The waitress we had never addressed us for 15 min then stated she'll be back, didn't come back for another 8min The waitress we had never addressed her name when she finally arrived to the table. Never once did our waitress address us like she...did the other tables seeing if we were OK, or if we needed anything. My younger child spilled soup I requested to have extra napkins to clean up the mess. When it was time to go we sat there for a long time then I stopped the waitress and requested for a manager. She said it to one of her fellow coworkers do you want to play manager then I requested her name she stated it's none of your business I was never supposed to be your waitress in the first place. When the manager arrived he acted like he didn't know who the waitress was then told me he was going to call the cops yes I did have my phone out to record after the waitress stated her last statement about not being my waitress in the first place. The manager claimed his name was Johnny claims that the waitress name was Heidi (that's what was on my receipt)was very rude and belligerent the police officers came I never got out my seat the police officers had to tell him to calm down and relax because he was being rude. He's on recording talking about he hates this S***+. And the bad thing is it's the Christmas time I normally give beyond. I already had plan on giving $20 for my tip in cash. I told them they have to have better customer service you NEVER KNOW who you are dealing with. I could be connected to some famous people and would recommend places to eat while visiting Niagara Falls NY. The bad part is my daughter and niece went there last night an gave great reviews. I know one place my family and friends won't go to is to 1340 Military Rd Steak Stone and Sushi.More