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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$5 - $20
CUISINES
American, Steakhouse
Meals
Lunch, Dinner
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features, about
Reviews (77)
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76 results
Traveler rating
15
13
22
8
18
Traveler type
Time of year
LanguageEnglish
Traveler rating
15
13
22
8
18
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Reviewed February 28, 2020 via mobile

Family of five, 3 steaks 1 burger 1 chicken tenders platter. ZERO seasoning on any of our food. Tasteless food with dirt flavor on the side mushrooms, same dish we send back fue to a hair on it. To have waiting over 40 minutes for...our food you would expect something really good, or good.... well at least decent taste. This experience was none of that, long wait for a tasteless meats and sides. Don’t mind the wait for good food, but this place more feels like a “knock off” of the good Texas Roadhouse restaurant. Wasted $75 hard eran dollars on this place.. Don’t make the same mistake.More

Date of visit: February 2020
Helpful?1  
Reviewed January 19, 2020

We like going here for the rolls, last night we ordered the Bull of Brazo (hoping they would get it done enough). But failed again. I would love them to get it right one time. I could only eat around the edges and gave the...rest to my husband. I spoke to the manager about it, but she was not nice about it at all. I tried the chicken before but it too was not done in the center. I can't eat meat if it is not cooked well enough. But they never get it right here. Would love it if there was a Logan's here in New Bern.More

Date of visit: January 2020
Helpful?
379tiffanyc, Marketing at Texas Steakhouse & Saloon, responded to this reviewResponded February 14, 2020

islandlover101, We are so very sorry to hear about your experience with us! We always strive to provide exemplary food and service and it sounds like we dropped the ball., If you can please email me we'd like to make it right: tiffany@tss-llc.com

Reviewed September 30, 2019 via mobile

A typical American steakhouse with a good menu which was reasonably priced. Staff were really helpful and knowledgeable.

Date of visit: October 2019
Helpful?
Tiffany C, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded October 1, 2019

Anthony653, We appreciate the five star review! Thank you so much! We hope to be able to serve you again soon!

Reviewed September 15, 2019

We have lived in New Bern for ten years and finally tried Texas Steakhouse in New Bern; we did not miss much all these years. While wait staff were very pleasant the foods were less than memorable. Of the three in our party, the two...adult men ordered steaks, which reportedly were non-flavor-able; the bourbon salmon was dry and overcooked with sides non-eventful seasonings. All-in-all, we were disappointed with our fair. The restaurant was pretty much empty during our two and one-half hour visit, which may give the manager pause to review menu items and quality offered.More

Date of visit: September 2019
Helpful?
Tiffany C, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded September 16, 2019

Karen C, We appreciate you taking the time to let us know about your visit. We are so sorry to hear that your party not enjoy your food. We strive to provide exceptional food and service and it sounds like we may have dropped the...More

Reviewed June 28, 2019 via mobile

Went to Texas Steak and Saloon today for lunch. I had ribs and chicken tender combo and my wife had steak tips, both on lunch menu. We were in and out in about 30 minutes and the food was good and hot when it are....We were pleased with the service as well as the food. Will definitely come here when in the area.More

Date of visit: June 2019
Helpful?
Tiffany C, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded July 16, 2019

RussM268, Thank you so much for the kind words! We are so happy to hear you had hot food and were given good service! We look forward to serving you next time! Take care!

Reviewed May 28, 2019

Eat here about once every two to three weeks. The food is good but our server "Kristen" tonight was not good. We had to ask for hot rolls, her response was "no the rolls I gave you are hot". The butter would not even melt...on them. Next we asked if the fries were steak fries, she assured they were. No they were not, they were no different than Wendy's fries. We had to ask her to please remove our dirty plates twice so that we could have the table space to share photos we brought. She seemed to be aggravated to do so. Not happy with tonight's service.More

Date of visit: May 2019
Helpful?
Tiffany C, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded May 29, 2019

islandlover101, We're so very grateful for you patronage! We would not be able to do what we do without wonderful patrons like you who continue to come and see us. We are so happy you enjoyed your food but disheartened that you did not receive...More

Reviewed March 3, 2019

Texas Steakhouse at one time had very good food the management changes often and many times the steaks are not what the menu says then the manager tells you it is what the menu says. Then you can go and the food is wonderful and...management very good. The staff is always very nice and the service is usually very good.More

Date of visit: February 2019
Helpful?
Tiffany C, Public Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded April 3, 2019

Lou, We appreciate your review and your patronage! We strive to keep our food and level of service consistent and will use your feedback to continue to better ourselves. We hope you'll come see us again soon so we can cook you up a nice...More

Reviewed February 17, 2019 via mobile

Went to texas steakhouse for dinner got there @5:40 seated right away. Not busy at all were seated right away. Waited about 15 mins for someone to come take drink order. Long story short we waited an hour and half to get our simple order...of 2 steaks and 1 🍔 finally got a manager and expressed our irritation of sitting there for hour and half waiting for our dinner was just ridiculous we left with no food. Had to go elsewhere for dinner. Was very disappointed will never go back again. The service was awful. It was very nasty inside to.More

Date of visit: February 2019
Helpful?
Tiffany C, Public Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded April 3, 2019

Layla1973, We appreciate you taking the time to let us know about your visit. We are so disappointed that your visit was so unpleasant. We'd like to collect some more information from you about your visit if you can email us at: tiffany@tss-llc.com

Reviewed February 17, 2019 via mobile

Dirty restaurant.. Horrible service... Very very long waits just to find your order is not right... This place should be closed... I will never return to this embarrassment of a restaurant!!!More

Date of visit: February 2019
Helpful?
Tiffany C, Public Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded April 3, 2019

Fartsprinkles, Thank you for your feedback. We're disappointed to hear you did not enjoy your experience. We strive to provide delicious food, pleasant atmosphere, and amazing service and it sounds like we dropped the ball. We'd like to collect some more information from you about...More

Reviewed January 19, 2019

My wife and I dined at the Texas Steakhouse in New Bern, NC on Friday, Jan 18, 2019 for dinner. I have a complaint about our meal. First of all the waitress was very friendly but never gave us her name. That's strange to me....We ordered the 2 for $28 special with a blooming onion appetizer. Mine was the salmon with sweet potato fries and a house salad with the hot bacon/honey mustard dressing. She brought me the salad with ranch dressing. I told her that I ordered the hot bacon/honey mustard. Then there was a long wait, perhaps 10 - 15 minutes before we finally received the blooming onions. They were just warm so I know they had been sitting for a while. Then just a minute or two after that we got our meal! I told the different waitress that brought our blooming onion to us that it was supposed to be an appetizer and not part of the meal! She said something I couldn't understand and left. I really think the waitress didn't check on our blooming onion when it was ready because when we got it it was just warm, not hot like it always has been in the past when we've ordered that appetizer. When I got my salmon and sweet potato fries I noticed the fries were dry and overcooked. Overall I didn't think the service from our waitress was that good like I would expect it to be at a fine restaurant like Texas Steakhouse! I was pretty upset and disappointed by the time we finished our meal.More

Date of visit: January 2019
Helpful?
Tiffany C, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded January 28, 2019

Steve B., We are so sorry to hear that you did not receive the level of service or quality of food that we expect from ourselves. We expect stellar service and hot delicious food, and it sounds like we dropped the ball. If you'd like...More

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