3 yrs ago, this was one of our favorite stops. Then they changed the way the chips were cooked, not as much, usually not completely cooked and almost devoid of salt. Flavor went way down on all, so much their business dramatically reduced. They also...under staffed, did not properly train the new staff on food preparation and the art of actually listening to the customer, many you can not even understand them. If you cannot speak clear english, then should not be working where thst is a necessity. ( although staff tonight was decent, msybd they realized that) Now they deleted the edible bowls, which was the primary reason we even visited once in a while. (OK, go ahead, get rid of what differentiates you from the competition,and see how that works for you. What idiot thought to do that.) The place used to have lines, now is almost empty. Now the only way we we stop is with a bogo coupon,(and sometimes not even then). other than that, many better options close by. Their lime prema dressing is gross, tastes like watered down sour cream. Chicken has fat on it, used to be lean. ( Henrietta ny location). So sad how they have ruined what used to he a thriving business.More