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Fast Food
Breakfast, Lunch, Dinner
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Reviewed March 29, 2021

The drive thru is quick but order and what's in the bag out of last 5 times, here wrong 3 times and 2 times wrong at MLKing Blvd. sigh. The staff are just so nice, but order is wrong. Usually you never get a receipt...unless you ask for it especially at MLKING Blvd location. Neuse Blvd is better about receipts. Today order 2 Burritos and Coffee. Got one burrito and a warm hash brown. No time to go back as my travel route had detours.More

Date of visit: March 2021
Reviewed April 4, 2020

While I've been to this locations many times as a Secret Shopper, it's been a while. What got me to go back was a buy one get one free Big Mac coupon. Due to the "caronavirus", the doors were locked, a sign on the door...saying to use the drive-thru. The DT was active, but moved along. The order taker was friendly, and did not pressure me to buy more than what I asked for. Not having used this DT before, I inadvertently drove past window #1, but a friendly voiced prompted me to back up. I was the only one in line at this time. I had $5.50 in quarters, and the .03 cents was returned without quibble. This staffer was very polite. The staffer at the next window, #2, was also polite, and I did not have to wait for my order. When I got home I found that many napkins had been included in the take out bag, but no ketchup. I had not asked for any. Maybe people don't put ketchup on the Big Mac? I added some. I couldn't taste the ketchup because the special sauce overpowered it. Is that why no ketchup was included? The sandwiches come in boxes. I've been to three area Burger Kings, and three area Subways in the past month, and all six different locations wrap their sandwiches, wrap them quite nicely, and they are not messy. At this MacDonald's the sandwiches were not wrapped, lettuce and special sauce leaked out, and on one bite, special sauce squirted out onto the table. Messy. No wonder so many napkins were included. The sandwiches were of a good temperature, but only of average taste. Whatever the special sauce volume is, cut the dose. It's all I could taste, and it was all over my hands. Plenty of parking (no take out), and two drive-thru lanes. I've seen this cause competition between drivers to get to Window #1 first. Conveniently located at a popular intersection, non-customers clog the premises by cutting through to skirt the lights. I paid with cash, but there are credit card decals on the window. I would go to the Burger King directly across the street for a tastier, non-messy meal, or the Subway across the street on the other side. Maybe MacDonalds' other products taste better than today's Big Macs. It's unlikely that I'll return here. The grounds had no litter, but were due for landscaping work.More

Date of visit: April 2020
Reviewed August 26, 2017 via mobile

This McDonald's must have undergone some changes in management and employee training. It's vastly improved in appearance and customer service. Orders were processed quickly, accurately, and with big smiles! Good to see.

Date of visit: August 2017
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