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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Italian, Pizza
Special Diets
Vegetarian Friendly
Meals
Lunch, Dinner
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meals, features
Reviews (177)
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93
55
14
6
7
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Time of year
LanguageEnglish
Traveler rating
93
55
14
6
7
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Reviewed July 5, 2022 via mobile

I arrived in Massena fairly late in the evening. The hotel I was staying at gave me a menu for here as this was about the only restaurant open after 9 pm. and close by I called and ordered takeout. I got the pizza logs...and the chicken Caesar salad. When I arrived there was a girl at the counter that was friendly but busy. She was dealing with the phone and counter at the same time. There was also a guy that I would guess works in the kitchen. He ignored me and when a second person started waiting for service he left and went back to the kitchen. For $20 I got three pizza rolls that tasted fine but we're not better than frozen ones you can buy from a grocery store. I also got a chicken Caesar salad with no chicken. Getting back to my hotel room with the takeout I also discovered they didn't give me any utensils. Luckily the hotel desk clerk was able to help me out. Personally, I can't foresee a situation that would ever take me back to Massena. But for anyone that goes there, I highly don't recommend An Italian Affair. You would be better off driving back out if town to the McDonald's that is on the Eastern edge of the town.More

Date of visit: July 2022
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Reviewed May 15, 2022

Rotten slimy salads, subs literally only shredded lettuce & cheese- pizza is greasy goo... Such a rip off! Disgusting, don't bother you'll get sick! they screw your order up on purpose while laughing at you like you have the gall to order customized food which...they over charge for on purposeMore

Date of visit: May 2022
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Reviewed July 9, 2021 via mobile

The Pizza was outstanding. We had one white and one red. Crust was outstanding.!! We saw many people who got wings that looked great also. No appetite left, have to order them another time 😆Service was excellent too. If you want Italian food this is...the place to go.!!! 👍🏻👍🏻👍🏻👍🏻👍🏻More

Date of visit: July 2021
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Reviewed March 29, 2021 via mobile

Even flooded with a crowd and dealing with Covid restrictions, they did an amazing job accommodating us as we celebrated my grandfather's 90th birthday. Staff was incredibly kind and attentive. Food was delicious. Even gave the kids dough to play with while they waited and...then allowed them to construct their own pizzas before they were cooked in the oven. Amazing atmosphere. A good time was had by everyone.More

Date of visit: March 2021
Helpful?1  
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Reviewed November 7, 2020

We ate in, and everything was Great ! Our Nephew was really Excited to receive a Pizza dough, cheese and sauce, and was able to make his own pizza . Then they cooked it for him :) I had Lasagne, Is a Highly Recommend.

Date of visit: November 2020
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Reviewed August 29, 2020 via mobile

My family and I had dinner here twice while we were camping in the area. I enjoyed a variety of nice salads, as there wasn’t any gluten free pasta or pizza on the menu. My husband and son enjoyed the pizza and calzones. The staff...was friendly and helpful. Would recommend.More

Date of visit: August 2020
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Reviewed June 17, 2020

In the begging there food was the best in all around massena now the past few times that I been ordering there whoever the cook is must not have heart while cooking the food is tasteless and awful and I just can’t bare to digest...it anymore so I highly consider if you value your time and family treat them with love and take them somewhere elseMore

Date of visit: June 2020
Helpful?1  
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Reviewed March 13, 2020

Far prices good food. A bit slow on a minimally busy Friday evening. There was 3 of us and with salad, chicken parmigiana, and a kids pizza. And our food took about 40 minutes. The food was good once we got it.

Date of visit: March 2020
Helpful?1  
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Reviewed November 14, 2019

Great Caprese Salad, Summer Salad and White Pizza. A private room is available for 20 to 25 people. Friendly, Quick Service

Date of visit: November 2019
Helpful?1  
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Reviewed October 21, 2019 via mobile

The staff was pleasant. I would say the service was about average. The food portions were decent and the quality was decent. Overall it was a good dining experience.

Date of visit: October 2019
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Reviewed September 16, 2019 via mobile

We enjoyed eating here. Once we ate in the restaurant and another time we got takeout. It was great both times, however their service was a bit slow.

Date of visit: August 2019
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Reviewed September 14, 2019

The restaurant looks nice from the outside but has a weird disjointed decor on the inside. There is a mix of tables and booths, two separated main dining areas, a separate party room and a take out area that are not joined with any consistent...decor. It was busy on a Wednesday evening for dinner and the service was prompt, I ordered a spinach pizza and a glass of house Merlot. The pizza was basic, thin crust, white sauce with too much garlic and not enough spinach. Not terrible, but not particularly outstanding either.More

Date of visit: September 2019
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Reviewed September 3, 2019 via mobile

I have been a regular customer since 1996. There are many items on the menu to choose from. My family often orders Cheesesteak Dynamo, Ham and Cheese and Turkey subs, and they are so delicious! We also enjoy the Chicken Parmesan, Baked Ziti, the Works...Stromboli and Pepperoni Pizza. I am sure the other dished served are really good as well. The problem is I usually have a craving for one of the aforementioned and never explore the menu further! With that said, it should not go without mention that the Italian Affair Staff are always friendly, courteous, kind and always attentive. Great work, and thank you for many delicious dinners!More

Date of visit: September 2019
Helpful?2  
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Reviewed July 14, 2019

Very good food, quality and quantity is very good. Don't be in a hurry. Service is slow. You can order ahead for take out.

Date of visit: May 2019
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Reviewed July 7, 2019 via mobile

First time here. Later Sunday around 7:00 PM. Very busy with many kinds of diners - two large parties, families, etc. Hostess was very pleasant. Waitress, Brittany was great! We shared a wedge salad - yum!! Chicken parm and eggplant parm were so fresh tasting....Really delicious and large portions. Garlic knots were also great. Great service, really nice restaurant. We were very pleased and plan to return!!! ❤️More

Date of visit: July 2019
Helpful?1  
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Questions & Answers
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mayflower1961
August 21, 2017|
AnswerShow all 2 answers
Response from Roger P | Reviewed this property |
Yes they do, as far as I know
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LINDAFORTCOVINGTON
August 17, 2016|
AnswerShow all 4 answers
Response from llyse j | Reviewed this property |
No, per direct phone call, they do not have gluten free.
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AN ITALIAN AFFAIR, Massena - Restaurant Reviews, Photos & Phone Number - Tripadvisor

Frequently Asked Questions about An Italian Affair

Yes, An Italian Affair offers takeout services.

Yes, An Italian Affair offers delivery services.

An Italian Affair is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4.5
  • Atmosphere: 4