Soooo SMUGGLER JACKS - NEVER AGAIN!!! Please read!!!
After seeing a post last week about these amazing experiences in igloos, I called 2 weeks in advance for a reservation.
Mind you, I have not been out of the house in months. We were looking so...forward to this. We’ve given business to Paddy’s loft for parties and events in the past. (Same owner)
They called to ask for the $75 deposit. I was not told when I made the reservation 2 weeks ago that we needed to pay. So whatever, I paid. Then my card was charged more. I called to ask why because I wasn’t sure why....
My call was forwarded to a cell wher I get a message CALL AFTER 7. I didn’t even know who it was from because it wasn’t the restaurant.
Now hours later, The owner Noel literally the nastiest POS I’ve ever spoken to, rude, demeaning clearly a chauvinist... tell me that it’s for a credit card fee and that I was told. I said, ok I wasn’t told but just wanted to know.
Now he changes his tune and asks me when the reservation is for, I told
Him, he tells me “ok well I have another party of 6 I’m going to book”
Ummmm excuse me? All I did was ask why it was more than $75. He said “I don’t care, I explained it to you now I’m done dealing with you.”
Ummm excuse me?
I realize it’s the owner Noel whom Ive deal with at Paddy’s. He then tells me that he he doesn’t care that we’ve been going to pAddys that he doesn’t need my business and that he “doesn’t care about me or my business.”
I can’t believe that after everything going on in this world and how I’m trying to support local business, this is how customers are treated locally!
He also told me that “you’re lucky you were getting a bargain because next week we’re charging $120.” To sit for 2 hours in a plastic igloo. GTFOH w/ that!
Please save your time and go elsewhere and support local businesses that actually care about their customers!More