We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Get food delivered

Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
American
Meals
Breakfast, Lunch, Dinner, Late Night
FEATURES
Takeout, Seating, Wheelchair Accessible, Drive Thru
View all details
features, about
Reviews (38)
Filter reviews
37 results
Traveler rating
12
8
7
6
4
Traveler type
Time of year
LanguageEnglish
Traveler rating
12
8
7
6
4
See what travelers are saying:
Selected filters
FilterEnglish
Updating list...
Reviewed March 24, 2020

I had to go thru the drive thru to replace my food order. You would think that they would replace the whole meal but they did not. I called corporate twice but they did not respond.

Date of visit: March 2020
Helpful?
Reviewed May 29, 2019

Like most Americans, I love hamburgers, and you can get some great ones at Steak 'n Shake, especially considering their reasonable prices. Their shoestring french fries are better than what I've had at other fast food restaurants, as are the milkshakes.

Date of visit: April 2019
Helpful?
Reviewed April 3, 2019

Taking grandkids here for years. They love the ability to make their own decisions. The service is good and the 1/2 price Shakes in the afternoon make it a special place. They must have 30 different ingredients for the perfect individualized shake with real ice...cream.More

Date of visit: January 2019
Helpful?
Reviewed December 30, 2018

Stopped in around 8 pm on a Saturday night. Place was busy and seemed to be understaffed. Server was very sweet. We were informed that they were out of chicken tenders and pinto beans. Opted for the chili beans and found them to be mostly...watered down chili sauce. The wait time for our food was long so my grandson declared we were at "steak and wait."More

Date of visit: December 2018
Helpful?
Reviewed August 10, 2018 via mobile

Went here for lunch and ordered a patty melt combo. Received a single burger with American cheese on rye bread, no thousand Island dressing and raw onions. Fries were also cold and hard. Food tasted very mediocre.

Date of visit: August 2018
Helpful?
Reviewed July 5, 2018

We were very hungry at 10:00 pm and went to grab few bites. The menu has variety of cheap burgers ($5.99) with lots of fries. The burgers are not bad considering the price.

Date of visit: July 2018
Helpful?
Reviewed June 24, 2018 via mobile

We ate here last week and the food was mediocre. It was served hot in generous portions. But crawling on the wall of the booth, right nect to me, was a disgusting cockroach! Showed it to our sweet but slow-moving server. She apologized, took it...in the napkin to dispose of it, and never offered any discounts or free meal. I should have mentioned it to the cashier when paying but all of us, including 2 pre-schoolers, were just anxious to leave. The place I've been to in Florida was clean, busy and well run. We were only one of 3 filled tables in Charlotte. Now i know why. Dirty with mediocre to poor service. Oh yes, our shakes were not served till the burgers and chicken were done. Now that is SLOW service.More

Date of visit: June 2018
Helpful?
Reviewed November 8, 2017

If you need a great burger fast, these guys are always consistent. I get the double with cheese and is always done right.

Date of visit: November 2017
Helpful?
Reviewed October 7, 2017

I asked the waitress where I could find on the menu a SINGLE cheeseburger meal. I told her I hadn't been to Steak 'n Shake in a while, but that's what I used to get. She said that due to the (smallish) size of the...meat patties, a double burger is now what most people order. So... I ordered a double cheeseburger meal... which, as usual, was VERY tasty. I suppose I shouldn't quibble about a few extra calories, since besides the fries, I also ordered a cup of chili (good!) and a banana milkshake (yum!)More

Date of visit: September 2017
Helpful?
Reviewed October 5, 2017 via mobile

Easy on the wallet and great in the stomach!! Would recommend to any burger lover. If you see the couple in the back with locs and two kids make us leave before I gain 100 pounds. Im gonna fill out an application and get mine...straight off the grill.More

Date of visit: October 2017
Helpful?
View more reviews
Best nearby
Best nearby hotelsSee all
Comfort Suites Pineville - Ballantyne Area
559 reviews
1.08 miles away
Four Points by Sheraton Charlotte - Pineville
293 reviews
1.18 miles away
Suburban Extended Stay Hotel Charlotte-Ballantyne
66 reviews
1.27 miles away
Best Western Plus Pineville-Charlotte South
302 reviews
1.28 miles away
Best nearby restaurantsSee all
LongHorn Steakhouse
94 reviews
1.22 miles away
Middle James Brewery
5 reviews
1.16 miles away
Subway
5 reviews
1.20 miles away
Captain D's
15 reviews
1.19 miles away
Best nearby attractionsSee all
Breakout Games - Charlotte
77 reviews
1.66 miles away
President James K. Polk State Historic Site
92 reviews
1.93 miles away
Pintville Craft Beer
18 reviews
1.49 miles away
Sky High Sports
20 reviews
.95 miles away
Questions & Answers
Get quick answers from Steak 'n Shake staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines
Is This Your Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Free Listing
Frequently Asked Questions about Steak 'n Shake

Yes, Steak 'n Shake offers takeout services.

Steak 'n Shake is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4
  • Service: 4
  • Value: 4.5
  • Atmosphere: 4