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RATINGS
Food
Service
Value
Atmosphere

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CUISINES
American, Bar, Seafood
Meals
Brunch, Drinks, Lunch, Dinner, Late Night
FEATURES
Takeout, Reservations, Outdoor Seating, Seating, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Table Service, Television
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Reviews (207)
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207 results
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46
61
34
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43
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LanguageEnglish
Traveler rating
46
61
34
23
43
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Reviewed January 21, 2024

Tried to book an event (pre-teen grandchild birthday). Owner rudely told us that he wanted no kids in his restaurant. Never going back.

Date of visit: February 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 4, 2023

The food and service was good enough, but,,, Before I sent my steak back, I asked my other 5 guests what they thought, and they said I should call the waiter, and send it back -- noting that misteaks can happen in even the best...places. The waiter promptly replaced it with one cooked just as ordered, and all seemed fine, until the owner came by and told us the second steak was cooked exactly the same as the first one, for which I politely thanked him for stopping by. My 85 year old Marine veteran friend then told the owner that the steak was dark, and not as ordered, and the owner said he was wrong, it was due to the light. Every one was miffed. After the meal, we left without ordering coffee or deserts, opting to get dessert at one of our homes instead. But one more thing odd thing occurred. On the check, the suggested tip amounts were calculated by the computer incorrectly, to high, and a after putting a 20% tip on the dinner check, I circled the incorrect amount, and marked it as wrong. Without prompting, the owner saw it and said no one had complained in five years, and put his hand on my shoulder, leaned in, and I shouldn't come back. This time I thanked him twice. My wife and I spend $10-$12k a year dining out, and if you include our guest's checks, its more like $20k, plus she sponsors womens' dinners with 10-20 guests, several times a year. This story will likely get around in casual conversations. Like I said, the food was reasonable, and they are on the water, so I doubt this review will ever be noticed.More

Date of visit: September 2023
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Reviewed August 20, 2023 via mobile

Four of us ate here recently after a day out boating. Not our first time and probably not our last. We were fairly happy with our food. The white wine mussels appetizer was very good, as was the French onion soup. Entrees included the wedge...and salmon salad that were quite good. The cod oreganata was very tastyn but the lobster roll was just all right. We shared the tartufo for dessert and that was quite appetizing. Fairly good service despite some minor delays.More

Date of visit: August 2023
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Reviewed June 24, 2023

I was recently at smugglers jack restaurant. They have the name correct for your experience you will get jacked for your money due to this mismanaged establishment. The waiters / servers were great accommodating and friendly . The issue was when time to pay for...the bill . I was asked to pay for a meal I exchanged and did not eat or touch . I even had a conversation saying I would like to replace the dinner choice for another choice on the menu speaking to The owners son Brandon /Brendon .It was our waitress that stated he would fix the meal and it was understood the meal was to be replaced for the original meal. Then at the end of the meal in a large party group pay up to $1000 for the group meal. I was singled out and told that I must pay for the original meal I ordered along with the current meal billing . I explained the situation again and was very clear to the owner son Brandon or Brendon that it seems strange to pay for two meals when I canceled the first meal . He was not helpful or understanding and demanded the payment for both meals . I was very clear to the son that I wanted to replace the order and was witnessed by my entire dinner party . Brendon says this is business and that’s is the bill . I refuse to argue over the bill paid my bill in full and left this joke of a restaurant. In the end I will never return and have black listed this restaurant with all friends and family . The business practice that smugglers jack uses is unprofessional and will lose more customers in the future due to poor management by the owner son Brendon / Brandon and ridiculous billing . You get what you give and this restaurant gets 1 star . I feel sorry for the staff to work under management that has no clue of how to deal with people and practices illegal billing for a meal that was paid in cash . The customer is always 100% right all the time. Don’t spend your money here go to the next town . Smuggler jack is a joke and I hope the real owner reads this and speaks to his son Brendon/ Brenda and teaches him a name and reputation is more important than cheating people out of money .More

Date of visit: June 2023
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Reviewed June 24, 2023

Horrible...service was great..management bad!!! Took back a steak and got replacement but charged us for two steak without telling us ..stealing from the public .. stady business practices.. I will be informing the bbb .. over 300 ..the son of the owner spoke with us....He was terrible..no customer service...HorribleMore

Date of visit: June 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 20, 2023

My friend went online to look at waterfront restaurants and found one, Smuggler Jacks in Massapequa with a $22 price fixe menu...We got seated and asked to see the price fixe menu. The waiter said Oh that was for restaurant week only...Well, it is still...up on there website and it doesn't say it is for restaurant week...No big deal but a still a disappointment...There was four of us in our party... My friends husband ordered the steak wrap..He ate the first half and was working on his second half and starting choking...He coughed up a huge piece of grizzle with bone in it....We called over the waiter, who then went to get the manager, Matt....Matt came over and was very sympathetic. He was a little surprised to see what came out of the wrap...He then said to my friend, "What can I do for you to fix this" My friend looked up and said how about an Absolut on the rocks. He said fine I will send one over.. When the bill came we saw the drink was on the bill and questioned it..Colin, our waiter went to find Matt, who came over to our table and said he didnt say he would buy Ed the drink. He said "absolutely not" and he never said that, he was just asking if he could help in anyway...He refused to take it off the bill. Everyone was staring at what was going on and then he disappeared into the kitchen never to be found again...We were certainly very uncomfortable...Very sad, that this was the way Matt handled it. We go out frequently to eat and will cross this off our list......More

Date of visit: May 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 18, 2023 via mobile

Place has been a problem since day one. Aside from overpriced mediocre food and long wait times at the table before anyone comes over. I live a stone throw away and its wreaked havoc in our quiet neighborhood especially when it first opened and all...summer long. The patrons looking for parking have zero consideration for the residents. When thry cant find parking after passing it they do a complete 360 degree turn at the entrance to my block holding up any residents from entering or exiting the block which is a dead end. Not to mention the danger with this stupid maneuver. They are only open 5 days a week now hoping its the beginning of the endMore

Date of visit: January 2023
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Reviewed October 30, 2022 via mobile

I’ve going there for years. The food was always good, the view is super relaxing but today I had a terrible experience! I spent close to $500 for brunch for my sister’s birthday and the bill was incorrect. The manager disputed that we had extra...drinks that we did not have and refused to take it off the bill. He was tipsy and unprofessional. Clearly it wasn’t about the money but he turned a beautiful family event into a bitter experience. So sad, we’ll never be back againMore

Date of visit: October 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 12, 2022

Not many waterfront places to eat on Long Island so I was surprised to get parking and a table on a Friday. Went early though 5:30. Very nice setting. Holly provided great service. I was a bit disappointed in my Lobster Roll though. I asked...for it warm. Not sure how they achieved that but it was very greasy. Even the roll was greasy. It seemed a bit over cooked? Could they have dumped the chunks in the deep fry for a few seconds? I do not know. The warm butter had little flavor also- not sure if they made it fresh or what? $37 a bit high for this experience. Muscles were good although the toast to dip was so firm the sauce did not leach in. A bit pricy overall but I will be back if I can snag a spot like this again with atmosphere and not have to wait. Worth a try with another dish I think. I was not sure if Lobster Roll was a great choice with other places specializing in that on LI.More

Date of visit: September 2022
Helpful?
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Reviewed August 31, 2022

After reading several bad reviews I didn't have high hopes, but I was pleasantly surprised. I think this had a lot to do with our server, Holly, who was an absolute delight! She was friendly and funny and definitely a highlight of our visit. The...outdoor seating on the canal was so nice and there was a nice breeze, not too hot and not buggy. The service was a little slow, getting drinks from the bar, but we were not in a rush so we didn't mind. We shared the coconut shrimp which were very good. I had the fish & chips w/truffle fries, the portion was huge and it was delicious. My friends had the cod special and the salmon and both said theirs was delicious too. We would definitely come back. Ask to be seated with Holly!More

Date of visit: August 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 14, 2022

Went there with a party of 5 on Friday night and everything was terrible. The staff was terrible, the food was cold and the Mahi Mahi I ordered was dry and overcooked. Worst of all, after there was a hair on the plate of my...sister-in-law's Salmon entree, she sent it back and after about 20-25 minutes they brought her back the same piece of salmon (she cut the salmon a specific way to ensure that she would not get the same piece back and when they did finally return with a "new"plate, it was clearly the same piece of Salmon). Disgusting. We will certainly never return there and I would strongly suggest avoiding this place.More

Date of visit: June 2022
Helpful?4  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 3, 2022 via mobile

Surprisingly the food was absolutely delicious. Even the service was great. I had a Martini and my friend has wine, not skimpy at all. We will definitely go back. I recommend everyone try it at least once

Date of visit: April 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 23, 2022 via mobile

The owner Noel Cannon is the most rude person I ever encounter in my life. Don't bother coming here. He only cares for sales and not taking cre of customer.

Date of visit: January 2022
Helpful?7  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 27, 2021 via mobile

We had a nice dinner on the water at Smuggler Jacks. Our individual heated igloo was a fun cozy way to enjoy dinner. We had drinks, appetizers, and our entrees in the igloo. We went inside for after dinner drinks.

Date of visit: December 2021
Helpful?5  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 5, 2021

Beautiful setting on the water. the fresh seafood and drinks were delicious. Friendly service. It really made for an enjoyable evening.

Date of visit: September 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
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junebug2208
July 17, 2015|
Answer
Response from mkrisant | Reviewed this property |
I was there on a Sunday afternoon-it was busy but not overly so. No wait-few empty tables
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kagfischer
June 27, 2015|
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Response from thumphrey1 | Reviewed this property |
The lobster rolls were excellent I dined in. I'm sure u could get them to go. Give them a call!
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SMUGGLER JACK'S, Massapequa - Menu, Prices & Restaurant Reviews - Order Online Food Delivery - Tripadvisor

Frequently Asked Questions about Smuggler Jack's

Yes, Smuggler Jack's offers takeout services.

Smuggler Jack's is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4
  • Service: 3.5
  • Value: 3.5
  • Atmosphere: 4.5