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Abigails Restaurant

1978 US Route 20, Waterloo, NY 13165-8418
+1 315-539-9300
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Overview
  • Excellent26%
  • Very good30%
  • Average21%
  • Poor15%
  • Terrible8%
Travelers talk about
“wings” (22 reviews)
“prime rib” (8 reviews)
Open Now
5:00 PM - 9:00 PMAll hours
CUISINES
American, Bar, Seafood
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
1978 US Route 20, Waterloo, NY 13165-8418
All Details
Write a ReviewReviews (168)
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1 - 10 of 165 reviews

Reviewed yesterday via mobile

We arrived close to closing time on a Friday night and we were brought in by Heidi and told to stand at bar while she got us a table ready. The bar had very cold drinks to cut the dust of a lot no day...More

Thank kenneth s
Reviewed November 19, 2017 via mobile

Very run down and dated atmosphere. The food is highly processed and fried. Definitely not a do again. It's unfortunate because with the right care and concern it could be something nice again.More

Thank kmk818
Elizabeth C, Manager at Abigails Restaurant, responded to this reviewResponded November 20, 2017

kmk818, I am sorry that you did not enjoy your dining experience with us. I would love to hear more from you so that we are able to better serve our customers in the future. Please feel free to share with me any additional feedback...More

Reviewed October 13, 2017

I had coconut shrimp, which appeared to be pre-cooked shrimp with breading added after cooking. Rice pilaf was flavorless. My sister had eggplant parmesan, which was pretty bland too. Service was pretty slow, even though there were only about 6 parties in the restaurant. There...More

Thank PeanutButterNJelly
Elizabeth C, Manager at Abigails Restaurant, responded to this reviewResponded October 14, 2017

PeanutButterNJelly, Thank you for your feedback. I am very sorry that you did not enjoy your dining experience. Our eggplant parm is breaded here, and we make our tomato sauce fresh daily, so I am sorry to hear that your sister found her dinner bland....More

Reviewed October 7, 2017

Abigails has been in business for over 30 years and was recommended online and by our lodging owners. However, we were disappointed by both the food and the service. My wife's salad lettuce was mostly black and spoiled at the ends and the waitress simply...More

Thank LJtravelertexas
Elizabeth C, Manager at Abigails Restaurant, responded to this reviewResponded October 9, 2017

LJtravelertexas, I am very sorry that you did not enjoy your dining experience with us at Abigails Restaurant. We take our business - and our guests - very seriously and always set the bar high for both service and food quality. It appears we fell...More

Reviewed September 21, 2017

Read the reviews, but still decided to try it, and had a great evening. The food & service was excellent, as was the live entertainers - keyboard & drums - great background music, and knew most of the songs. Would definitely recommend this restaurantMore

1  Thank David R
Elizabeth C, Manager at Abigails Restaurant, responded to this reviewResponded September 23, 2017

David R, Thank you so much for your 5-star review!! We are pleased to hear that you enjoyed your whole dining experience. To pay tribute to the performers - their names were Shelly Major and Brad Beardsley. We offer live music every Thursday evening, so...More

Reviewed September 19, 2017 via mobile

Saloon seems a bit odd... Outdated maybe. Place seems overall understaffed. Food was ok, not memorable. It does the trick but nothing remarkable there.More

Thank engped
Elizabeth C, Manager at Abigails Restaurant, responded to this reviewResponded September 20, 2017

engped, Thank you for taking the time to rate us and leave us a review. We always appreciate any feedback we get from our customers so that we can continue to grow and improve! We are working on some ideas to "liven things up" and...More

Reviewed September 8, 2017 via mobile

Dining room was very understaffed and we suspect the kitchen was as well. We waited over 45 minutes for our meal which turned out to be mediocre. Would definitely not recommend this restaurant.More

Thank RandD16
Elizabeth C, Manager at Abigails Restaurant, responded to this reviewResponded September 9, 2017

RandD16, I am truly sorry that you did not enjoy your dining experience with us. We always strive to provide top notch service and excellent dinners, and I am saddened to hear that this is not what you received during your visit. I do hope...More

Reviewed August 31, 2017

We had dinner at this restaurant. It was very good. The atmosphere was nice, the staff were friendly and we enjoyed the food very much.More

Thank Marcnkim
Elizabeth C, Manager at Abigails Restaurant, responded to this reviewResponded September 2, 2017

Marcnkim, Thank you for your 5-star review! We are so pleased to hear that you enjoyed your dining experience with us. We would love to hear more - what you ordered, when you dined with us, who served you, etc. Please feel free to share...More

Reviewed August 28, 2017

My wife and I just wanted something light, so we shared an order of Goat Cheese and Beets Salad with Shrimp. Excellent flavor and very plentiful.More

Thank Peter C
Elizabeth C, Manager at Abigails Restaurant, responded to this reviewResponded August 30, 2017

Peter C, Thank you so much for your 4-star review! We are pleased to hear that we were able to meet your expectations and give you and your wife just a little something to share. We hope that you will stop in sometime again when...More

Reviewed August 21, 2017

Suggested dining here with family when we were in the area. Friendly atmosphere, staff pleasant, helpful, attentive. Nightly special very good the evening we visited and other members of out party ordered from the menu and stated that their meal was very good. We were...More

Thank Janet S
Elizabeth C, Manager at Abigails Restaurant, responded to this reviewResponded August 23, 2017

Janet S, Thank you for your 4-star rating and nice review! We appreciate all of our guests' feedback and love hearing about positive experiences. We are so glad that you and your family were able to enjoy your evening together. Sincerely, Liz Comatis Manager, Abigails...More

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
$12 - $25
Cuisine
Meals
Lunch, Dinner
Restaurant features
Takeout, Reservations, Seating, Waitstaff, Wheelchair Accessible, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Outdoor Seating, Parking Available, Television, Highchairs Available, Serves Alcohol, Free Wifi
Good for
Kids, Families with children, Large groups
Open Hours
Sunday
10:00 AM - 1:00 PM
4:00 PM - 8:00 PM
Monday
11:00 AM - 2:00 PM
5:00 PM - 9:00 PM
Tuesday
11:00 AM - 2:00 PM
5:00 PM - 9:00 PM
Wednesday
11:00 AM - 2:00 PM
5:00 PM - 9:00 PM
Thursday
11:00 AM - 2:00 PM
5:00 PM - 9:00 PM
Friday
11:00 AM - 2:00 PM
5:00 PM - 9:00 PM
Saturday
5:00 PM - 9:00 PM
Location and Contact Information
  • Address: 1978 US Route 20, Waterloo, NY 13165-8418
  • Location: United States  >  New York (NY)  >  Finger Lakes  >  Waterloo
  • Phone Number: +1 315-539-9300
  • E-mail
Description
Prepare to be delighted! Check out our full lunch menu and lunch buffet available Monday-Friday from 11:30am until 2pm. Enjoy a family dinner or cozy dinner for two with a full menu including everything from pastas to seafood and burgers to steaks. Open nightly. Full bar available. Children's menu available.
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