For years on end, we have enjoyed visiting this restaurant. But today, apparently due to the absence of a sane manager, it all went wrong.
We were served a salad with ruined cucumbers. Instead of the wine list we ordered we were served...another one with the words - this is the same. After persistent persuasion they changed the bottle.
We asked to cook the salad without onions, three times, but is it interesting to anyone ....? The salad was served with onions.
The culmination of the soup was the seafood: there was a corrupted clam, which had inadvertently ended up at the bottom of the soup. We kindly asked to exclude this dish from the bill, to which we were told and Lan commented that they would not do so, as the soup had been eaten and the spoilt clam was at the bottom.
We communicated with the assistant manager, named Itami, but managed to get an adequate response. Asked to call the manager but we were refused.
Very much disappointed in the service and in the treatment of customers.
It is a pity that good places invite such inadequate staff to work.More