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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
American, Bar, Pub
Meals
Lunch, Dinner, Late Night
FEATURES
Outdoor Seating, Seating, Television, Wheelchair Accessible, Serves Alcohol, Takeout, Reservations, Table Service
Reviews (57)
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57 results
Traveler rating
16
17
10
5
9
Traveler type
Time of year
LanguageEnglish
Traveler rating
16
17
10
5
9
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Reviewed June 5, 2019

Went for weekday lunch. It was a little quiet so service was quick. I ordered a burger and fries, food was delivered quite quickly. Food was great. Service was good and the bill wasn't offensive.

Date of visit: June 2019
Helpful?1  
Reviewed May 29, 2019 via mobile

Do not and I repeat do not ever go to this place! My best friend and I were there Friday night we got a drink in the dining room bar we spent $13 on two drinks the bartender we had was very nice. We then...went in to where the dance floor is and we were charge $17 for the two same exact drinks. When I had asked the male bartender Why he charged us more money he gave us an attitude and told us don’t worry about it and crumpled up the receipt and threw it out. We never signed the card slip.. the next day my best friend checked her debit card statement not only did the mail bartender charge us $17 but he also charged her an extra $20 for a tip. We called to dispute this with the manager for four days the manager has been extremely rude, gave us some bull crap answer of how there was gratuity to it he added onto an open check even though we never signed the receipt .. I’ve never heard of a place charging gratuity that was more than the check... but ok. The manager has done nothing for us besides say he will “refund the gratuity.” Everybody needs to check their credit card statements after going to this place. They steal from their customers and add on bigger tips it’s called inflation and it is extremely illegal. I’m telling everybody in the capital region to never go to this placeMore

Date of visit: May 2019
Helpful?
Nate R, Manager at Bootlegger's on Broadway, responded to this reviewResponded June 10, 2019

Kimberly, I am sorry to hear about your experience. Please contact us at info@bootleggerstroy.com so we can further look into and discuss the situation. Thank you.

Reviewed May 7, 2019

Before attending show at Troy Music Hall, meet and had drinks and dinner with friends and family. Great selection of beers , excellent appetizers and the meals were high and delicious.

Date of visit: May 2019
Helpful?
Reviewed December 26, 2018 via mobile

My fiance and i have been here a few times... last time being christmas eve 2018. We went in the evening and we're not disappointed. The waitress was very good, my strawberry spinach salad with steak was perfection and my fiance's oversized turkey club was...thumbs up. I've never seen this place over crowded which is nice for a pub. We'll be going here again.More

Date of visit: December 2018
Helpful?
Reviewed December 26, 2018 via mobile

I went for a couple beers midday sunday and to catch up on football scores. It wasn't busy at all I sat right at the bar and it took 5 to 6 minutes to get a beer and even longer for a second one with...2 bartenders on with maybe 10 people at the bar. I won't be back. At least the beer was cold with a good selectionMore

Date of visit: November 2018
Helpful?
Nate R, Owner at Bootlegger's on Broadway, responded to this reviewResponded January 2, 2019

Hi there, thanks for your feedback! I would like to apologize that you experienced a wait, as we do train our employees to be as timely as possible. We hope you can understand that this is not a representation of our business. Hope to see...More

Reviewed October 30, 2018 via mobile

My wife, my eight-year-old, and I went here for cheeseburgers noon on Sunday. Each of us ordered a burger medium, and each Burger came out cooked till it was gray and dry as a bone. They left the fries and brought new burgers 20 minutes...later. We couldn't get out quickly enough and it still took 90 minutes from the time we got in to the time we left. We were extremely disappointed. Had the waitress comped SOMETHING on the bill for the terrible experience it would have shown good intentions, but instead they even charged us $0.75 for bbq sauce...really??? We are never going back.More

Date of visit: October 2018
Helpful?
Nate R, Manager at Bootlegger's on Broadway, responded to this reviewResponded November 6, 2018

It is upsetting to hear that we could not provide you with a more successful experience. We thank you for your feedback as we are always looking for ways to improve. We hope you will give us another chance to redeem ourselves.

Reviewed September 30, 2018 via mobile

My mother and I stopped in here on our way home from a concert. We wanted another beer and some food. I found this place on google and it sounded fun. I loved that they had a pool table, ping pong and darts. The place...was packed but no big deal for us. We ordered a regular turkey sandwich and an order of mild wings. The waitress was great but the food was horrible! Turkey meat must of been the cheapest kind they could buy because it didn’t have much taste. The wings must have been saturated in oil before the oil was hot because when I got my wings that’s all they tasted like. I’ve never in my life had wings filled with oil like this. If this is the quality of food they put out then I wouldn’t suggest this place. I won’t be going back either.More

Date of visit: September 2018
Helpful?
Nate R, Manager at Bootlegger's on Broadway, responded to this reviewResponded October 4, 2018

Hello, I am sorry to hear about your experience. Please contact us at info@bootleggerstroy.com so we can further look into and discuss the situation. Thank you.

Reviewed September 28, 2018

We were in town visiting our college daughter and she suggested Bootleggers. The place was mobbed but they assured us we would get faster service if we sat outside. It started well -- the waitress got our drinks and took our orders quickly -- but...the wait staff completely disappeared for 45 minutes. The only people getting service was a loud beer drinking group by the door. We finally went inside and asked what was happening and suddenly staff reappeared outside. Our food was clearly held for a long period under hear lamps, the burgers were overcooked and the buns were dried out. Very disappointing. The staff said the issue was a large party booked in the back room -- something that should have been planned for with more staff! We will be visiting Troy often over the next 4 years -- we will be dining elsewhere.More

Date of visit: September 2018
Helpful?
Nate R, Manager at Bootlegger's on Broadway, responded to this reviewResponded October 4, 2018

Hi there Jenn-- this is disheartening to see! We pride ourselves in exceptional guest service, and anything less is unacceptable to us! We do hope you give us a second chance to redeem ourselves in your eyes and let us become your go to spot...More

Reviewed July 21, 2018

Our cruise boat spent the better part of the day in Troy on a recent Sunday, and a few of us went out walking. There are several establishments along Broadway Avenue, and our first stop was in Bootlegger's where we sat at a high table...and enjoyed a cool beverage. Our waitress was very friendly (but not overly so) and professional. They have a nice selection of beers on tap, and all of us tried a different one -- the consensus was that they were all nice.More

Date of visit: July 2018
Helpful?
Reviewed June 18, 2018 via mobile

While attending the Riverfest, we ventured into this fine establishment for a cold drink. Large selection of fine beer, wonderful service from the friendly staff, and really good food too. We'll be back!

Date of visit: June 2018
Helpful?
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Frequently Asked Questions about Bootlegger's on Broadway

  • Yes, Bootlegger's on Broadway offers takeout services.

  • Yes, Bootlegger's on Broadway offers delivery services.

  • Bootlegger's on Broadway is rated accordingly in the following categories by Tripadvisor travelers:
    • Food: 3.5
    • Service: 3.5
    • Value: 3.5
    • Atmosphere: 3