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Texas Steakhouse & Saloon

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Ratings and reviews

Certificate of Excellence2017 Winner
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$5 - $20
CUISINES
American, Steakhouse, Bar, Pub
Special Diets
Vegetarian Friendly, Gluten Free Options
View all details
meals, features, about

Location and contact

Reviews (393)
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389 results
Traveler rating
127
147
72
24
19
Traveler type
Time of year
LanguageEnglish
Traveler rating
127
147
72
24
19
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All reviews steak salad potatoes salmon chicken tenders hot rolls room key were seated quickly decent meal close to our hotel food was great after a long day an appetizer waitress discount booth petals
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1 - 10 of 389 reviews
Reviewed 2 weeks ago

Neither of us had been to Texas Steakhouse in years...for no particular reason. Decided we wanted to go somewhere different and went to the Smithfield, NC location. We arrived about 4pm. Immediately seated. Server arrived quickly for drink order. Was very helpful with questions about...More

Date of visit: August 2019
Thank eyesblue48
Tiffany C, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded 2 weeks ago

Eyesblue48, Thank you so much for taking the time to leave us a review. We are so happy to hear that you received great service and food! Hearing you had a wonderful experience makes what we do all worth it! Please come and see us...More

Reviewed July 2, 2019

I got the BBQ special, the corn was cold, sent back with no fuss and got a hot piece! My friend got a rib eye, not the best, but ok. The wait staff makes up for foibles of the kitchen. Make sure you show military...More

Date of visit: July 2019
Thank Escape796525
Tiffany C, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded July 16, 2019

Escape796525, Thank you for coming to see us! We are sorry to her your entree was cold! That is not way to enjoy our delicious BBQ! We hope you'll come see us again and give us another shot to serve you some hot food so...More

Reviewed June 28, 2019

Excuse me, but this is the first bad review I have ever felt obligated to write. I have been pondering for 4 weeks and finally figured that the food I was served was not a “one off” but typical of this restaurant at this time....More

Date of visit: June 2019
Thank McChip
Tiffany C, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded July 1, 2019

McChip, Thank you for your feedback. We are so sorry to hear your food was not what we expect of ourselves. We're glad you spoke to management and they offered you a free meal on your next visit! Please take them up on that offer...More

Reviewed May 31, 2019

10% off with room key. Good food and quantity. Rose was very good as our waitress. Could walk from hotel.More

Date of visit: May 2019
Thank Jeff D
Tiffany C, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded July 1, 2019

Jeff D, Thank you for choosing to dine with us! We are so glad you chose to come see us while you were staying in the area. We're so happy you were able to utilize the 10% off discount with your room key. If you're...More

Reviewed May 17, 2019 via mobile

The food was pretty average but what impressed my husband and me the most was our server Steve. He was extremely attentive. He made sure our water cups were always full and we had everything we needed. Kudos to Steve for great service.More

Date of visit: May 2019
Thank Getaway797266
Tiffany C, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded May 29, 2019

Getaway797266, Thank you for the review! We're thrilled to hear Steve took such great care of you. We will be sure to pass along the kind words to him and let him know to keep up the great work! We hope to see you again...More

Reviewed May 12, 2019 via mobile

This Texas Steakhouse is located adjacent to our hotel so we decided to walk over for dinner. I have eaten there in the past and my experience was mostly positive. This time, not so much. We ordered Martinis shortly after being seated. In a while...More

Date of visit: May 2019
Thank Kevin K
Tiffany C, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded May 29, 2019

Kevin K., We are sorry to hear about your recent experience with us. Please feel free to email me so I can collect some more information from you: tiffany@tss-llc.com

Reviewed May 8, 2019

We were a party of ten that arrived very close to closing time (right before 10:00 p.m.) They welcomed us with open arms and were very accommodating. We were the only ones in the restaurant and we never felt rushed or as if we were...More

Date of visit: May 2019
Thank I1367OHrebeccac
Tiffany C, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded May 29, 2019

l1367OHrebeccac, Thank you for the kind words! We're thrilled our staff took such great care of you and made you feel like a part of the Texas family. We are always happy to serve you. We hope to see you again soon!

Reviewed May 5, 2019

Good morning, I was the Diamond Tour Group Leader for our recent Trip to Savannah and Jekyll Island. We needed to find a group dinner stop for May 3th. I contacted your restaurant (Texas Steakhouse and Saloon) located at 235 Outlet Center Drive in Smithfield,...More

Date of visit: May 2019
Thank Tourist821839
Tiffany C, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded May 29, 2019

Tourist821839, We appreciate the five star review! We're so happy to hear that Mr. Perry took such wonderful care of you and we were able to accommodate your group. We will pass along your positive accolades to Jane. We are so lucky to have her...More

Reviewed April 18, 2019

Went to Texas Steakhouse for dinner.. bad mistake.. Told us it would be 15 minute wait ended up 50 min wait.. Half the tables were empty but they weren't being filled.. Staff issues I believe.. When we got our meals the shrimp platter with rice...More

Date of visit: April 2019
Thank Lyle D
Tiffany C, Public Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded April 23, 2019

Lyle D., Thank you for taking the time to let us know about your recent visit with us. We are so sorry to hear about your wait and your experience with the food. Please feel free to email us with more information about your visit...More

Reviewed April 18, 2019 via mobile

Good place among the many to go to off I95. Food good and a short walk to the BW to overnight. Then back on the road.More

Date of visit: April 2019
Thank ronnwade
Tiffany C, Public Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded April 23, 2019

ronwade, We appreciate you stopping to see us and for letting us know about your visit! We're so happy to hear you enjoyed the convenience of the location and the food. We hope you'll stop in and see us next time you're this way! We'd...More

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Questions & Answers
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Kim K
January 17, 2016|
AnswerShow all 2 answers
Response from Stan P | Reviewed this property |
Oh by the way the out Bach is in the same lot just down a little further. One thing I found out is in these steak houses you have to order your appetizers first but DONT order your meal at the same time. Order that after you... More
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