It's a shame. This restaurant used to be wonderful. We went there for years before covid - always with 8 or more people. The head waiter, Carlos, is fantastic. The other waiters and busboys were always great too. And the owner used to be good....And the food and entertainment - was always good. But it obviously is no longer a place to go to. I have been calling to make reservations for a party of 15. I've left messages for a couple of days. I called AGAIN tonight - and I got a lovely young lady who tried to help but couldn't. Then I wanted to speak to the owner. And I did - and he basically suggested that I was lying and never called and left the messages when, in fact, I did twice before tonight's call.
Note that, almost always, every time we were there we would grossly over-tip everyone - the waiter, the bartenders, and even the busboys. The tip would be over 35% each time. We USE TO love that place.
It's an an abomination to suggest that a long-time customer would be lying about leaving messages. So now - we cannot go for the birthday party that we had planned. And now, 15 people who were to have the party know about this - and will never go there again. Especially, in these times, you would think a business would be on their game when it comes to customer service. But, no, not here. Certainly not anymore. So - thanks for the past - but the past is the past. And our group will never darken the doors of that place again.More