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820 Huntington St, Watertown, NY 13601-2822
13157829764
Website
Today
4:00 pm - 9:30 pm
Closed now
All hours
Hours:
Sun - Thu 4:00 pm - 9:00 pm
Fri - Sat 4:00 pm - 9:30 pm
More Info
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74 Reviews from our TripAdvisor Community

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Showing 74: English reviews
Cazenovia, New York
Level Contributor
129 reviews
82 restaurant reviews
common_n_restaurant_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I have been to this restaurant many times over the years. It has always been known for the best pizza around. Perhaps it was just a bad night but the pizza and antipasta was just not as good as in the past.

Helpful?
Thank BeachFan711
Clayton, New York
Level Contributor
57 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This is Italian food at its best. It Amy not be the cheapest, but it is some of the best food in Watertown. You can't go wrong with the pizza and the drinks. My favorite pizza in this one horse town.

Helpful?
Thank Kirk H
Salt Lake City, Utah
Level Contributor
50 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We try to stay away from chains and like to go to places where the locals eat and Art's Jug met this requirement and we weren't disappointed. It has it's own parking lot and great Italian food... I had shrimp scampi and it was great, my wife had fresh flounder which we can't get at home.

Helpful?
Thank Dissatified88
Oakville
Level Contributor
8 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed June 24, 2016

Upon arriving at our hotel we inquired as to to best place to eat given our preferences for that evening ( good food and reasonably priced). They suggested Art's Jug if we wanted really more upscale than their first recommendation and we reserve which they did on our behalf. We arrived worried that we were five minutes late due to... More 

Helpful?
Thank lin77
Heather S, Owner at Art's Jug, responded to this review

Hello, We are glad to hear that our staff was pleasant and friendly! We are sorry that your food did not meet up to par with your expectations. We want everyone to have a great dining experience and encourage you to try us again. If something isn’t right we ask that you inform us right away so that we can... More 

1 review
1 of 5 stars Reviewed June 19, 2016

We ordered the Sunday pizza special and an order of garlic knots. What we received was burnt food and terrible customer service. The garlic knots were well beyond golden brown. I'd call them more of a dark brown. The box they came in still smells burnt. The plate one sat on smells burnt. There are what may be specks of... More 

Helpful?
Thank Karla G
Heather S, Owner at Art's Jug, responded to this review

Hi Karla, We are shocked to learn that your experience proceeded in such a negative manner. Our customer service and food quality is a top priority to us and we are sorry if these standards were not met. I will be speaking with management about this issue to ensure that it will not happen again. We hope you give us... More 

1 review
1 of 5 stars Reviewed June 19, 2016

After a circular pizza was cut so poorly that about 1.5" was missing from the crust to the center and the garlic knots were burnt I called the store. Instead of pleasant customer service the management were defensive even though we had pictures of the poorly prepared food. I was told I'd have to bring back a half eaten burnt... More 

Helpful?
Thank Larry G
Heather S, Owner at Art's Jug, responded to this review

Hello Larry, We are sorry to see that we have only provided you with an experience worthy of a one star rating. All staff members at Art’s Jug are trained to provide our customers with the most accommodating level of customer service and we are sorry if this is not how you were treated. We would also like to apologize... More 

Auburn, New York
Level Contributor
15 reviews
11 restaurant reviews
5 of 5 stars Reviewed June 16, 2016

The reviews are right on target for this place. 5 stars. Food, atmosphere and cost exceptional. Family atmosphere and kids welcome.

Helpful?
Thank Lucille F
Level Contributor
7 reviews
7 restaurant reviews
4 of 5 stars Reviewed June 15, 2016 via mobile

Throwback Italian! It's not too fancy or expensive. They offer nightly specials and the pizza was great.

Helpful?
Thank FoodLover13601
Laurel, Maryland, United States
Level Contributor
74 reviews
48 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 3, 2016

Met another couple for dinner early on a Saturday night and already had a good crowd. We were seated and served cold beverages right away as we waited for friends. The Italian food was great and recommend it.

Helpful?
Thank TiaPatrol
Edwards, New York
Level Contributor
11 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 27, 2016

We arrived about 5:30 with previous reservations for nine. After being warmly welcomed, we were seated and updated on the specials of the day. Our drinks were ordered and arrived very quickly. Our waitress was a pro and took our orders, even verifying with the chef as one in our group had dietary restrictions due to food allergy. Sometimes a... More 

Helpful?
Thank Scott D

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Restaurant Details

Rating summary
  • Food
    4 of 5 stars
    Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    3.5 of 5 stars
Cuisine
Italian, American, Pizza
Meals
Dinner
Restaurant features
Takeout, Reservations, Seating, Waitstaff, Free Off-Street Parking, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Accepts Discover, Delivery, Parking Available, Television, Highchairs Available, Wheelchair Accessible
Good for
Dining on a budget, Families with children
Open Hours
Sunday
4:00 pm - 9:00 pm
Monday
4:00 pm - 9:00 pm
Tuesday
4:00 pm - 9:00 pm
Wednesday
4:00 pm - 9:00 pm
Thursday
4:00 pm - 9:00 pm
Friday
4:00 pm - 9:30 pm
Saturday
4:00 pm - 9:30 pm
Location and Contact Information
  • Address: 820 Huntington St, Watertown, NY 13601-2822
  • Location: United States  >  New York (NY)  >  Watertown
  • Phone Number: 13157829764
Description
Family owned and operated 4th generation Italian and pizza restaurant. Dine in, pick up and delivery available.

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?