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RATINGS
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Service
Value
Atmosphere

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PRICE RANGE
$15 - $40
CUISINES
American, Bar
Special Diets
Gluten Free Options
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meals, features, about
Reviews (130)
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LanguageEnglish
Traveler rating
85
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10
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All reviews prime rib salad steak bbq ribs french onion soup mashed potatoes chicken explained the specials dinner with friends waitress tender medium butter fry
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Reviewed July 14, 2023

Terrible. Ordered a shrimp dinner, broiled fish dinner and calamari appetizer. Waitress came back fifteen minutes later to take our order again because she forgot we ordered. Calamari was soggy and what you would get from a box in the frozen section of grocery store....Another fifteen minutes after we finished the calamari, the same waitress came over to tell us that the calamari would be right out. Fifteen minutes later we were brought dinner rolls and told our food would be right out. Another fifteen minutes and the waitress told us that the kitchen was backed up and our food would be right out. Entire restaurant was served their food as we sat and watched. Finally, after we had been there an hour and a half we left. Waitress copped an attitude and said it was only her third day working alone. I asked her several times if she even placed our order and still do not know if she did. No apology from waitress, hostess or manager. I do not recommend this overpriced, poorly managed, terrible customer service establishment.More

Date of visit: July 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 27, 2023

We are very disappointed in our service and meal. This was always been our "go to place" with our friends. We arrived ten minutes early for our 6pm reservation. We were quickly seated. However, we were not acknowledged by any waitress for ten minutes. Our...friends arrived 5 minutes later, and again, we all waited an additional 20 minutes with no waitress coming to our table. It quickly became apparent that we were "the forgotten table". It wasn't until one of us got up from the table and informed the hostess we had no waitress. She apologized and a "rushed" waitress finally came to our table around 6:30. We quickly ordered our drinks, along with our food order. The first orders that we placed were for two salads and two bowls of french onion soup. The salads and one bowl of soup arrived. My husband had to wait for his soup. We were halfway through with salads when his soup finally arrived. When I placed my order for the filet mignon, I asked it to be served "medium", however, when it arrived it was not cooked "medium". Honestly, by that time, I was so hungry I didn't even want to complain. Maybe we just hit a "bad night" because they were extremely busy. It's just very disappointing because we wanted to have a nice, relaxing good meal with good service and that just didn't happen.More

Date of visit: March 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
yuminthetum12, Owner at Hideaway Grille, responded to this reviewResponded March 29, 2023

We are very sad to hear about your experience, Thankfully, since this is your "go to" place you know this is not the service we strive for here at The Hideaway, I would love to talk to you about this experience please feel free to...More

Reviewed March 12, 2023

Went on busy Saturday Night my friend got a chicken sandwich which looked okay with fires at $16.00 a fair price I got the chicken Frances’s ’ Two maybe 3oz pieces for $28.00 ridiculous comes with bland mashed potatoes and boring bag salad. I always...get this at other restaurants and it’s never come with a white sauce. Other restaurants give two large pieces of chicken. Usually comes with lemon butter sauce. Prices are very high for what you get here on line price does not match restaurant $$ chicken even organic is 6.00 per lb prime rib was priced higher in restaurant also. SMore

Date of visit: March 2023
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Reviewed October 8, 2022 via mobile

My family and I tried the Hideaway Grill last night. The host and server were all wonderful. It was a busy night and everyone was working hard. However the food was very disappointing. Not one diner in our six guest party really enjoyed their meal...exceptionally. For starters, my side dish of green bean almondine and the spinach from my spinach Florentine was floating in oil/butter. I get that it has to have a little bit strain that before plating. It was very unappetizing. Here I thought that I was picking healthier options, lol. The other issue was on the "kids menu", it is stated at the top that all meals come with fries and a drink. My daughter's penne came with bread sticks and no french fries. She was disappointed and when I asked-the server stated that all the meals but the penne got fries... Well, not according to the menu. I double checked. The rest of the meals were "okay". No one was really wowed by anything and we won't return to the Hideaway GrillMore

Date of visit: October 2022
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Reviewed February 28, 2022

We stopped in for lunch because of the 4.5 stars on this site. My wife ordered a spinach, quinoa, strawberry salad. She was brought the regular spinach salad which is entirely different. By then, the menus were gone and we had no idea that there...were 2 spinach salad options. That was the first misstep. Then as she tried the salad, the bacon was soft, greasy and seemed to be undercooked. She tried more dressing because she hates sending stuff back and that made it even worse. So, she sent it back not realizing that it was the wrong salad. The waitress offered to get her something else but she said no. The first round of abuse was bad enough. Also, the waitress said she would take it back to the kitchen and made it sound like we wouldnt be charged. Well, we got that assumption wrong too. So, 3 bites out of the wrong salad added $10 to our bill. I had a huge fish fry with a few sides and the sides were okay, fish had almost no taste. And they completely forgot the tartar sauce I requested. So overall, not a great lunch and pretty sure I would have to drag the Mrs there if I wanted to go back.More

Date of visit: February 2022
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Reviewed February 20, 2022

This is a small restaurant. The staff was great. The food is phenomenal. I would highly recommend this place for dinner. The waitress was knowledgeable and explained the specials. I had the bbq ribs and they were so good. Definitely worth another visit.

Date of visit: February 2022
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Reviewed January 27, 2022 via mobile

Very attentive staff, great atmosphere. We both ordered dilets that were perfect! Cocktails were great as well! Will definetly return

Date of visit: January 2022
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Reviewed August 7, 2021 via mobile

We loved this restaurant. My husband had the filet and said that it was AMAZING. I had the seafood platter and it was honestly one of the best I’ve ever had (and I’m from Venice Italy). The service was great and fast. The ambiance had...a family feel to it. Loved it!More

Date of visit: August 2021
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Reviewed May 14, 2021

Orderr the d prime rib for three. Two were someone decent and one was horrible. Returned it and it came back worse. Had to ask for horse radish and the sun ju never arrived. Waitress kind impertinent to the point of being impatient. Ended up...w ribs in lieu of steak which were mediocre at best. All food was Luke warm. Last trip thereMore

Date of visit: May 2021
Helpful?2  
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Reviewed March 13, 2020

We’ve been coming here every weekend for the past couple of weeks to enjoy your fish fry and some drinks and our quiet time together however tonight was terrible and they handled it very badly my husband’s fish fry was wonderful but mine was broiled...it was very fishy and it was gross they however did not offer to do anything other than give us 10% off because I ate some of it and for the record I was starving that’s why I ate some of it and I didn’t want to have to wait for another one but we will not be back againMore

Date of visit: March 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 31, 2020

Going out out to dinner with friends and they suggested the Hideaway Grille. Based on the name, sign and building, I was not expecting anything more than average. Once inside I was pleasantly surprised. The atmosphere was excellent, with enough room between tables that you...could have a conversation without hearing everyone else's. The menu listed enough to please anyone. I had a hard time deciding, but since it was a Saturday, I decided (as did the rest of my group) to get the prime rib special. I figured I could get other things on any night, but only Saturday for the prime rib. I ordered it prepared medium rare and that was how it was served. My one regret was that I had ordered it cajun style which I feel took away from the taste. Although I like cajun, I guess prime rib is not meant to be served that way. Don't misunderstand, the meal was still delicious and I ate every bite, just for my taste it would have been even better plain. The service was professional and efficient. Our drink glasses were never empty and our meals arrived at the table timely and hot. I am looking forward to another visit to try one of the other menu items.More

Date of visit: January 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 25, 2019 via mobile

Hideaway grill is a warm, friendly, high quality date night or drink place. It is well appointed in the dining area and the lounge is nice but relaxed. The food quality is outstanding, with a varied menu of steak, seafood, pastas and regular specials like...prime rib. I had the prime rib special and it was perfect, while my wife had swordfish that was outstanding, topped with crisp onions and squash sage ravioli. There are tons of side dish options to suit any taste. The have. A creative beer and cocktail menu. What really stands out is the service. From the hostess to our waitress To management, serve was welcoming, helpful, and friendly. I give the hideaway grill five stars!More

Date of visit: November 2019
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Reviewed September 20, 2019

The French onion soup was salty, the cheese had melted into one glob and the chef had served it with the bay leaf still in it. My strip steak was so dry and tough that I needed to use a sawing motion to try to...cut it. I ended up leaving it uneaten. The accompanying potatoes were Luke warm. I cannot believe the inferior quality of the meal I I was served.More

Date of visit: September 2019
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Lorraine M, Owner at Hideaway Grille, responded to this reviewResponded September 23, 2019

I am so sorry to hear about your experience at our restaurant. I would like to discuss more about it with you please feel free to contact me at 694-2710. We take every comment very serious and are very upset by your review. Thank you...More

Reviewed August 20, 2019

The Hideaway is a great place to go for Happy Hour and Dinner. The bartenders and wait staff are all friendly and the prices reasonable. It is a nice comfortable atmosphere with delicious food. We love their Friday Fish Fry specials, they have different choices...and prices along with plenty of other dinner selections. Thy food is plentiful and always hot. We keep coming back because it a great place to go.More

Date of visit: July 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lorraine M, Owner at Hideaway Grille, responded to this reviewResponded August 22, 2019

Thank you so much for the wonderful review. We strive to have every customer leave here with a great experience and it is always great to hear when we are doing a good job! We look forward to seeing you again in the near future!...More

Reviewed August 9, 2019 via mobile

Dinner here with a friend was very good. No problem getting a table or parking. Second time. Only wish would be for vegetables.

Date of visit: July 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
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Stephen P
April 12, 2016|
AnswerShow all 3 answers
Response from 364annm | Reviewed this property |
I'm not sure but you should call the restaurant directly at Phone: (716) 694-2710. They have an excellent bar area. Food is AWESOME!!
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ElaineDennis
September 11, 2015|
AnswerShow all 3 answers
Response from Ellen877 | Reviewed this property |
Yes but get there early on a Friday evening they fill up quickly. I thought the fried shrimp was dry but the regular fish fry looked great.
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HIDEAWAY GRILLE, North Tonawanda - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about Hideaway Grille

Yes, Hideaway Grille offers takeout services.

Hideaway Grille is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4
  • Atmosphere: 4.5