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Abigails Restaurant - CLOSED

1978 US Route 20, Waterloo, NY 13165-8418
+1 315-539-9300
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Overview
  • Excellent25%
  • Very good30%
  • Average22%
  • Poor15%
  • Terrible8%
Travelers talk about
“wings” (22 reviews)
“lamb chops” (3 reviews)
“prime rib” (8 reviews)
Restaurant Hours Closed
CUISINES
American
RATINGS
Service
Food
Value
Atmosphere
LOCATION
1978 US Route 20, Waterloo, NY 13165-8418
All Details
Reviews (171)
Traveler rating
Traveler type
Time of year
Language

1 - 10 of 168 reviews

Reviewed May 13, 2018

Have eaten at this restaurant before and had an excellent meal a year ago. I'm thinking maybe they have hired a new chef, but the salmon was half raw and the other half just barely passable. Must have been taken off the grill too soon....More

Thank sylviajeantoo
Elizabeth C, Manager at Abigails Restaurant, responded to this reviewResponded May 14, 2018

sylviajeantoo, I am sorry that you did not enjoy your Mother's Day dinner with us yesterday. Our Chef has been with us for 30 years, but we do bring in extra line cooks for holidays, so that may have been part of the issue. Before...More

Reviewed April 29, 2018 via mobile

So hubby and I had our second dinner date here at Abigail’s in Waterloo which I believe is not far from Seneca Falls where we stayed. Initially upon entering it smelled of smoke or cigars, musty and old maybe from the carpeting. It definitely can...More

Thank Cecilia C
Elizabeth C, Manager at Abigails Restaurant, responded to this reviewResponded May 2, 2018

Cecilia, Thank you for taking the time to leave a review about your recent dining experience with us at Abigails Restaurant! Your feedback is important to us, as we are always looking for ways to improve. I am sorry that we could not earn 5-stars...More

Reviewed April 1, 2018 via mobile

Made reservations for Easter Dinner. We were seated promptly and our server saw us shortly thereafter. The specials were the same as always with the exception of a ham dinner special. The pasta sauce was definately on the stove too long as it was dark...More

Thank M H
Elizabeth C, Manager at Abigails Restaurant, responded to this reviewResponded April 3, 2018

M H, I am sorry that we were unable to exceed your expectations on Easter! Our number one goal is always guest satisfaction - always striving to provide an excellent dining experience. As can be expected, it is always more difficult to do this on...More

Reviewed February 19, 2018 via mobile

We arrived close to closing time on a Friday night and we were brought in by Heidi and told to stand at bar while she got us a table ready. The bar had very cold drinks to cut the dust of a lot no day...More

1  Thank kenneths2804
Elizabeth C, Manager at Abigails Restaurant, responded to this reviewResponded March 4, 2018

Ken, Thank you for your glowing 5-star review! I am pleased to hear that you and your group enjoyed your dining experience with us. I am also thrilled to hear that you followed Heidi's recommendation and tried our famous Bleu Bayou Chicken Wings. Comments like...More

Reviewed November 19, 2017 via mobile

Very run down and dated atmosphere. The food is highly processed and fried. Definitely not a do again. It's unfortunate because with the right care and concern it could be something nice again.More

Thank kmk818
Elizabeth C, Manager at Abigails Restaurant, responded to this reviewResponded November 20, 2017

kmk818, I am sorry that you did not enjoy your dining experience with us. I would love to hear more from you so that we are able to better serve our customers in the future. Please feel free to share with me any additional feedback...More

Reviewed October 13, 2017

I had coconut shrimp, which appeared to be pre-cooked shrimp with breading added after cooking. Rice pilaf was flavorless. My sister had eggplant parmesan, which was pretty bland too. Service was pretty slow, even though there were only about 6 parties in the restaurant. There...More

Thank PeanutButterNJelly
Elizabeth C, Manager at Abigails Restaurant, responded to this reviewResponded October 14, 2017

PeanutButterNJelly, Thank you for your feedback. I am very sorry that you did not enjoy your dining experience. Our eggplant parm is breaded here, and we make our tomato sauce fresh daily, so I am sorry to hear that your sister found her dinner bland....More

Reviewed October 7, 2017

Abigails has been in business for over 30 years and was recommended online and by our lodging owners. However, we were disappointed by both the food and the service. My wife's salad lettuce was mostly black and spoiled at the ends and the waitress simply...More

Thank LJtravelertexas
Elizabeth C, Manager at Abigails Restaurant, responded to this reviewResponded October 9, 2017

LJtravelertexas, I am very sorry that you did not enjoy your dining experience with us at Abigails Restaurant. We take our business - and our guests - very seriously and always set the bar high for both service and food quality. It appears we fell...More

Reviewed September 21, 2017

Read the reviews, but still decided to try it, and had a great evening. The food & service was excellent, as was the live entertainers - keyboard & drums - great background music, and knew most of the songs. Would definitely recommend this restaurantMore

1  Thank David R
Elizabeth C, Manager at Abigails Restaurant, responded to this reviewResponded September 23, 2017

David R, Thank you so much for your 5-star review!! We are pleased to hear that you enjoyed your whole dining experience. To pay tribute to the performers - their names were Shelly Major and Brad Beardsley. We offer live music every Thursday evening, so...More

Reviewed September 19, 2017 via mobile

Saloon seems a bit odd... Outdated maybe. Place seems overall understaffed. Food was ok, not memorable. It does the trick but nothing remarkable there.More

Thank engped
Elizabeth C, Manager at Abigails Restaurant, responded to this reviewResponded September 20, 2017

engped, Thank you for taking the time to rate us and leave us a review. We always appreciate any feedback we get from our customers so that we can continue to grow and improve! We are working on some ideas to "liven things up" and...More

Reviewed September 8, 2017 via mobile

Dining room was very understaffed and we suspect the kitchen was as well. We waited over 45 minutes for our meal which turned out to be mediocre. Would definitely not recommend this restaurant.More

Thank RandD16
Elizabeth C, Manager at Abigails Restaurant, responded to this reviewResponded September 9, 2017

RandD16, I am truly sorry that you did not enjoy your dining experience with us. We always strive to provide top notch service and excellent dinners, and I am saddened to hear that this is not what you received during your visit. I do hope...More

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Restaurant Details

Average prices
$12 - $25
Cuisine
Open Hours
Sunday
10:00 AM - 1:00 PM
4:00 PM - 8:00 PM
Monday
11:00 AM - 2:00 PM
5:00 PM - 9:00 PM
Tuesday
11:00 AM - 2:00 PM
5:00 PM - 9:00 PM
Wednesday
11:00 AM - 2:00 PM
5:00 PM - 9:00 PM
Thursday
11:00 AM - 2:00 PM
5:00 PM - 9:00 PM
Friday
11:00 AM - 2:00 PM
5:00 PM - 9:00 PM
Saturday
5:00 PM - 9:00 PM
Location and Contact Information
  • Address: 1978 US Route 20, Waterloo, NY 13165-8418
  • Location: United States  >  New York (NY)  >  Finger Lakes  >  Waterloo
  • Phone Number: +1 315-539-9300
  • E-mail
Description
Prepare to be delighted! Check out our full lunch menu and lunch buffet available Monday-Friday from 11:30am until 2pm. Enjoy a family dinner or cozy dinner for two with a full menu including everything from pastas to seafood and burgers to steaks. Open nightly. Full bar available. Children's menu available.
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