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Ratings and reviews

#1,287 of 1,739 Restaurants in Charlotte
RATINGS
Food
Service
Value

Details

CUISINES
Asian, Vietnamese
Meals
Dinner, Lunch
FEATURES
Seating, Wheelchair Accessible, Table Service
Reviews (14)
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Reviewed 4 weeks ago via mobile

We waited over 25min to sit when the restaurant had plenty of open tables. We then waited another 25 min for someone to come take our order (after asking for some one to come by 2 times already). We then waited an additional 30min for...the food to come, which is very long for pho even on a busy day, and this place was NOT busy. And when the food finally came? It was quite sad. We were missing multiple ingredients, told they were out of certain things even though they’re right next to a huge Asian grocery, and when asking if we could pay more for extra meat (they give you obly two tiny slices of each meat) we were denied and told they don’t allow that due to “shortages”……what? Again we are right next to a fully stocked grocery and I’ve seen so many reviews below saying the same thing about limes, dipping sauces, meats, etc. This makes absolutely no sense at all. And on top of that? They give you maybe half a handful of noodles. At best. I got a large bowl and left hungry. My wife finished her regular bowl (which she’s never finished a whole pho before as it’s usually too much for her) and she also left hungry. I should have taken a picture of the bowls to show the absolutely emptiness that were these bowls given to us, but we were so hungry after such a ridiculous wait I didn’t even think of it. And the flavor? Lacking at best. My wife’s pho was mediocre but edible and my spicy ham soup was off tasting and bland. Did I mention they’re raising their prices too? Haha they already give you a child’s size portion of bland soup and now they want to charge you 17.99 for it! Don’t waste your time or money here, there are plenty of much better pho and Vietnamese restaurants in Charlotte that deserve your patronage!! Also got a bubble tea next door while I waited for a table and they wouldn’t let me bring it in the store. Not even left in the bag, sealed, and under the table. I had to leave and put it in my car before they let me in!! Would give 0 stars if possible.More

Date of visit: July 2022
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Reviewed 4 weeks ago via mobile

1. The wait: we arrived at 2:30pm on a non-busy Sunday. There were 2 empty clean tables and 2 dirty but empty tables. Only 1 group waiting. We were then told it would be about a 15min wait for the table anyway but that’s fine,...so we left and got bubble tea next door. 25min later we finally get to sit down at a table (with 3 tables still clean and empty…..) We then proceeded to wait an additional 20min just for anyone to come by and take our order…..we actually had to ask 2 times for someone to take our order before they did eventually come by. We ordered a pho with steak, tripe, and meatballs (cost $1 extra for meatballs) and a bo bun hue (spicy noodles with 3 kinds of meat). We were told they were out of 1 of the meats for the spicy noodles, that was fine. But then we waited again…..and we weren’t the only ones. With only about 6 tables seated, only 1 had food, 3 were waiting for their orders, and 2 were still waiting for their orders to be taken at all. There were multiple inquiries of good times from us and the other tables as time kept passing and no bowls came out. Never once have we had to wait longer than 5-10min for a good bowl of pho even at a busy place. It took over 30min of additional waiting before we got two sad bowls of soup. 2. The food: When the bowls arrived, I noticed the pho had no tripe at all and only 2 slices of meatballs ($1 upcharge?). So I inquired, and was told that they only give two meatballs per order. But it wasn’t two meatballs, it was half a meatball cut into two quarter pieces. You’re charged an extra dollar for half a meatball. What? Okay, so I asked if I could pay more for another order of meatballs because that’s too little. I was told no, not even if I paid extra would I be allowed more meatballs because they don’t allow that due to “shortages”. If you read more reviews you’ll note that they use that reason for any item. I’ve read on here they said no extra sauce, limes, meat, noodles, anything anyone asked for additional of was denied “due to shortages” even if you offered to pay more. PLEASE NOTE: THEY ARE LOCATED RIGHT BESIDE THE BIGGEST ASIAN GROCERY STORE IN CHARLOTTE AND COULD LITERALLY WALK TO RESTOCK IF NEEDED. And this isn’t a new issue for them, I see they’ve been “out of stock” or “low in stock” of so many ingredients for years in their reviews. I’m not sure if this is sketchy business practices or mismanagement or cheapness but something is weird. But back to the food, they were out of tripe and I guess didn’t feel the need to let me know when they brought the food out lol. Each meat was 2 pieces each max. And the noodles?! I don’t think I’ve ever seen such an empty bowl of pho in my LIFE. I have never finished a whole bowl of noodles before, ever. It’s usually full and way too much for me to eat. But this bowl? I finished entirely and was still hungry afterwards. I could have probably finished 3 whole bowls, that’s how little it was. My husband ordered a large bowl, and it was the exact same thing. 3. The flavor: lacking at best, but I guess that makes sense with the lack of ingredients. I could only assume they go small and cheap making their soup broths too. The pho broth was alright, not something to suggest another to try out but not bad. The bo bun hue was not good. It somehow tasted like a seafood broth? But at the same time it was also bland as hell! Lol it made no sense, and freaked me out a bit honestly. Why would it taste fishy? They don’t even have fish in this restaurant…..had it gone bad? I guess we shall see if my husband gets sick from it lol. 4. The prices: they charge 17.99 for a large bowl of nothing and 13.99 for a regular bowl of nothing lol. These aren’t too bad if you got an actual bowl of pho, but you don’t. They raised their prices this month they told me, not sure why as they don’t give you enough food to even warrant 6.00 a bowl lol. I’d say their normal bowl would feed a child at best. Probably not even a very hungry one. Also note: NO OUTSIDE DRINKS ALLOWED. If you get a bubble tea from next door they will make you leave it in your car.More

Date of visit: July 2022
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Reviewed February 25, 2022

Yes with the labor shortage, plus going at lunchtime didn't help but service was very slow. However, the pho was very good. I had the #10 combination. Meat and broth was very good. At least as good if not better than the place down the...street. The summer rolls were very good if not a little on the skinny side. Restroom needs tlc.More

Date of visit: February 2022
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Reviewed June 12, 2019

This is hands down the BEST Vietnamese restaurant in town. They are family owned and you can taste the love in every bite. If you are a regular from the cashier to the kitchen they know you- your favorites - your name. I can’t eat...red meat and when I order the chicken pho they will even let me know if they only have beef broth available. Love this place. Go eat enjoy!More

Date of visit: June 2019
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Reviewed August 21, 2018 via mobile

Appalled at how bad the service was. Their bun bo hue was just pho with hot chili oil and I was so upset. I didn't eat it. I asked to get something new. But that was a no. I asked to leave it off the...bill since I didnt eat it. That was a no too.More

Date of visit: August 2018
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Reviewed October 31, 2017

The depth of flavors these guys impart into their Pho is as authentic as dinner at a local Pho restaurant in Ho Chi Minh. They cook the broth overnight creating a broth that is bold yet subtle, seasoned and aromatic but isn't tainted with the...overabundance of star anise. Be sure to order the summer rolls! The peanut sauce is out of this world. I believe it'd make an old sock edible. Family owned using VERY old family recipes and the finest meats and produce. The entire family works here from the kitchen to the wait staff. You can taste the love in every dish they serve. I'm on my way now for one of my many monthly visits.More

Date of visit: October 2017
Helpful?1  
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Reviewed October 9, 2017 via mobile

I had lunch in here with a friend. I love Pho and came in with high expectations. They did not disappoint. Fresh ingredients, yummy broth, great food!

Date of visit: October 2017
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Reviewed August 7, 2016 via mobile

So happy we found this place. Had the pork spring rolls- so fresh. And the beef pho with added vegetables! Suck down the whole bowl!!! Definitely recommend this place!!!

Date of visit: August 2016
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Reviewed May 23, 2016

This little bare-bones spot is in the same shopping center as the Super G International Grocery, where my husband and I shop for provisions to take home to Hendersonville. Luckily, we decided to give the place a try for lunch. My fried noodles with seafood...was so delicious that I could easily forgive the presence of surimi (though next time, I'll ask them to leave it out.) This dish was my go-to breakfast every day on two two-week trips to Vietnam, and I have seldom had better.More

Date of visit: May 2016
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Reviewed February 17, 2016

Came here to get some pho and local dishes. It's not the same no more. They have reduce the bowl size of pho. What was X-Large then now looks like medium. Service is not that great. You won't get what you would've expect unless you...ask. Okay for quick in and out but not for nice dinningMore

Date of visit: November 2015
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Reviewed December 9, 2015

I really want to give Pho Huong Que 5 stars, just on the vermicelli bowl I had. It was big, filling, and very tasty. The service was very good, friendly, fast and helpful, as she made sure my dietary restrictions were accommodated, and offered extra...nuac cham halfway through my meal. The price was good. But the atmosphere is quite bland, with a smattering of pictures on mostly blank walls, two large mirrors and two wide-screen TVs. Tables are almost cafeteria style in arrangement. But here's a clue: I was the only non-Asian in there, which tells you that they come for the food, not the decor. Highly recommended.More

Date of visit: December 2015
Helpful?1  
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Reviewed September 28, 2015

We've eaten here a dozen times. The young worker and her cousin are very nice and attentive. It's a family business, so informal. My wife loves the Pho, I love the vermicelli and bbq options. The place can get busy, but the service is not...slow. The bbq beef can be a tad sweet, but many like that. The spring rolls and sauce are a favorite. They also have bubble tea, but I try to avoid these sugary drinks. I recommend them.More

Date of visit: September 2015
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Reviewed January 15, 2015

We order Bun Saigon and pho. The Bun Saigon Vermicelli with Pork was good but I did not like that presentation of the pork and felt the pork was not flavorful enough. That was extremely disappointing. The portion was OK but of course the MEAT...is what makes for a flavorful meal and it just wasn't. We ordered a LARGE bowl of Pho and it was not a large at all. Rather really just a regular sized pho so that was disappointing. The soup was good. If you are wanting pho and are ok with smaller to regular sizes, I would say go for it! However, if you are wanted any vermicelli dishes, regardless of the type or amount of meat, just not worth it for me. We wont be going back.More

Date of visit: January 2015
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Frequently Asked Questions about Pho Huong Que

Pho Huong Que is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4.5
  • Service: 4
  • Value: 4