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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Italian, American, Pizza
Special Diets
Vegetarian Friendly
Meals
Lunch, Dinner
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meals, features, about
Reviews (119)
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119 results
Traveler rating
46
41
14
9
9
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LanguageEnglish
Traveler rating
46
41
14
9
9
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All reviews pizza roast potatoes prime rib house salad chicken iceberg lettuce new york delivery meats
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Reviewed August 16, 2020

I have never eaten worse chicken parm. They didn't put any sauce on the chicken parm. They had a frozen piece of chicken with cheese on it.More

Date of visit: August 2020
Helpful?1  
795heathers, Owner at Art's Jug Restaurant, responded to this reviewResponded August 17, 2020

We apologize that our food was not up to your standards. We pride ourselves in serving the best quality food and not frozen. If you have any more information you would like to share please email us. We would like the opportunity to serve you...More

Reviewed April 23, 2020

It's imperative to realize the importance of rock-solid customer service. It's not about the customer being right. It's about treating your customer like you'd treat your family and that doesn't happen by talking down to them or looking for any way to discredit them. It...happens by going out of your way for them and adding value to experience. I have ordered the Prime rib on two occasions.The quality was very bad, I wouldn't even feed it to dog. With everything going on, I figured I would do my part in supporting a local business. However, after my experience, both customer service and food quality, I would much rather order to-go from Texas Roadhouse.More

Date of visit: April 2020
Helpful?
795heathers, Manager at Art's Jug Restaurant, responded to this reviewResponded May 7, 2020

Hi there, I'm sorry to see that you were so displeased with the food and service provided to you. All staff members are trained to be as professional, efficient, and welcoming as possible, and I greatly apologize that it did not come across that way...More

Reviewed February 28, 2020

We are from out of town, and noticed a full parking lot and mistook that for a positive indicator of a great restaurant. We were very disappointed. The food was bland. Not terrible but nothing flavourful or good about it. We ate the calamari, and...then I had eggplant parmesan . It had no flavour. Not even the usual distinctive cheese flavor. Just bland. My husband had the prime rib. It also was ok, but that's the best he could say about it. The prime rib was the meat, and two roasted potatoes. No veggies and no other side dish. The house salad was chunks of iceberg lettuce drowning in dressing with one slice of tomatoe and some onion slices. On the positive side, the service was excellent.More

Date of visit: February 2020
Helpful?
Reviewed January 6, 2020

Normally visit Art's Jug about 5 to 6 times per year, and each time we visit Art's we get their delicious Pizza, it is obviously the best pizza you can get in the Watertown New York area by far.

Date of visit: November 2019
Helpful?
Reviewed December 31, 2019 via mobile

Love Art’s Jug! Lots of yummy sauce, cheese and meats! Their mozzarella is the real thing! Next time we’ll get thin crust. Delivery was right on time.

Date of visit: December 2019
Helpful?
Reviewed November 6, 2019

This place has not changed since I was here more than 10 years ago. Food is still great, excellent prices and good service

Date of visit: November 2019
Helpful?
Reviewed April 13, 2019 via mobile

My husband and I love to eat at Art’s Jug. The pizzas are wonderful and the chicken is great. My husband usually has lasagna which he loves. If you want a great meal at a reasonable price, eat at Art’s Jug.

Date of visit: April 2019
Helpful?
Heather S, Manager at Art's Jug Restaurant, responded to this reviewResponded April 18, 2019

Pam B, thank you for your review we have been making our pizza the with the same recipes since 1933! Glad your husband enjoyed the lasagna it is also a secret family recipe! Hope to see you soon!

Reviewed February 18, 2019

Went there while visiting family in Watertown. The large cheese pizza was perfectly cooked, with the cheese even melted throughout. Wasn't super impressed with the Antipasto, but the pizza alone is far more than enough to warrant a return trip. Anyone visiting Watertown has to...check this place out!!More

Date of visit: January 2019
Helpful?
Heather S, Manager at Art's Jug Restaurant, responded to this reviewResponded April 18, 2019

Thank you for choosing to dine with us and your family we look forward to your next visit.

Reviewed December 11, 2018

All the food is great at Art's Jug, but the pizza is definately a family pleaser, teenagers included.

Date of visit: May 2018
Helpful?
Heather S, Manager at Art's Jug Restaurant, responded to this reviewResponded April 24, 2019

Nancy S. We are happy to hear that your family enjoys our food and pizza. See you soon!

Reviewed November 25, 2018

I have been going to Art's Jug since my high school days and that was a might long time ago. If you are looking for fancy, you won't find it here. What you will find is some pretty good pasta and pizza dishes.

Date of visit: September 2018
Helpful?
Heather S, Manager at Art's Jug Restaurant, responded to this reviewResponded December 5, 2018

Hello, Thank you for still choosing this local establishment to dine at we hope to see you soon!

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Questions & Answers
Ask a question
mecgreen66
September 20, 2015|
AnswerShow all 2 answers
Response from Not_Matt_Farrington |
Sorry I copy and pasted from there website....... Wednesdays and Sundays ....Choose either a large 1 topping & a medium 1 topping or a large 1 topping & a large antipasto for $20.40. Additional Toppings: Small Pizza $0.90... More
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