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There aren't enough food, service, value or atmosphere ratings for Empire City Chinese Food, New York yet. Be one of the first to write a review!

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CUISINES
Chinese
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Reviewed July 14, 2019

Awful! If I could give 0 stars I would. Placed order at 7pm. When it was delivered the sauce was missing from my meal. I immediately called them back, said they would deliver. 40 minutes goes by, I call for an update. The sauce still...hadn't been collected by the driver!! By 9:25pm I call to get a refund. I'm told that the person answering the call can't authorize a refund. I asked to speak to the manager. I was put on hold for quite some time. The person then returns and says he will need to call the manager "Lisa" and he will then call me back. I never did receive a call back. 9:30pm the sauce finally arrives, but by this time it is too late for me to eat. I ordered at 7pm, food didn't arrive in full until 9:30pm!!!! I did not want to go to bed on a full stomach of food, so the money I paid for my order was completely wasted!! NEVER AGAIN! Appalling customer service.More

Date of visit: July 2019
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Reviewed April 26, 2019

the vegetable fried rice was very good, the fried shrimp were good. The entrees we ordered were chicken and broccoli and chicken in garlic sauce. Neither were very good. The garlic sauce was more,like sweet and sour sauce with garlic added and some of the...chicken was very tough and chewy.More

Date of visit: April 2019
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