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Waited 30 mins to be greeted.
Waited an hour for our meal.
Meal was incorrect, my steak was cooked well done, I asked for med rare.
Took another hour for server to check in, for me to explain that steak was cooked wrong.
Waited another...hour for resolution from restaurant owner (Michelle), who was unpleasant, unprofessional and racist.
Should you choose to visit the Crab Shanty, KNOW that BLACK PATRONS DO NOT MATTER. Just ask the owner Michelle!
I find it hard to comprehend how I experienced such a degrading and poor customer service experience at an establishment that has been in business for 43 years.
Have been going since the placed open in 1977... since the owners no longer control it day to day the kids do, it has lost a bit. The food is still top notch. The help wait staff not bus boys do lack something. Not as...hard working as they once were. Over all ok for everyone. Getting more expensive as well. Do take out and get name of person that took order. No longer worth the wait to sit.More
Well where do I start. We ordered drinks, my husband ordered vodka on the rock which was served in a Port glass. No ice. Dinner came out before our salad was done, which was cold. After dinner I asked what was on the menu for...dessert. The waitress said carrot cake and pound cake. I asked for a Cappuccino she said we do not serve that. What restaurant now a days don’t have Cappuccino. You think in City Island they would try to keep up. I know I will never go there again. Food was nothing to write home about. Waste of money.More
My first visit to this restaurant I had their lunch special Fried Shrimp. I went back and I had the same lunch special. I decided to treat my family to a dinner and "oh my" I loved it. I got the crab legs and shrimp...and the kids had the fried shrimp, another had the lobster and the chicken parm Food was amazing, well seasoned and quite a bit for your money. Its a bit expensive to take a family of 5 but it was worth it. We all fell in love with the bread and we ate way too much of it. Overall experience was great.More
Yes, you can go back again! Hadn’t been to Crab Shanty for years. Used to stop in often, but, as we all know, sometimes life gets in the way.
Anyway, Crab Shanty was as we knew it. Great food, friendly service, cozy atmosphere, and, oh,...the garlic bread!
Alaskan King crab legs were big and full of tender, sweet meat. Lobster was fresh, juicy, and among the best I’ve had. [Hint: Order crab legs and lobster steamed to preserve the flavor and the tenderness.]
Portions were huge, and believe me, I could eat a ton of lobster and crab meat. And that garlic bread. Best ever.
Sure, the prices have gone up over the decades. What else is new. But Crab Shanty is worth it. Delish. Go. Enjoy.More
The calamari was definitely frozen, all ring the same size and no legs .. not one. My sons' filet Minion had a silver skin running through it that made it impossible to cut or chew. I should have said something to the manager but it...was my birthday and my family asked me not to make a scene. I would never return. The seafood Fra Diavolo was a watery marinara sauce with hot sauce added or at least . .thats what it tast like.More
Crab shanty is my favorite restaurant in all of City island. They have the best staff from parking attendant to waitstaff all the way around n their food n portions are outrageously delicious. I recommend you come hungry n ready to eat.