My wife and I live within walking distance of the Park Rd store, and have been frequent patrons for the past 5 years. During that time, we made 2 suggestions on numerous occasions. First, we'd like to see some vegan desserts added (has not happened)...and second, open the second cash register for "coffee only" patrons, so they don't have to wait in line for 15 minutes (not happened). So, today my friends and I met at 8:30 am for coffee. They were very busy, and the line extremely long. After more than 15 minutes, we finally arrived at the counter, and asked if we'd like anything from the dessert counter. I said no thank you, and asked if the manager is available. He was standing there. So I began "We only came in for coffee and have been in line for over 15 minutes, is there". And that's all I got out before he interrupted me, saying "There's a Starbucks around the corner. You are welcome to go there". I said "so you're telling us to go to Starbuck's for our coffee?" His response; "It is what it is. Have a nice day". This is the manager ? So, today is the last time I'll ever enter an Amelie's.More

On Sunday 7th 2022, I stopped in about 1 – 2PM to get coffee with my sister and mother who are from out of town. The line was nearly out the door and we looked at each other questioning if waiting would be worth our...time. I looked around at the fun décor and told my family Amelie’s is a Charlotte small business worth the experience. It took about twenty minutes to get to the counter which we understood given it was your opening weekend in my neighborhood. The person at the register was kind and helped us order our coffee. They explained if we want pastries, then we can pay at the end after we select them. People behind us had not ordered coffee so naturally they walked around us to order pastries. As we walked in their direction they apologized and said they weren’t sure what to do. We said it was no matter and that they should go ahead. We both stood there for several minutes while no one helped or acknowledged us even though we had already paid, our drinks were getting cold, and we had waited in line nearly half an hour. Up until this point, everything was acceptable. Next, an employee directed guests from behind all of us to select pastries. I addressed her and inquired if we could go ahead and she dismissed us that someone would be right with us. I interposed and asked to be told what the categorical difference was between them and those already in line. I asked if they had a different point of origination in the line or if there was some other significant criteria because if not I ask that we be served in order. At this point she told me to hurry up and pick something out since,” I’m making a big deal about it”. I approached the counter and said I’m not making a big deal out of it and she interrupted me and said something along the lines of,” are you going to tell me what you want or keep wasting everyone’s time?” I said since I’m wasting time let me just ask to see the manager. She replied she is the manager. I asked for her name. My sister asked if someone else can serve us and I simply walked away. Put simply, at the time I begin my transaction – I’m not wasting anyone’s time because I waited fairly like everyone else. Disneyland doesn’t rush people through rides faster because they wait in line longer. That would be absurd and bad for business. In fact, they find ways to make the wait more entertaining by putting beautiful flowers all around the guests and have themed characters visiting with children. Amelie’s is the opposite of Disneyland. There is no magic there. There are so many other places in NoDa and Greater Charlotte that will treat me with respect. Rest assured, I’ll never be back and I’ll definitely be sharing this experience with those I care about. I can’t imagine who would condone that type of communication in a manager and I hope no one else has to be subjected to that disdain and scorn.More

This venue is tucked in the lower level of the back of another store, address is deceiving, look sharp. Good food, counter service for order placing food delivered to table but drinks must be picked up. Lemonade was not sweet. Good value.