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Rachel's Restaurant

801 University Ave, Syracuse, NY 13210-1720
+1 315-475-3000
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  • Excellent30%
  • Very good43%
  • Average15%
  • Poor9%
  • Terrible3%
Travelers talk about
“lamb chops” (2 reviews)
“burger” (4 reviews)
“cake” (2 reviews)
Open Now
6:30 AM - 8:00 PMAll hours
$$ - $$$
801 University Ave, Syracuse, NY 13210-1720
All Details
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Reviews (33)
Traveler rating
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1 - 10 of 32 reviews

Reviewed 3 weeks ago

The breakfast buffet was good had all the usual foods you would find at any breakfast buffet's and for a group of 25 guests it had a really good atmosphere to boot!

Reviewed April 16, 2017

We were staying in the Sheraton to see my nephew in a play at the University and needed to be close to get there on time so we ate at Rachel's. Was happy to see the decent reviews on Trip Advisor. Unfortunately, we did not...More

Thank glittergirl3
Reviewed March 30, 2017

We loved our dinner at Rachel's! As vegetarians, we usually find it hard to find good entrees. Our grilled tofu with grains was delicious and beautifully presented. Unfortunately, the reataurant was empty. Fortunately, the bar was full of SU lacrosse players and their families. I...More

Thank Polly H
Reviewed March 30, 2017

We were staying at the Sheraton and did not want to venture far for dinner. So, we decided to give Rachel's a try and were not disappointed. The service was excellent. The waiter gave great advice on wine without trying to upsell the more expensive...More

1  Thank aquaot
Reviewed November 9, 2016

I ha dinner at Rachel's two evenings during my stay at the Sheraton. Frankly, the food was much better than one would expect of a hotel-based restaurant. Service was good and friendly but not exceptional. The staff was willing to make some slight deviations from...More

Thank Michael W
Reviewed October 6, 2016 via mobile

I absolutely love the Sitrus lounge, the food is great, the waitstaff are good people, and the prices are very reasonable. No complaints from the four times I have been here for food and Trivia night.

Thank boguczed1
Reviewed August 23, 2016

Very nice ambient lighting, good service and well prepared food served hot. You will get what you pay for, but it is not a cheap meal.

Thank michaelbQ168AO
Reviewed August 20, 2016

This restaurant is really an embarrassment to the Sheraton chain. The staff is disinterested, bordering on rude and the food is close to cafeteria-grade. The salmon was so, so bland. Avoid if at all possible.

1  Thank FloridaFamilyofFive
Reviewed August 7, 2016 via mobile

Stopped in for dinner while up on the hill. Greeted and seated quickly. Service was prompt and friendly. Portions were good and quality was good. Overall a good meal.

Thank Cpan2
Reviewed August 5, 2016

Experience and received lore suggests that franchise hotel restaurants are often not a good bet, and Rachel's in the Syracuse Sheraton proves the point. In town for a conference and staying at the hotel--in other ways a fine place to stay--convenience suggested I try the...More

Thank appellation
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Restaurant Details

Rating summary
  • Food
  • Value
Breakfast, Lunch, Dinner
Restaurant features
Reservations, Seating, Waitstaff, Wheelchair Accessible, Serves Alcohol
Good for
Business meetings, Families with children
Open Hours
7:00 AM - 10:00 AM
6:30 AM - 8:00 PM
6:30 AM - 8:00 PM
6:30 AM - 8:00 PM
6:30 AM - 8:00 PM
6:30 AM - 8:00 PM
7:00 AM - 10:00 AM
Location and Contact Information
  • Address: 801 University Ave, Syracuse, NY 13210-1720
  • Location: United States  >  New York (NY)  >  Finger Lakes  >  Syracuse
  • Phone Number: +1 315-475-3000
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