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Carrabba's Italian Grill

3340 W Henrietta Rd, West Henrietta, NY 14623-3524
+1 585-292-6120
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  • Excellent42%
  • Very good37%
  • Average12%
  • Poor7%
  • Terrible2%
Travelers talk about
“pasta” (18 reviews)
“salads” (7 reviews)
Closed Now
All hours
Italian, Gluten Free Options
$$ - $$$
3340 W Henrietta Rd, West Henrietta, NY 14623-3524
All Details
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Reviews (122)
Traveler rating
Traveler type
Time of year

1 - 10 of 121 reviews

Reviewed 1 week ago via mobile

We came in on a Monday night and had actually made a reservation on their no wait list for 6pm. We arrived on time and were promptly escorted to our table by the host. However, nearly twenty minutes passed by and not a single server...More

Thank uwgrimlock
Carrabbas, Guest Relations Manager at Carrabba's Italian Grill, responded to this reviewResponded 5 days ago

Hello We're sad your visit did not turn out as planned. We'd like to review this further if you could please take a moment to send me an email at homeoffice@carrabbas.com with the subject "TripAdvisor - Rochester, NY". We can then correspond directly over email....More

Reviewed 1 week ago

I have wanted to eat at Carrabbas for a very long time. We arrived at 6:00 PM and it was very busy. We wanted to have a drink at the bar before sitting down for dinner and the greeting staff told us there would be...More

Thank Alain L
Reviewed June 6, 2017

My wife and I each had the salad and small dish lunch special. Both our salads were fresh and delicious. Service was prompt and efficient.

Thank Terry B
Reviewed May 22, 2017 via mobile

My husband and I love it here, but the service can be too fast. To slow them down, we give our salad order then order the dinner later. Go during the week when the waiter has less pressure to turn the tables over quickly. Soups...More

Thank terriavallone
Reviewed April 9, 2017

4 of us stopped here for dinner last night and everyone enjoyed their dinner. I had rigatoni with sauce and Italian sausage. Sauce was good, pasta was cooked perfectly but I counted only three small pieces of sausage. My other half had veal masala and...More

Thank timvf101
Reviewed April 7, 2017

Rochester is not famous for its restaurants and we go there quite often because my son studies there so one night we had too choose and it was close and open. i have to say it is NOT bad but i was disappointed because i...More

Thank solei15
Carrabbas, Manager at Carrabba's Italian Grill, responded to this reviewResponded April 20, 2017

We hate that we let you down. We'd like to review this further if you could please take a moment to send me an email at homeoffice@carrabbas.com with the subject "TripAdvisor - Rochester, NY". We can then correspond directly over email. Sincerely, Madeline Carrabba's Italian...More

Reviewed April 6, 2017 via mobile

A delicious meal. Waitress was wonderful. Very pleasant atmosphere. We will dine here again and we highly recommend Carrabba's for your next dinning out event.

Thank Seary1
Reviewed March 29, 2017

I'm sorry but I found nothing special in Carrabba's that would get me to come back for seconds. The waitress had a bit of attitude. The drinks were ok and the food adequate. The price was ridiculous! Disappointment for sure. The mussels were quite tiny...More

Thank Krioux48
Reviewed March 2, 2017

We celebrated a birthday at this restaurant the other night and absolutely enjoyed the meal. It’s not often that everyone in our group has an exceptional meal, but this night we all totally enjoyed the various dished we ordered. The appetizers were phenomenal; fried zucchini...More

1  Thank rnapier77
Reviewed January 25, 2017

Our group was meeting for a lunch get together and there over 20 of us. We were seated at tables that were put together but the space was a bit cramped. The waiter and waitress were wonderful. Each took a side of the table to...More

Thank Cherie1971695
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Questions & Answers
Kelly A
March 3, 2017|
AnswerShow all 2 answers
Response from peter e | Reviewed this property |
Sorry just passing through do not know.
Deborah A
March 16, 2015|
AnswerShow all 2 answers
Response from Connie T | Reviewed this property |
I don't recall a buffet. Sorry.
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Restaurant Details

Rating summary
  • Food
  • Value
Dinner, Lunch, Late Night
Restaurant features
Takeout, Seating, Waitstaff, Parking Available, Wheelchair Accessible, Serves Alcohol, Reservations, Television, Full Bar
Good for
Families with children, Kids, Special occasions
Open Hours
11:00 am - 9:30 pm
4:00 pm - 10:00 pm
4:00 pm - 10:00 pm
4:00 pm - 10:00 pm
4:00 pm - 10:00 pm
4:00 pm - 10:30 pm
11:00 am - 10:30 pm
Location and Contact Information
  • Address: 3340 W Henrietta Rd, West Henrietta, NY 14623-3524
  • Location: United States  >  New York (NY)  >  Finger Lakes  >  West Henrietta
  • Phone Number: +1 585-292-6120
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