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Richardson's Canal House

Certificate of Excellence
$$$
American, Austrian, European, Grill
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1474 Marsh Rd, Pittsford, NY 14534
+1 585-248-5000
Website
Today
5:00 pm - 10:00 pm
11:30 am - 2:00 pm
Closed now
All hours
Hours:
Sun 5:00 pm - 9:00 pm
Mon - Sat 5:00 pm - 10:00 pm
Tue - Fri 11:30 am - 2:00 pm
More Info
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200 Reviews from our TripAdvisor Community

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Showing 198: English reviews
Puerto Vallarta, Mexico
Level Contributor
64 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 239 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My husband and I went on Sunday evening as a special dinner to end our 3 night mini trip "down memory lane". (He lived in Pittsford for 3 years app. 50 years ago). It couldn't have been better. We sat outside and opted for an all bbq-type meal, plus dessert. It was a delicious burger with potato salad and grilled... More 

Helpful?
1 Thank careyeroslib
Matthew H, Owner at Richardson's Canal House, responded to this review

So glad to hear that Richardson's was your choice to end your "Return to Pittsford" trip! It sure was a gorgeous evening to take in all the canal has to offer! Thank you! More 

Rochester, New York
2 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I made a reservation for 6 of us to celebrate a milestone Birthday for our daughter and chose Richardson's as it's always been a wonderful experience. Service was awful, food arrived in two's. Kids were served in advance and when they were done 2 adult meals came out and after they were done the final 2 meals arrived. Food was... More 

Helpful?
2 Thank allens805
Rochester, NY
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I lunched with a group of 12 ladies today. I had a panini ($11- spinach and red pepper), iced tea ($2.50) and crème brulee for dessert ($9). My bill was $28.80 which included a 20% gratuitity. I thought the food was mediocre and the gratuity more than it should have been. The only positive I have to say is that... More 

Helpful?
1 Thank AUAlum71
Matthew H, Owner at Richardson's Canal House, responded to this review

I am sorry to hear you did not find value in your lunch at Richardson's. Your bill of $28.80 included a 20% gratuity (automatically added to groups of 8 or more) and New York State Sales Tax. I believe our pricing is comparable to other full service restaurants in the area with the added benefit of the beautiful canal side... More 

Rochester, NY
Level Contributor
33 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We have had wonderful meals at Richardson's in the past and consider it an upscale restaurant. That's why we chose it to celebrate our 25th wedding anniversary. We sat outside which was lovely because of its setting on the canal. But, we ordered off the dinner menu instead of the grill because we were celebrating our 25th and wanted something... More 

Helpful?
3 Thank Melissa M
Matthew H, Owner at Richardson's Canal House, responded to this review

I am truly sorry we failed to live up to your expectations, especially on your 25th wedding anniversary. We source our seafood from reputable vendors along the Atlantic and have multiple deliveries weekly. The seafood is typically a 6 oz portion and with the large dry sea scallops we purchase that equates to three scallops. The scallop dish that was... More 

San Antonio, Texas
Level Contributor
29 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We dined here on a Sunday evening as the sun was in the process of setting. We ate our meal outside, near the Erie Canal. That made for a very nice atmosphere. Our waiter, Alex, did his best to make our evening memorable. The food was above average (my turkey, bacon, avocado panini was a little dry and the bacon... More 

Helpful?
Thank JefffromSA
Matthew H, Owner at Richardson's Canal House, responded to this review

Thank you for your patronage and kind review! More 

Willoughby, Ohio
Level Contributor
174 reviews
92 restaurant reviews
common_n_restaurant_reviews_1bd8 73 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Went for dinner. Put our name in. We noticed several empty tables, thought it would be a short wait. We were told we could sit along the Canal and she would get us when our table was ready. We each ordered a glass of wine for $9 ea and an $8 appetizer of hummus. It was ok, not worth $8.... More 

Helpful?
Thank Ilovebay
Texas
Level Contributor
8 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We invited out-of-town friends to join us for dinner on the patio Sunday, July 3. Our visit got off to a rocky start when the hostess was unable to locate our reservation. After some discussion concerning the missing reservation information, we were shown to a table adjacent to a rather large family party group complete with small children running back... More 

Helpful?
Thank TexasMaui_lover
Matthew H, Owner at Richardson's Canal House, responded to this review

I am terribly sorry we did not live up to your expectations this past weekend. I appreciate your honest and objective review of Richardson's and would like the opportunity to make it right on your next visit. Please feel free to contact me personally. Thanks, Matthew Hudson More 

Rochester, New York
Level Contributor
80 reviews
56 restaurant reviews
common_n_restaurant_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Started with a glass of wine on the grass by the canal. Watched a few boats go by before sitting for dinner. Meals were good but disappointed that they had run out of a few things that we ordered. Very scenic location on a beautiful night.

Helpful?
Thank B1jamie
Matthew H, Owner at Richardson's Canal House, responded to this review

Thank you for choosing to dine with us! So sorry we ran out a few things you ordered. We try our best to have a plentiful supply of all menu items, but occasionally one or two items sell like hotcakes! More 

Fairport, New York
Level Contributor
221 reviews
151 restaurant reviews
common_n_restaurant_reviews_1bd8 164 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stopped here on a whim late Sunday night with the wife for a last second dinner on a beautiful night. The outside patio was very crowded for a Sunday night which is nice to see. Christina was our waitress and was very pleasant and knowledgeable. I ordered the Kobe Flank Steak which was fantastic and my wife ordered the Lamb... More 

Helpful?
Thank Clarkvara
Matthew H, Owner at Richardson's Canal House, responded to this review

Thank you for the continued support! More 

Rochester, New York
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have always had good food at Richardson's whether it be a dinner inside or a casual lunch by the Erie Canal outside. They also hosted a family and friends dinner for my husband's funeral ... Drinks to dessert ...and I couldn't have asked for better.

Helpful?
1 Thank Shutterbug61

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4.5 of 5 stars
Average prices
$20 - $30
Cuisine
American, Austrian, European, Grill
Meals
Lunch, Dinner, Late Night
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Private Dining, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Special occasions, Business meetings, Scenic view, Romantic, Large groups
Open Hours
Sunday
5:00 pm - 9:00 pm
Monday
5:00 pm - 10:00 pm
Tuesday
5:00 pm - 10:00 pm
11:30 am - 2:00 pm
Wednesday
5:00 pm - 10:00 pm
11:30 am - 2:00 pm
Thursday
5:00 pm - 10:00 pm
11:30 am - 2:00 pm
Friday
5:00 pm - 10:00 pm
11:30 am - 2:00 pm
Saturday
5:00 pm - 10:00 pm
Location and Contact Information
  • Address: 1474 Marsh Rd, Pittsford, NY 14534
  • Location: United States  >  New York (NY)  >  Finger Lakes  >  Pittsford
  • Phone Number: +1 585-248-5000
Description
Richardson's Canal House is a casual gourmet kitchen set on the scenic banks of the Erie Canal in Pittsford, NY.

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Richardson's Canal House and other visitors
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Questions? Get answers from Richardson's Canal House staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?