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I didn't want to put this review out there and ruin your reviews in hopes that today's experience was an anomaly however, we've ordered twice from you instead of going to our "normal" pizza places. Both times, we've waited too long for our food. The...first time was over an hour (we live 5 mins away)
Last night we ordered at 5:20 knowing we didn't need the food until 6:30 but given the day and how long it took last time, we'd be prepared. We had people at our home for food before a game and after an hour and 20 minutes, called. The girl asked if we placed the order online. I thoroughly believe the online orders hadn't even been checked. She came back saying it'll be going out soon. I called back again when we hit 2 hours wait time. She said it just left. We waited 2 hours+ for a 24 cut, a 12 cut and a Greek salad!!!More
This is the 3rd time I ordered delivery from Cusato`s and the worst so far. The first time was a Rueben sub that took over an hour for delivery and was so sloppy and soggy I had to use a knife and fork. I did...however give them a 2nd chance and tried the pizza, again long delivery time but actually not that bad. This last time was a total disaster. I ordered The Cheeseburger Sub cooked medium rare with pepper jack cheese and bacon along with an order of onion rings. I put the order on at 7:24 and received it at 9:08 which is unacceptable in my book. The burgers were cooked well done and very dry and they used American cheese on the sub. It was also cold. The onion rings were even colder and soggy and only five of them in the order. If you cannot get your food out hot and in a timely matter on a Monday night you might want to come up with a new plan. Two out of the three experiences were a waste of money so I think that will be all for me.More
Food arrived almost two hours after ordering at 8:12 pm. I know they close at 9 and called to check that my food was still coming and they said they were running behind but that it would be another half hour. At 9:30 it still...wasn’t here so I tried to call and cancel but because they were “closed” they didn’t answer the phone. At 9:58 the delivery driver arrived and refused to take the food back, which turned out to be (you guessed it!) COLD. Restaurant refused to refund me when I called today to discuss it. Rotten food, rotten service, and rotten management.More
Cusatos in Ballston Spa, appears they've changed owners. We didn't know this. We picked up a pizza and brought it home. It was horrible. Way under cooked, the sauce is now too sweet. Used to love the crust. Very bland now. We finally found a...good pizza place, only for it to go down the crapper. Too badMore
Waited 40 minutes for 2 cold sandwiches and a side of fries. When asked how much longer at 30 minutes.... I was told there were delivery orders ahead of me.I watchthe delivery driver feed himself, while the guy who took my order stood around doing...nothing and the cook swept up. They then handed me 2 cold sandwiches which had very little meat 3 slices to be exact on a Italian mix and still waited for my fries while my 2 small children fussed in the car. Will not return!More
Stopped in for a slice and had white broccoli spinach heated to go. I’m glad because many of the tables and booths were not cleaned and had papers scattered about in floor and seats. No one in the place. Pizza thicker crust but good taste...and seemed fresh for the number of pies available to choose slices from. Also they have a Tuesday special for as many slices as you can eat for 7$. Other foods available like burgers and wings. Slice is 3$.More
I travel for business & found this pizza shop on my way through town. I now stop there for lunch any time I have to drive through because they have a really good selection of slices & the pizza is really good. So many choices...it’s hard to pick just one. My last visit I had an eggplant parm pizza. I’m very particular about my eggplant parm, so I was initially skeptical about having it on my pizza but I was pleasantly surprised. The eggplant was cooked perfectly & it was so good on the pizza. They have a wide selection of slices from just cheese to buffalo chicken.More
Local pizza located in a strip mall in Ballston Spa. I visit here often and order take out. There is a small clean, dining room that serves about 30 people and a food bar area that serves maybe another 6. Very friendly service. Very reasonable...costs. You can also get hot/cold sandwiches, salads, calzones, cheeseburgers, wings and some entrees. All very good. Great to stop by on the way to the track or SPAC.More
I hope they stay in Ballston Spa forever. My husband and I have been disappointed in every pizza place around. We used to live in Halfmoon so we were so excited to see another Cusatos move into Ballston Spa. They did not disappoint. Thank you!