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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Caribbean, Jamaican
Special Diets
Vegetarian Friendly, Vegan Options
Meals
Breakfast, Lunch, Dinner, Brunch, Late Night
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meals, features
Reviews (331)
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325 results
Traveler rating
181
91
22
14
17
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LanguageEnglish
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Traveler rating
181
91
22
14
17
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All reviews jerk chicken snapper oxtail cake soup jamaican restaurant caribbean food camille takeout patrons
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Reviewed 2 weeks ago

Felt like they were discriminating and gave bad service told me one thing and didn’t own up to their word. Made me a waste my time and money there. If I wasent allowed to sit down and eat there after I got take out why...would they tell me that . Didn’t try to compromise or make up for the confusion as I was willing to pay for them to do this . Wouldn’t recommend this spot at all .More

Date of visit: June 2022
Helpful?
Reviewed April 17, 2022

I order soup for my family weekly from The Door - the food and the owners are outstanding. The chicken soup is NOT chicken foot soup. If your patron requests NO CHICKEN FOOT - then don't put it in there. Whoever is serving the food...for pickup is bringing the quality and reputation of The Door down. The food is not free - $11 x 4 filled with something you do not want or eat is annoying. If a customer has an allergy and requests that something not be added to a meal they are paying for - is that disregarded as well ? It's been a year of this nonsense and I want Ms. Lewis & Mr. Roberts to know what is frequently happening in their establishment.More

Date of visit: April 2022
Helpful?2  
Reviewed March 10, 2022

my experience was one of greatness Their run down snapper is to die for The owner was customer friendly Dr Robinson Stewart

Date of visit: January 2022
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Reviewed March 9, 2022

I came on Tuesday afternoon to pick up 3 Steam Snapper. The fish that the restaurant gave me was old and smelly. I am never coming here again. The food service drastically changed from when I was in High School. I wish they can give...me 3 new orders of WELL DONE STEAM SNAPPER.More

Date of visit: March 2022
Helpful?1  
Reviewed June 26, 2021

Due to the pandemic, my Bible college courses were done remotely. The professor suggested we meet in person, So we chose the Door. The food was EXCELLENT. I ordered the jerk steak and penne ala vodka, both were impeccable. The star of the show was...our waitress Camille. She was polite, efficient and hilarious! We informed her that we were celebrating a graduation and she brought us all slices of cake at the end of the meal.I usually get takeout from here but I will be making dining in part of my repertoire. It was truly an unforgettable experience 🥰More

Date of visit: June 2021
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Reviewed June 20, 2021

Beautiful restaurant with excellent service and great food. Our waitress, Camille, was well-mannered, and delightful. Would recommend others to eat here.

Date of visit: June 2021
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Reviewed June 19, 2021

Excellent food and excellent service! Camille was awesome. The jerk chicken, oxtail and stewed chicken was delicious.

Date of visit: June 2021
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Reviewed June 16, 2021

We have had takeout food here a few times and it is generally very good. The oxtail and jerk chicken are tasty, and the beef patties are a nice appetizer too. Portions are good for the price. Eventually we will visit and eat there, and...hope it is just as good.More

Date of visit: April 2021
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Reviewed May 22, 2021

Last night was my first time at The Door. It was a great experience from beginning to end. We were seated right away with no reservations on a Friday night. Each dish came out within a great time and each dish savored sooo many delicious...flavors that I was in shock. However what made our experience so much better was our waitress Simone M. Simone’s customer service was Awesome. She was friendly, knowledgeable and attentive. Thank you Simone. Looking forward to returning.More

Date of visit: May 2021
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Reviewed May 17, 2021

I took my best friend of fifty years for dinner on her birthday it was fabulous the ambiance was great they did some tweaking while they were closed loving it our waitress Camille was friendly and attentive the food was properly seasoned it was everything...that I know the door isMore

Date of visit: May 2021
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Reviewed May 16, 2021

Our server Camille treated us very well and it felt like family and very welcoming and the food was good. They made us laugh and it was an all around good service.

Date of visit: May 2021
Helpful?
Reviewed May 16, 2021

My first time at this fabulous Jamaican restaurant! The food was delicious! The service was outstanding. Our waiter was Camille. She was a joy. Her jubilant spirit and her customer service skills are superb! On our next visit we will make reservations. We will also...request that Camille serve us. 💜 Before I end this review I’d like to add that the bathrooms were CLEAN! There is nothing worse than having a great meal then use the restroom and it’s not clean, sinks wet, paper on the floor and that awful smell that accompanies a restroom that is not properly cleaned and cared for! Yes I give The Door restaurant (5) stars. 💜Thanks Camille for adding to our special afternoon. Best Purple 💜More

Date of visit: May 2021
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Reviewed May 15, 2021

Very good service!! Big up Camille! They made our time extra special and helped us celebrate a birthday

Date of visit: May 2021
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Reviewed May 10, 2021

I regret ever ordering food online from this restaurant for Mother’s Day. I was hosting a Mother’s Day gathering at my home and wanted catered food from this restaurant. My plan turned out to be an ultimate nightmare when I arrived at the restaurant and...waited hours for food that never came out. I asked the young lady at the take-out door to speak with a manager/supervisor and was told to go inside the restaurant, when inside, was told to go back out to the young lady, then the young lady told me to go back to tent in the parking lot with a large crowd where catering held. At the catering tents, there 2 person confirming orders, one via the computer and another via a stack of paper with hand written orders (flipping back and forth through pages). When one left for the restroom, customers would wait until her return. The section for order pickup had two – three persons rotating in and out with 1 – 2 orders every 30 min. or so. Ultimately, I left after hours of waiting and have yet to speak with management. When I think of THE DOOR, this is what comes to mind: Disorganized Obviously don’t care for customers Outrageously long wait Regrets, Regrets, RegretsMore

Date of visit: May 2021
Helpful?1  
Reviewed May 10, 2021

I ordered online and paid for food for Mothers' Day with a scheduled pickup at 1:30 pm on Sunday, May 9. We arrived on time, but waited more than 4 hours for the food. The process was chaotic, frustrating and, as a result, disrespectful. We...made several requests to speak to a supervisor/manager to no avail. So disrespectful! There were so many people waiting for hours through this unorganized process, it was unbelievable. We arrived at 1:30 on the dot and met someone who had been waiting since 11am. What?! I will NEVER order from The Door again, despite having patronized the restaurant over the years. You need to fix this!More

Date of visit: May 2021
Helpful?
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Questions & Answers
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cottrell30
September 21, 2021|
Answer
Response from dionned701 | Reviewed this property |
They do a very poor job of catering events as they are ALWAYS VERY, VERY LATE! I have used them for my organization events three times and each time they were late. As a result, I stopped using them. In addition, I used them... More
1
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Daydream53259134788
January 14, 2020|
AnswerShow all 2 answers
Response from Dinora S | Reviewed this property |
When we were there they did not have a buffet and we were there on a Sunday night.
0
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Candace G
August 11, 2019|
AnswerShow all 4 answers
Response from William C | Reviewed this property |
Hi. Sorry, but we had decided to order off the menu. I will say the buffet seemed VERY thorough and was extremely popular with the clientele. Never checked out the situation for children. There were children around.
1
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Frequently Asked Questions about The Door

Yes, The Door offers takeout services.

The Door is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4.5
  • Service: 4
  • Value: 4
  • Atmosphere: 4