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Went there in January in the igloo, was so cool ! The drinks are on point and the food is so good! Went there today for my friends bday ! They are awesome and doing great with Covid guidelines! Love to keep going back !!
Last night I had the worst experience at any restaurant I have ever gone to. (Which is many). We were a group of two couples. Upon arriving we were seated at an outside table. As we were about to sit down, the manager/owner came over...and got in our faces and was extremely rude stating we needed to have a mask on, as we all did!!!! We only took it off as we were about to sit down. He did not have to approach us in such a fowl manner. I get there are guidelines to follow and I respect that. Honestly, I didn’t even know who he was because he never introduced himself. At first, I thought he was a “Ken” due to he was sitting at a table with several others when he jumped out of his seat to attack us. That was our first initial experience. We were never given any menus. Not even a glass of water was offered. We sat there for at least 20 minutes if not more. Me, looking around thinking where are the hidden cameras? I felt we were on candid camera or something. No, seriously, I did! It was crazy. We had enough! We finally put our masks back on and walked right out. We did not leave unnoticed. It was only a few tables taken so it was clearly seen by staff that this was happening. Not one single person, not even that manager stopped us and tried to rectify the situation. Needless to say, it was the biggest mistake on their part. We will NEVER EVER go to this place again and I will let everyone I know to do the same. Good riddance Smuggler Jack...More
We were a party of 6 had a terrible time it took an hour to get water on the table and our drinks an additional half hour.Then waited an additional half hour for appetizers...after complaining, received only three our entrées after twenty minutes of not...receiving the other three entrées, we left. They were plenty of waiters, had nothing to do with the pandemic, it was just very bad management.
Never will go back!More
My guess is that the bad reviews were posted by idiots who refused to wear their masks. The food is great. The staff is great. They are incredibly safety conscious. The guy in the hat that someone called grumpy in a review I believe is...an attentive owner who wants diners to have a great experience. This was our first time there....we will be back.... a family of four.... our 12 year old daughters too loved the food!!!!More
Went to Smuggler Jacks on a recommendation. Tasty food, and great attentive service by wait staff. Was organized following COVID restrictions. I had heard about this place. Glad we finally checked it out. Thought the calamari appetizer with sweet chili sauce was tasty and not...rubbery like we often encounter when eating out. The menu is not extensive but gives one a varied selection. Check it out you will enjoy!More
My husband and I who have lived in Massapequa for 36 years headed over to Smugglers Jack on a Saturday night by boat. We hadn’t been there for 2 years because of Mr. Cannon’s rudeness to my 2 friends & I during my friends birthday...lunch but we thought we would give it another try. Everyone including myself was wearing a mask & trying to socially distanced but the waiting system was terrible. We were all told to stand in a line outside against the restaurant while a girl took down tour name on a clip board. As we were all standing there Mr. Cannon approaches us all & very rudely starts barking orders to move behind the lines which we did I was probably at least 8 ft from the guest in front of me when Mr. Cannon barked at me to move back again & added very loudly & embarrassingly I quote “DO YOU HAVE A PROBLEM WITH THAT?” I responded no. He then returned now to move us over to the right very rudely again. I obeyed his order & moved & was asked if there was a problem which I did not respond to. As if to get me to respond in order to start an argument he asked me again “do you have a problem “ which I now responded “yes you were very rude” which he responded for us to leave & we were not going to be having dinner here tonight. I am a 63 year old women who has never written a bad review in my life but I have never been treated like that before especially from an owner. Mr. Cannon should not be running a restaurant or any business where there are people involved. I felt BULLIED & HUMILIATED by this man. I will never ever step foot in this restaurant & I pray for your sake that you do the same.More
I met two friends for lunch. We were seated outside after we followed the arrows around the deck. No one came to our table for at least 15 minutes. Once Paige did she was amazing. Our food was delicious but very slow to come out...to our table. My friends ordered a shrimp quesadilla and a veggie one as well. I enjoyed the fish tacos. I wish they weren’t fried though.More
Went there for lunch today, beautiful day, nice view. Waited 1hour 45 mins for a chicken Cesar salad and a steak sandwich. When the chicken salad came the chicken was so dry and over cooked my wife could not get it down. We asked our...server Hailey to see what she could do, they brought out another dried out piece of chicken. We asked her to just take the chicken portion off the bill and we would pay for the salad. She stormed away and while we were still eating she there the bill on the table as if to say (leave now) no apology at all for the bad food. This is what you get when you hire inexperienced chefs and children with no experience to run your restaurant. If you are thinking about going to this place, don't bother there are much better places.More