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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$5 - $15
CUISINES
Italian, Pizza
Special Diets
Vegetarian Friendly
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meals, features, about
Reviews (93)
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93 results
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71
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6
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LanguageEnglish
Traveler rating
71
11
2
3
6
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All reviews pizza salad penny crust garlic specialty chewy
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Reviewed June 18, 2022

We order pizza, salads, garlic nuts from this restaurants. Good food, convenient location, nice staff. Free street parking.

Date of visit: April 2022
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Reviewed October 7, 2021 via mobile

Stopped because of #1 rating and it is well deserved. Had Grandma’s specialty pizza and it was delicious. Crust was flavorful and both crisp & chewy. Fresh Roma tomatoes were spectacular. One of the best pizza’s I have ever had. Friendly staff!!!

Date of visit: October 2021
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Reviewed July 9, 2021

I usually love the pizza from here but tonight was a different night. I ordered an 18" pie that should have been 1/2 pepperoni and sausage on the left side ONLY with extra cheese on the WHOLE pie via Menufy. Menufy stated I would receive...my order by 838pm EST. At 850pm, when I still had not received my order, I called as anyone who had $31 out in the universe would. Upon making the call, I had the pleasure of speaking to the delivery person JJ, who told me he had delivered my pizza to a building where I don't live and left it in the laundry room. When I asked for specifics and why he had not called me, he shared that he called three times and even used due diligence by using the emergency button to contact Campus Safety on the college campus where I live. When I asked what number he called, he shared that he had in fact dialed the last number of my cell # in incorrectly- instead of dialing 7, he had dialed 4- which would explain why I never received any of the calls. The good sir JJ was apologetic and admitted it was his error. All fine. I then calmly requested o speak to the manager as anyone else would in this case. Things took a sharp turn when Penny the manager came on the phone. Penny came on the phone with a raised voice and firmly stated, "He kept calling you! So you can come here and pick it up bc I told him that after 20 mins of trying to contact you that he should come back to the store." Mind you, I still had not shared that JJ admitted to calling the wrong number and that he left the pizza in a random place. When I attempted to share that much and that I wanted a refund, Penny abruptly cut me off, raised her voice another octave and said, "You will not be getting a refund when he delivered it." Feeling myself rise to Penny's level, I did the better thing and especially since she was clearly not in a state of mind where active listening was a priority. I then went on the hunt for my pizza. Here's where it gets fun. Upon calling Campus Safety to inquire if JJ had in fact spoken to someone after pushing the emergency button, the dispatcher said yes he had called but that when they were about to call the number he provided, they saw on the cameras that he had gained access into incorrect residence hall by someone who opened the door at the same time. This prompted the safety dispatcher to believe JJ had met who he needed to thus they never actually called me. When JJ recognized the person who opened the door wasn't waiting for a pizza delivery, he took the opportunity of utilizing the open door and walked in the building to the laundry room where he left the pizza. Upon my entering said laundry room and opening the box - guess what? To add insult to injury, THE ORDER WAS WRONG!!! (The WHOLE pizza PIE had sausage and pepperoni, much to the dismay of my partner who couldn't eat any of it.) Still don't think I deserve that refund Penny? 🙂 Moral of the story- people make mistakes but to not take a moment to actively listen as a manager to a customer when your own employee admitted his mistake is unacceptable.More

Date of visit: July 2021
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Reviewed August 18, 2020

We had pizza as a warm up for a birthday party this weekend - hadn't eaten pizza from 23 Pizza in a long while - really good pizza! Huge large pies and the cauliflower pizza was very good too!

Date of visit: August 2020
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Reviewed March 1, 2020

Seriously, Richie makes the best pizza in Oneonta. Lovely people, and a great little restaurant. Make the drive to West Oneonta; you won't be sorry!

Date of visit: February 2020
Helpful?2  
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Reviewed October 10, 2019 via mobile

Terrific, friendly service, delicious specials and pizza. Very clean comfortable setting. Five in our party, three hungry young men, plenty to take back to the dorm. Have been before, will visit again and again. And saw Ravioli again! It’s a find! Thank you.

Date of visit: October 2019
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Reviewed July 3, 2019 via mobile

First let me say our first clue this wasn’t going to be an excellent dining experience is when we walked in to be seated there was a dog laying in the middle of the restaurant floor. I don’t mean outside, I mean smack dab in...the middle of the restaurant. Secondly we were served pizza that was so thin you couldn’t even pick it up because ALL the cheese and toppings completely fell off. They serve it with real silverware but very thin dollar store paper plates. After the third cut into the paper plate it was so soggy that literally you were eating part of the plate with the pizza! They don’t have fountain Cokes it’s all bottles out of the case, and be forewarned that they take cash only no credit cards. Not to mention, it is extremely pricey! A small thin crust mushroom and green pepper cost $19.75 and their deep dish was almost $25. Albeit, even their small pizza was very large and the pieces were big, it was just extremely hard to eat and had no taste. Save your time, your gas, and your money and find a Pizza Hut.More

Date of visit: July 2019
Helpful?3  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Pizza23West, Owner at Pizza 23 West, responded to this reviewResponded July 4, 2019

So sorry you were disappointed with our restaurant. As you see from our reviews, very seldom do we get this feedback. I remember you specifically, and you are correct, we did have a local customer dining with us, who had their service dog with them...More

Reviewed July 2, 2019

Excellent people,pizza and service,but it's not just pizza. All the food here is excellent. You won't be sorry you tried it.

Date of visit: July 2019
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Pizza23West, Owner at Pizza 23 West, responded to this reviewResponded July 4, 2019

Thanks so much for the 5* review.

Reviewed June 8, 2019 via mobile

I am writing this after 2 meals from the GF perspective. Located a mile from All Star Village, this is a highly rated truly local pizza-Italian bar/restaurant. The crust on the GF was listed as a cauliflower crust, and was excellent. I loved the red...sauce and we had both a cheese and no-cheese with veggies pizza - excellent. The garden salad was large, fresh, served with an entire cut tomato, 4 large quality olives and a ton of shredded mozzarella. The Italian dressing was also delicious. The staff kept checking and the owner came out near the end of the meal to talk to us about the meal and the GF pizza. I had ordered a carry out meal the night before our visit and the others enjoyed the various salads and regular pizzas. It was a very good value and a great meal.More

Date of visit: June 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Pizza23West, Owner at Pizza 23 West, responded to this reviewResponded July 4, 2019

Thanks for the great review. Great meeting you guys. Glad you had a great experience at our restaurant.

Reviewed June 4, 2019

Everything about this place and these people is spot on ! It is warm, friendly, amazing food, and just the nicest people in Oneonta !

Date of visit: May 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Pizza23West, Owner at Pizza 23 West, responded to this reviewResponded July 4, 2019

Thanks for the great review...glad you enjoyed the Grandma.

Reviewed April 15, 2019

While driving back from Florida, the local front desk agent at the Hampton Inn suggested Pizza 23 West and what a great find it was. Hasn't had pizza much on our trip and had a serious need for some good pizza and that is what...we got. Marvelous great pizza!!!!!More

Date of visit: March 2019
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Pizza23West, Owner at Pizza 23 West, responded to this reviewResponded April 16, 2019

Thanks for the great review! Appreciate your feedback. Safe travels on your return home, and stop by and see us when in the area again!

Reviewed April 1, 2019

We love this place. The pizza is the best I have ever had-my family also enjoys the bread knots, wings, pasta dishes, everything we have ordered we have enjoyed. The price of the meal is extremely reasonable and we appriciated the very generous wine pours!...We are from Vermont and visit every couple months when we pass through to visit family in Pennsylvania. Even worth a trip if you have to travel out of the way a bit. Family owned and operated, wonderful people. We are so glad we stumbled on to this great little Italian restaurant.More

Date of visit: March 2019
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Reviewed January 15, 2019 via mobile

We stopped in while traveling down 88 and finding the listing on TripAdvisor. We are so glad we did! Not only was the pizza to die for (we enjoyed the Buffalo chicken pizza) but the service was fantastic! Mark was attentive and very entertaining. Who...knew you get a comedy show too😂 Definitely going back. Worth the trip from Binghamton just for the pizza!More

Date of visit: January 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Pizza23West, Owner at Pizza 23 West, responded to this reviewResponded January 16, 2019

Thanks for the review. Glad to hear food was great, and the service too. Mark is definitely an asset to our place. Look forward to seeing you again soon. Richie & Penny

Reviewed December 13, 2018

23 WEST IS A GREAT PLACE TO DINE ITALIAN.Their pizza is excellent and the anapasto salad is top drawer. It is big enough to share and not go away hungry. the atmosphere is warm and friendly and prices are very reasonable .

Date of visit: September 2018
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Pizza23West, Owner at Pizza 23 West, responded to this reviewResponded January 16, 2019

Thanks so much for the great review. Look forward to seeing you soon. Richie & Penny

Reviewed December 12, 2018

Great Italian Pizza the real stuff! And friendly environment. I have only eaten meals to go but it is a [pleasant atmosphere.

Date of visit: November 2018
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Pizza23West, Owner at Pizza 23 West, responded to this reviewResponded January 16, 2019

Thanks for the review. Glad you tried dining in...food always taste better when you dine in. 😊. Look forward to seeing you again soon. Richie & Penny

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Frequently Asked Questions about Pizza 23 West

Yes, Pizza 23 West offers takeout services.

Yes, Pizza 23 West offers delivery services.

Pizza 23 West is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4.5
  • Atmosphere: 4