and friendly staff.

Thank David J
Reviewed August 10, 2017 via mobile

Ice cream parlor that makes waffle cones while you wait. They serve Hershey's ice cream, but the cones really set them apart. You can choose vanilla or cinnamon batter. They make the cone to order and scoop the ice cream into the still warm cone....More

1  Thank Mary M
Reviewed July 23, 2017 via mobile

We visited here a year ago and had to return when we attended the conference again. I had dark chocolate and my husband had coffee. He liked his and I loved mine. If you get a desire for ice cream this this the place in...More

Thank Nancy M
Reviewed July 22, 2017 via mobile

You can choose vanilla or cinnamon waffle cone. They will then make it and out your ice cream inside while it is still warm-Yummy! Also serve in cups or other cones. They have a wide variety of flavors to pick from. Enjoy!

Thank Candy T
Reviewed July 22, 2017

I got there around 4:00pm and the line was out the door. I thought about leaving, but stayed and waited. When inside I looked at all the many choices of ice cream. So many to choose from, all amazing. Plus they have a warm waffle...More

Thank Mootheart
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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
Restaurant features
Seating, Parking Available, Accepts Mastercard, Accepts Visa, Free Wifi, Takeout, Outdoor Seating, Wheelchair Accessible, Accepts Credit Cards
Good for
Kids, Families with children
Open Hours
12:00 PM - 10:00 PM
12:00 PM - 10:00 PM
12:00 PM - 10:00 PM
12:00 PM - 10:00 PM
12:00 PM - 10:00 PM
12:00 PM - 10:00 PM
12:00 PM - 10:00 PM
Location and Contact Information
  • Address: 170 E Sylva Shopping Ctr, Sylva, NC 28779-5169
  • Location: United States  >  North Carolina (NC)  >  North Carolina Mountains  >  Jackson County  >  Sylva
  • Phone Number: +1 828-586-9441
  • E-mail
Plenty of room inside and out for parties and fun with friends. Old fashioned ice cream parlor with NO TVs, just conversation and ice cream over a puzzle or a game of checkers. Family friendly and fun!
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