Texas Steakhouse in Rocky Mount NC deserves a ZERO star rating !!!
A group of us at work ordered five lunches from them on Sunday, June 21 2020. I ordered the Texas Signature Salad with fried chicken. The lettuce was brown, the chicken was dry...and the portion was almost nonexistent and the size of the salad was only slightly larger than a side salad. Other members of our group also received inadequate food. I called the restaurant to complain. The manager I spoke with was very defensive and requested that we bring the entrees in so she could see them and determine if she thought a refund was appropriate. Since we only have 30-minutes for lunch I informed her that was not possible. When I got off work at 7pm I took my salad to the restaurant. I spoke with the manager on duty. After she called the manager I spoke with on the phone, I finally received my refund.
Not only was the food intolerable, the customer service from the manger I spoke to on the phone was very unprofessional. I can guarantee I will NEVER give Texas Steakhouse my business again.More