nitemare getting to city island between the traffic and crazy drivers. Seriously the food isnt great and is seriously over priced, the small portions. staff unimpressive. they should get a new chef not worth the time or effort to commute not to mention a waste...of money, place should have shut down years agoMore

I'm not one to write bad reviews but when a hostess gets disrespectful, it just ruins the whole experience. I understand we were a goup of 12 and it isn't allow to sit that many people together but we were willing to compromise if we...sat near each other. The hostess said it'll take 1:30 hours for us to get tables near each other, ok no problem other resturants had very long lines too. So she keeps coming out and takes everyone around us including a group of 12 people? We decided to compromise and we split groups. Then, she tells us only 6 people can sit together? At that point, it was coming off as if she was doing this on purpose. Then she said, no tables near each other. My group sits down far across from the other group, I mean complete opposite corners. Guess what, we look around multiple empty tables but she said she can't change us at that point because they are reserved for other people? No reservation required if anyone wants to know, pass 4PM. The waiter was good, food amazing but hostess from hell. FYI, her name is Maria.More

this place always has a line of people and sammys is like 4 different resuratants. But this place isn't cheap got take out for 4 people bill was 185. Great seafood thoe we ate like kings.

First...if you order online they state to pick up your order at take out area. After arriving and standing at the take out line for 20 minutes I was told to go to the window next door. Next door was a joke hole in plexiglass...with a table behind it that you have to dip down and yell inside to get the attention of those lounging there. Second...they are getting skimpy on food, quality and service. I order a Pina colada that just did not taste the same. It was extremely sweet for no reason. Just not the same. Like they cut out the real ingredients for corn syrup. Next the new lady at take out is extremely impatient and tries to be fast. But after you got people on line for twenty minutes the least you can do is take your time when taking orders. Then on food...their new rule is no matter how many dinner plates you purchase you only get one bread and one cheese. Tell that to your family member who always eat a whole one for self! Third....you gotta triple check your order before leaving. I had a shrimp dinner in my order with only 4 shrimp. It's sad. I never thought I would have to do the things I do at low budget places like count my shrimp. It's a sad day when I can trust that 6 shrimp can't be counted correctly. Lastly I feel I have to part ways with my favorite seafood restaurant. I say this because I called to make management aware of my complaints, disappointment and missing items. Management didn't take the time to return my call....so hear I am typing my complain for all to read so YOU may think twice about supporting this business. They all of a sudden seem to not care about customers just dollars and doing their best attempt at ripping us off somehow. Little by little.More

Sammy’s is GREEDY! They accepted orders up until Mother’s Day, and when they couldn’t satisfy the orders they shut down the website and cancelled orders without warning! And their customer service continued to tell people if they received an order number the food was in...preparation. Not until 7pm I found out they cancelled! Mind you I ordered the food at Noon! GOONG TO JP’S from here on out! This was totally unacceptable!More

We decided to order today because they were accepting online orders and thought it’s a great way to support the business and community. That was the worst idea. We ordered @1:30 pm today it is now 5:25 and I am told they can’t give me...any information on my order status. I asked to cancel the order, I was then told they can’t do that either. I asked to speak with a manager, they worker had the worst attitude and said they are very busy and have no time. Plane me on hold and never came back . I told her I understand i understood this is not normal circumstances. So if they can give me a pick up time then just cancel my order because I live 1 hour away, that didn’t matter to her. She said I can’t help you. Really. Is this how they treat customers.. don’t order from these people. The service is horrible extremely terrible.More

On any other occasion I had with Sammy’s I have always loved it. During the Pandemic I ordered via the App and traveled from NJ to the Bronx to pick up the food. When I arrived there was a small line that wasn’t moving and...after standing there for a while asked if I should be standing there if I placed my order online. I was told no however go to the window behind me and ask if my order was ready. I was met by a Chinese male with a nasty attitude. He asked if I received a phone call and I said no. He said wait for the call. Before I could answer he closed the window. I tapped and he took his time to come back. My question was, can you check because I did get a call from an unknown number. Turns out the order was there. There was never no instructions given on where to pick up the order and the upon looking inside the bag my two dishes were on top of one another with no covers just paper. In this Pandemic they are not safely packing the food and two orders of the same shrimp dish one came with a pickle and the other without. I’m done with this placeMore