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CUISINES
American
Special Diets
Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Dinner, Late Night
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meals, features
Reviews (302)
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Traveler rating
126
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18
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All reviews spinach dip ribs steak always great food worth the wait fresh food bergen county an appetizer entrees patrons
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Reviewed August 12, 2022

After having been a consistent patron for over 25 years of what once was a very fine establishment, I am sorry to say the restaurant has taken a considerable turn for the worse . I am writing this in August of 2022, wherein there appears...to be new management or at least new policies that are clumsily executed in what one can one can only consider to be racist and transphobic in their application. I am a 56 year old African American successful business owner who has dined at nearly all of the 5 star restaurants in Bergen County over the years. As previously stated I have bee a consistent patron of Houston’s for over 20 years. On Friday August 12 around 2:00 PM, my wife and I entered the restaurant and approached the desk to give our names to be seated. Shortly thereafter the hostess informs me that I can not be seated because I am wearing flip flops and that is against policy. I stated that I had been a consistent customer and was unaware of that policy since I had been to the restaurant no less than 5 times over this summer of 2022 and wore the same or similar foot-ware along with dress shorts and a polo shirt. However today 8/12/22 I was told that my foot-ware was prohibited not withstanding my many years of consistent patronage. Then a white male manager stepped forward wearing some form of loafer with no socks - and in a very rude fashion told me I will not be permitted to dine in the restaurant. It is at this moment I saw several white patrons existing the restaurant after their meal in significantly more casual attire - and assorted flip flops. Shortly after another African American male entered the restaurant with a party of 3 and also had on flip flops - he was immediately told that he would need to go find suitable foot ware. At this juncture I expressed my observation to the Hostess and the Manager that the policy seems to only apply to blacks. I then pointed to patrons who just walked passed to exit having finished their meal and said look that individual is wearing what appears to be plastic flip flops - I was than told by a Houstons manager that they are more relaxed with the policy when it comes to women. Immediately I am thinking they must have some form of ESP to be able to determine how people self identify their gender - and besides that is blatantly against the law to discriminate based on sex, gender, race et…. In all good conscience, until there is an over a hall in the management I can no longer dine hear nor encourage anyone who values decency and respect for other to do so either. Lastly no where is posted in the restaurant that there is an official attire policy.More

Date of visit: August 2022
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Reviewed July 26, 2022

Colin was our server and he truly made a phenomenal meal even more enjoyable, The Hawaiian steak , prime rib sandwich and the quite tasty spinach and artichoke dip were so tasty and cooked to perfection .

Date of visit: July 2022
Helpful?1  
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Reviewed July 25, 2022

Houstons has "corporate" written all over it. I've never been to a restaurant that had a sign at the reception desk *and* a note on the menu stating that when you're finished with your meal, they may ask you to leave due to people waiting....Laughably inhospitable. I arrived for lunch just before 1 pm on a Sunday. I was the only person in the vestibule at the moment. I mentioned the reservation name and expected to be seated. In most restaurants I know, the guest who arrives after that is shown to the table where their friend is seated. Not here. I was asked to let the hostess know when the other party arrived, so I cooled my heels in the vestibule for five minutes. The food we had was good. I had the $11 traditional salad and was warned it's an appetizer, but it's quite filling enough for a light lunch. My friend had the Thai noodle salad and enjoyed it, although her glass of wine seemed small. We split a key lime pie, which was excellent, although I wish they had a light choice for dessert in addition to the pie, brownie and ice cream sundae. We were hoping not to be rushed out the door since there were empty tables around us. and we were not. Still, I didn't care for the vibe here.More

Date of visit: July 2022
Helpful?1  
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Reviewed June 22, 2022 via mobile

I come here for Ribs as I haven't had better ribs than here anywhere But when I received, one of racks were over cooked and burnt and had to return..although we had the best server but even though I returned 2.5 racks I was replaced...only by 1 rack...photos would explain That was not expected out of houstons. Rest all went super well.More

Date of visit: June 2022
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Reviewed May 3, 2022

good atmosphere. we got the french dip, spinach dip and a steak special. it was all very good! the service was pretty good as well.

Date of visit: May 2022
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Reviewed January 22, 2022

I am still trying to process what just happened tonight. My best friend and I met up after months of not being able to see each other due to the pandemic. We made lunch reservations at Houston's not thinking ever we would get kicked out.....We ordered a Bottle of wine we had appetizers, then our entre followed by dessert... after getting our bill and paying we stood there Finishing Our Bottle!... a young white guy in a suit walks over says.. how was everyhing...? I answered and said everything was great.. thank you.. he then said VERY RUDELY You need to get up and leave I need this Table!!!! Who Does that!!!! We Will Never Go Back!!! Our server Karen was great and was the only reason I did not take the cash tip back!! Are you kidding me, who rushes out their customers? I did not get the young mans name but his attitude and how he treates customers will not get him anywhere. We Will Not Go Back!!!More

Date of visit: January 2022
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Reviewed November 16, 2021

I went to Houston's with a group of friends to celebrate my birthday and they just ruined my experience. They were rude, condescending and I felt discriminated against. We were still ordering drinks and they just brought us the check. We were in the middle...of desert and they were taking our silverware. The "manager" was just obnoxious and didn't seem to know that in the customer service industry you are suppose to treat your customers with respect and the customer is always right. in this case they didn't seem to care. We were there for lunch and spent $400 for 4people and they didn't seem to care. We were not intoxicated, we were not loud and yet they were basically kicking us out . So I will never go there again nor would I ever recommended it. Terrible experience!More

Date of visit: November 2021
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Reviewed October 17, 2021

If someone would’ve had told me 25 years ago when I first started to dine at this establishment that I would end up feeling and experiencing firsthand bullying by a kitchen staff I would’ve thought that they are playing a joke on me. 25 years...I have been coming to this establishment. Tonight I must say was the last time I shall ever set foot in this place. Todd Martin is a bully and came to our table tonight and bullied three women because we stayed past the 90 minutes allotment. I won’t bore everybody with the mistakes and the unprofessional and poor service we experienced this evening. My family and I came here for 25 years for just about every celebration to include New Year’s Eve and Christmas. Deplorable, despicable, unprofessional, and bully style behavior tonight should not be tolerated. I spent $300 on dinner tonight just to be thrown out by some bully from the kitchen. The staff is rude, the white glove service and the elegance it was brought to Bergen County is gone. No good food should ever be tolerated under these unpleasant and hostile environment. Corporations hire young people who don’t know how to run a restaurant and it seems that the phrase “customer service” no longer exists. Even though the restaurant is half empty they still make you wait half an hour under the pretense that they are so busy and still in such high demand. Open your eyes Houstons half a dozen restaurants popped up feet away from your doors, people may just be wise enough to go and spend there a good hard earned money somewhere else.More

Date of visit: October 2021
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Reviewed October 16, 2021

The atmosphere is very pleasant here. With decent food and drinks, this place is a must try. I will return.

Date of visit: November 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed May 30, 2021

My husband & I had fresh food. First I would like to acknowledge Antoine was very professional, understood the menu prior and now. Great service with a smile. His section was the best- friendly. I can go on about him. My husband veggie burger was...very filling- this is a huge burger - enough for 2 people. The spinach dip phenomenal. I am super glad we selected this restaurant over the cheesecake / which had a 2 hr wait. We had to wait here for about 1 hour but we walked the beautiful mall & came back and they were ready to seat us. I will add this stop in my travel to and from NY.More

Date of visit: May 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed April 6, 2021 via mobile

One of my favorite places for ribs... We did a reservation for 4 a day before, entered our credit card details but when we went there it had no reservation... Had to wait for 45 minutes to get a table... That was disappointing and not...expected out of houstonsMore

Date of visit: April 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed February 21, 2021

Trust me, go somewhere else. The reception leaves much to be desired. The hostess didn't bother to acknowledge me and proceeded to greet someone that came in after me. They need better staff and someone that knows how to deal with the public. Go to...a diner..... you'll get way better service and food.More

Date of visit: February 2021
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Reviewed February 8, 2021

I stopped by after work to make a reservation. The front desk person greeted the 2 people who came in after me and asked them if they had reservations. Mind you; they were standing 6 ft behind me. I waited a good 5 mins; still...no acknowledgement. Was I too brown ; not dressed well enough? ( did look a lil tired and drab in my scrubs) Please try harder to train the front desk staff.More

Date of visit: February 2021
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Reviewed December 4, 2020 via mobile

Houston’s is the very best. Try the French dip and the artichokes if they are in season. Service is on point without exception, but if you want to be truly blown away ask for Pete. The ribs are so great and the spaghetti squash is...unreal. A chain restaurant that surpasses all local spots.More

Date of visit: December 2020
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Reviewed November 10, 2020

RUDE AND UNPROFESSIONAL. I showed up to sit at the bar. I left my wife in the car because they are usually packed. As I expected they were full. So I asked for 2 spinach dips and a shrimp appetizers to go. Sorry spinach is...not available to go, But there's no room to sit? I ask for a manager and explain my dilemma she cannot help. Find let me get the shrimp. I go to pay sorry we don't accept cash. So further express the lack of customer service in receiving but whatever I go sit on the bench outside the restaurant. The gentlemen next to me food was brought out to him. Another group in a car was brought out to them. 40 minutes later realizing its been 40 minutes just for shrimp I go inside to ask how long it's going to be and my foods been sitting there. As a customer who's not receiving any kind of good experience i have the right to be upset if your gonna work customer service you cannot get upset when a customer is displeased and take it personal and make him wait out of spite and unprofessionalismMore

Date of visit: November 2020
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Questions & Answers
Ask a question
beollert
May 3, 2017|
AnswerShow all 9 answers
Response from momusic14 | Reviewed this property |
During popular dining hours, yes, so you don't have to wait. They don't require reservations though. Can reserve through Open Table.
1
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PaulaB4867
April 1, 2017|
AnswerShow all 2 answers
Response from Lonnie J | Reviewed this property |
I am sure you can access it as long as you go on their website as it changes from time to time.
0
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727jannak
December 7, 2016|
Answer
Response from MrDavid14 | Reviewed this property |
No idea
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HOUSTON'S, Hackensack - Restaurant Reviews, Photos & Phone Number - Tripadvisor

Frequently Asked Questions about Houston's

Yes, Houston's offers takeout services.

Houston's is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4.5
  • Service: 4
  • Value: 3.5
  • Atmosphere: 4