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Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
I’m going to start with the negatives. First off make reservations. They are very busy and if you have any special requests put them in your reservation. We requested a table instead of a booth, but when we got there we were told that no...tables were available due to large parties. They lied. After pushing the issue and the fact that we made our reservation with a request for a table we were seated at a table among other open tables around us. Bad host. Second issue parking. Use the valet, most of the parking by the restaurant is reserved for condo residents, so you have to use the valet. It’s free but you are expected to tip.
Now, the positives. The food is phenomenal. Prime rib, steak, chicken all cooked over a wood fire. Yum. The prime rib is why we came here but I would love to sample all their food. The table service was good, but the food... mmm mmm goodMore
We went for lunch a few of my friends we really enjoyed our meal some got salads with steak great tender steak others had the chicken and pineapple really really tasty we really had great service and we definitely will return.
Not as good as my last trip to a Firebirds. The bread is wonderful. I had the salmon and it was overdone. Husband enjoyed his chicken. Wait staff all seemed terribly unenthusiastic but were nice. Nothing special and I probably will not return based on...the price.More
Date of visit: December 2019
Firebirdsgrill, Owner at Firebirds Wood Fired Grill, responded to this reviewResponded December 23, 2019
We appreciate your feedback and thank you for taking the time to bring this to our attention. The experience you are describing does not reflect the service or quality food we aim to deliver and are known for. I would like to have our regional...More
Whether celebrating an occasion, or just getting out --- our family loves this Firebird location. From great friendly service, to a solid menu, to wine that is superb, we enjoy this restaurant and it is always a positive experience.
Came in for the Veteran day special and despite being solo, they were quick to honor the free meal they were offering. I was allowed to order whatever I wanted off the menu so I went with the Ribeye, and a loaded baked potato. Top...notch. The steak was perfectly cooked, had excellent flavor and the potato was awesome too. Sat at the bar, and while I don't remember the bartender's name, she was superb and provided excellent service. Thanks guys for lunch!More
Usually everything is great here I’m a frequent visitor but tonight not so good.
The table service was terrible, than after waiting over thirty minutes the food arrived cold. I had to go and find the server to get a glass of water. Oh well...tonight’s visit was not so good but as I said it’s usually great here.
The manager was very apologetic but does that make a difference for cold food and slow service NO.More
Date of visit: November 2019
Firebirdsgrill, Guest Relations Manager at Firebirds Wood Fired Grill, responded to this reviewResponded November 12, 2019
Thank you for the valuable feedback regarding your recent visit to Firebirds in Southpark. I'm glad to hear that you've enjoyed your visits with us in the past but I'm sorry that we did not execute our usual quality of food and service...More
Looking for a restaurant that had a private room that could sit about 23 people and great food . We found it. From the moment we walked in had a cocktail hour in the bar before eating ,we were amazed at the service , from...the Bartender to the hostess & waitress , they all couldn't been more accommodating . When we finally made it back to the room and sat down , they were all on there toes and making everything perfect. From the great Steaks to the yummy deserts , food was outstanding. They never pushed us to hurry up and get out and then couldn't do enough for us. A foot note we didn't realize the time and didn't finish up till 10:30 PM and the restaurant closes at 10:00 PM . They never said a word and thanked us several times for our patronage . This team is top notch and will return soon. PS: Kitchen cooks were excellent!More