We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shatley Springs Restaurant

Claimed
Save
Share
COVID-19 update: See the added health and safety measures this property is taking.Read more

Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
American
Special Diets
Vegetarian Friendly
Meals
Breakfast, Lunch, Dinner, Brunch
View all details
meals, features, about
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your visit
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Socially distanced dining tables
  • Staff required to regularly wash hands
  • Tables disinfected between guests
  • Face masks required for guests in public areas
Read more
Updated 09/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shatley Springs Restaurant
Updated 09/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Reviews (480)
Filter reviews
480 results
Traveler rating
200
97
60
57
66
Traveler type
Time of year
LanguageEnglish
Traveler rating
200
97
60
57
66
Show reviews that mention
All reviews country ham biscuits fries family style spring water
Sort and selected filters
Sort FilterEnglish
Updating list...
Reviewed August 17, 2022 via mobile

We have been to Shatley Springs many times. This last time we went it was AWFUL. The service was bad, the food was such a let down (not even close to what we had eaten in the past), and paying the bill took forever. The...facility was dirty and was looking in need of quite a bit of work.More

Date of visit: November 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed June 11, 2022 via mobile

Went to the web and it stated it was open and hours were 7am to 3pm. We went to the restaurant and it was not only closed but there is a realtors sign out front. They should change the sites to say closed since you...can not get information when calling the number.More

Date of visit: June 2022
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed January 4, 2022

We almost didn't visit Shatley in 2021, because of negative comments from friends who had gone. We can't let go of our memories of this place, and we always hope it will be better than the last time. We decided to go for breakfast. The...country ham was excellent, nicely cooked, moist, hot. The sausage was overcooked and cold, bacon was cold. Eggs were absolutely disgusting--definitely not fresh. Rubbery and gross. The cream gravy was thick and pasty, thicker than mashed potatoes usually are. Apples, out of a can. Grits, cold and lumpy. Biscuits, cold and sort of soggy. Service was excellent.More

Date of visit: August 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed October 24, 2021 via mobile

We made a reservation 2 weeks early for 3. Arrived 40 minutes early. After waiting for 1:45 minutes they could not tell us when we would be seated. Reservations made no difference. Three generations of my family have been going there for over 40 years....It used to be our family tradition to make the drive and enjoy family served fixins. Our family says “no more, it’s not worth it”. What a shame.More

Date of visit: October 2021
Helpful?6  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed October 22, 2021 via mobile

My family was turned away since we did not have a reservation. Took 30 minutes to be informed. We were ignored by staff for ten minutes. Staff just passed by us and did not inform us of check in procedures for ten minutes. Then another...few minutes before someone appeared at the office just to inform us there was no more walk-in seating. We arrived one hour before closing, vacant tables but would not be seated. All that was needed was to have been acknowledged and informed upon our arrival and offered take out. Left hungry and tired.More

Date of visit: October 2021
Helpful?4  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed October 19, 2021

I'm sure the food is great but the day we went we had reservations for 1:15 PM. We arrived at 1:00 PM and were told there was an 1:30 minute wait for reservation seating??? I asked "What's the point of making a reservation?" They agreed...with me and apologized. I know in this day and time restaurants are struggling and I expected some wait even for my reservation (maybe up to 30 minutes) but not an hour and a half. Either the reservation system was grossly overbooked or grossly mis-managed. We had driven 30 minutes to get there. I didn't want to waste 1:30 minutes of my vacation so we left.More

Date of visit: October 2021
Helpful?5  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed October 5, 2021

I am 59 yrs. old and this is always the best country food I have ever had. I love this place, everything they have is my favorite!

Date of visit: May 2021
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed September 12, 2021 via mobile

We stopped in here for breakfast. We ate family style with unlimited refills. It was so much food even without getting a refill. Eggs, country ham, bacon, grits, sausage, potato wedges, apples, biscuits, gravy and coffee !!! Potato wedges were yummy even without ketchup and...the apples I just ate as a side they were so good !! Our waitress Jenny G was so friendly, polite and quick to offer refills before we asked. When she knew we were on vacation (probably because I asked to keep the paper menu) she offered a suggestion to visit another local spot. Also the lady in the gift shop was super friendly and didn’t mind taking all the change I was trying to get rid of since our pockets were getting full. Would definitely visit again.More

Date of visit: September 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed July 31, 2021

Yes this place is awesome & the food was out of this world. The service was great and we drove hour & half to get there and it was well worth the drive. We did the family style and we our party of 4 love...everything they brought out. The staff was great. Our waitress was KIm super sweet. The only thing I would say is you really need to listen for your party to be called. The need intercom system. The gift shop were great too & don't forget to bring a water jug to take home the best spring water around.More

Date of visit: July 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed June 21, 2021

We went for lunch. It was crowded. The wait to be seated was only exceeded by the wait for service once inside. The chicken was overcooked and dry. The canned veggies were just that...right out of a can. Then the bill for nearly 50 bucks...came. Not worth that much, pop eyes is better. i ordered the peach cobbler and got blackberry but was unwilling to return it due to the wait.More

Date of visit: June 2021
Helpful?5  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed June 20, 2021

Two weeks ahead of time, I made an online reservation for 6 people for Father’s Day dinner. We’ve always enjoyed Shatley Springs restaurant and have been staying in one of the cabins one year. We drove an hour and a half just to eat there....An hour before our reserved time, someone called me to confirm our reservation for 22 people. I told them the reservation was only for 6 people and that I had an email showing that. We were seated at a half dirty, sticky table, and waited for someone to take our order. A hostess noticed we were not being taken care of brought our drinks. We were told by 2 different ladies that we would have a waitress “as soon as we can find her.” And still we waited. After 30 minutes, I stopped a waitress and asked her if she could get someone to take our order. She left to get someone then returned to say she would just take our order. We placed our order, but she returned to tell us 2 of the side dishes we wanted weren’t available. I substituted 2 others, one of which was side salad since it was listed with the side dishes. She said the salad would be extra. Seriously? We gave up and left. My husband spoke with the manager Josh, who gave a half-ass apology. We won’t be back.More

Date of visit: June 2021
Helpful?6  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed June 8, 2021

My GOD!!! Amazing food!! Roll me away!! I loved the food and bring a gallon jug to fill up with themagical waters

Date of visit: April 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed April 30, 2021 via mobile

They just opened up again this week and things have changed and not for the good. We have been coming to Shatley Springs For years and always had an excellent meal with lots of good choices and everything sleays delicious. But not this time. The...ham was extremely salty. the chicken was overcooked. the sweet potato casserole tasted like sugar has been dumped in and nuts and nothing was mixed together. We could barely taste any sweet potato. The mashed potatoes were good and the creamed corn was outstanding. Overall we were clearly disappointed.More

Date of visit: May 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed November 20, 2020

This place has awesome food and awesome service. Its not a 5 STAR resort but its COUNTRY. Fresh spring water, small shops and great food. We go to eat here every year for Thanksgiving and we always leave with a full stomach and smile on...our faces.More

Date of visit: November 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed November 17, 2020

Shatley Springs Restaurant Crumpler Very disappointing 775757592 We are a racially diverse family and had rented a minivan to take a trip to the mountains and to eat breakfast at Shatley Springs. When I made our reservation the lady who answered the phone was very...polite and sweet but when we arrived (on time) we met a hostess who was NOT in a good mood wearing a facemask that we thought was offensive and strange but since Halloween is just around the corner we did not give it any more thought. We arrived on time (at 10 o clock) , were seated right away but then had to wait 1 hour for our food which arrived cold!!! During our 1 hour wait we had to ask repeatedly for straws, coffee, sugar, refills. We had some older family members with us who used to come to this place years ago and we wanted to relive some of those memories with them. Needless to say, this did not go well and we left very disappointed and frustrated. I don't know if this will make a difference to anybody or the people who run this place BUT the Goldston family will definitely NOT be back !!!More

Date of visit: October 2020
Helpful?3  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
View more reviews
Best nearby
Best nearby hotelsSee all
Days Inn by Wyndham West Jefferson
339 reviews
4.86 miles away
Holiday Inn Express West Jefferson, an IHG Hotel
114 reviews
7.91 miles away
Nation's Inn
128 reviews
8.22 miles away
The Gathering Place On The Blue Ridge
4 reviews
9.23 miles away
Best nearby restaurantsSee all
Riverhouse Country Inn
33 reviews
2.56 miles away
River House Bed and Breakfast
20 reviews
2.56 miles away
Winners Circle
163 reviews
4.90 miles away
Best nearby attractionsSee all
Riverside Canoe and Tube Rental
40 reviews
4.95 miles away
Landmark Farm Alpacas
10 reviews
3.15 miles away
Phipps Farm and Country Store Jam
14 reviews
3.32 miles away
Gem Valley LLC
8 reviews
4.80 miles away
Questions & Answers
Ask a question
GoPlaces272095
November 5, 2019|
AnswerShow all 5 answers
Response from Vonnie J | Reviewed this property |
Check their online site. I do not know.
0
Votes
Camper633291
October 26, 2019|
AnswerShow all 5 answers
Response from Tracie D | Property representative |
The restaurant will be open until Sunday, December 1. Through the month of November we will be open Thursday, Friday, Saturday and Sunday from 7 am - 8 pm. I hope you will come and see us. If you are interested in making... More
1
Vote
Is This Your Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Free Listing

SHATLEY SPRINGS RESTAURANT, Crumpler - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about Shatley Springs Restaurant

Yes, Shatley Springs Restaurant offers takeout services.

Yes, Shatley Springs Restaurant is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Shatley Springs Restaurant is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 3.5