Came here for lunch a few times (mostly at the request of a certain coworker who loved turkey sandwiches) and there was always something a bit off about the experience.
The Soup Shoppe makes decent sandwiches and pretty average tasting soup. Sandwiches are good, so...if you decide to get a sandwich here, get the Turkey Cranberry Chutney. Skip the soup because ironically, it's not anything to harp about. I also tried their salad once, but only once because they overcharge for their salads and pretty much everything else in the store.
The business is inefficient in handling customers during the lunch rush, the payments system is outdated, and menu/beverage items are mischaracterized on their receipts. I guess I could give Soup Shoppe a pass if they offered an extraordinary value for the food they served, but that was simply not the case. At the very least, customer service was good, but they have little signs taped on various areas of the store that say "We have the right to refuse service to anyone" and "No cellphone use", which would lead many to believe that the people who run this store are uptight and selective in who to sell their mediocre products to.
I'm writing this lengthy review not because I hate the Soup Shoppe but because I think it's a store with a lot of underdeveloped potential. First thing's first... lose those repackaged M&M's that you guys place near the register because it's unappealing to see 15 M&M's shoved into a unlabeled plastic bag for $2.More