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Jade Palace Restaurant

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602 Ridge Rd, Webster, NY 14580-2317
(585) 671-5400
10:30 am - 11:00 pm
Open now
All hours
Sun 11:30 am - 10:00 pm
Mon - Thu 10:30 am - 10:00 pm
Fri - Sat 10:30 am - 11:00 pm
More Info
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29 Reviews from our TripAdvisor Community

Traveler rating
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Time of year
Showing 29: English reviews
Rochester, New York
Level Contributor
104 reviews
72 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed June 17, 2016 via mobile

It's definitely time for an remodel of this restaurant. You walk in and the rug looks horrible. The building is in dire need of repair. I'd hate to think what the kitchen looks like if the front looks so badly. Not returning anytime soon.

Thank AviMom2006
Rochester, New York
Level Contributor
55 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed April 14, 2016

Although the restaurant is beginning to show signs of wear, even after all these years, the food is still very tasty.My husbands Hot & Spicy Shrimp was still very good. My Pineapple chicken was good, but I just wish there had been a little more flavor to it. The service was very good and our server was very pleasant.

Thank reene47
Webster, New York
Level Contributor
25 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed February 24, 2016

We occasionally order lobster lo mein take out and find it consistently good. This last time, the Chinese noodles that come with it were also fresh and tasty.

Thank BHM7248
Level Contributor
9 reviews
9 restaurant reviews
2 of 5 stars Reviewed January 24, 2016

Service was great! The Sesame Chicken was very good. My Duck was WELL DONE(dry & salty) I don't have the opportunity to have duck very often so I was disappointed. Lo Mein was good but also salty. Chicken with cashews was OK. Not much rum in the drinks. Haven't been there in a while (it was better on previous visits)... More 

Thank dollarbill22
Wolcott, New York
1 review
1 of 5 stars Reviewed August 12, 2015

The food at Jade Palace was good at one time but both dinners tonight went in the garbage. Chicken and broccoli with mushrooms and sesame beef. The chicken was of an unrecognized texture and taste. The rice was over cooked mush. The egg rolls had been heated twice over. The sesame beef was floating in brown greasy liquid. The food... More 

Thank Suzanne S
Webster, New York
Level Contributor
44 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed August 3, 2015

My husband and I get takeout from the Jade Palace about once a month. We never are disappointed and try different dishes from time to time. The menu is a typical Chinese restaurant menu. Tonight we tried the seafood wo ba. The portions of shrimp, scallops and vegetables were enough for the two of us. We also had the egg... More 

Thank Barbara E
Rochester, New York
Level Contributor
85 reviews
62 restaurant reviews
common_n_restaurant_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed June 30, 2015

I had read good things about this restaurant and decided to finally give it a try. I'm glad I did! I had the opportunity to take a friend to lunch and this is where we went. There was plenty of parking in the lot behind the restaurant. We were greeted as soon as we entered and were invited into the... More 

Thank Christopher J
Pittsford, New York
Level Contributor
10 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 27, 2015

First off, let me say I am VERY picky about my chinese food/restaurants, so my rating might be a little tougher than most would. One bonus point: Jade Palace serves Scallion Pancakes! It seems they are pretty hard to find these days so kudos to JP. And they are pretty good too...different than most as they are lighter and flakier..most... More 

Thank Todd R
Rochester, New York
Level Contributor
2,439 reviews
1,619 restaurant reviews
common_n_restaurant_reviews_1bd8 765 helpful votes
4 of 5 stars Reviewed March 28, 2015

I enjoyed my lunch here this week. The food came out hot and fast, and the hot & spicy shrimp was very flavorful, although not overly spicy. (I like thing REALLY spicy.) This restaurant is also very large, so reservations are not usually needed. The only problem I had with it was that it was quite cool inside at the... More 

Thank Larry W
Rochester, New York
Level Contributor
39 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed February 19, 2015 via mobile

I laughed out loud at some of these reviews. Bad food & service?? What!? Yes, the building is old! It is still the original Heritage House building that was decorated by the previous owners of the Jade Fountain many moons ago. It's a cross between country 1970 and Asian decor. It only adds to the charm. The wait staff &... More 

1 Thank robin_claypool

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 stars
    4 of 5 stars
  • Value
    3.5 of 5 stars
    3 of 5 stars
Chinese, Asian
Lunch, Dinner
Restaurant features
Takeout, Seating, Waitstaff, Reservations, Serves Alcohol
Open Hours
11:30 am - 10:00 pm
10:30 am - 10:00 pm
10:30 am - 10:00 pm
10:30 am - 10:00 pm
10:30 am - 10:00 pm
10:30 am - 11:00 pm
10:30 am - 11:00 pm
Location and Contact Information
  • Address: 602 Ridge Rd, Webster, NY 14580-2317
  • Location: United States  >  New York (NY)  >  Finger Lakes  >  Webster
  • Phone Number: (585) 671-5400

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Jade Palace Restaurant and other visitors
1 question
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Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?