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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Pizza
Meals
Lunch, Dinner
FEATURES
Delivery, Takeout, Wheelchair Accessible
Reviews (53)
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52 results
Traveler rating
20
16
3
3
10
Traveler type
Time of year
LanguageEnglish
Traveler rating
20
16
3
3
10
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Reviewed October 13, 2020

Pizza is about 2/3's of the box for a large - it was sliding around in the box, it was so small. If you order online, before you even THINK about adding a tip, know that they charge a 2 dollar delivery fee, AND a...dollar "handling" fee... (they got ZERO tip from me) The pizza is already, subpar... ingredients are lousy, and over cooked. The pizza was luke warm and took OVER AN HOUR to be delivered... Don't be lazy, go to the grocery store and buy a Hannaford bake and rise. You'll thank me later... The ***** behind the counter, wearing a napkin on her head, had a sh*t attitude and was arguing with her delivery guys about their tips. So most likely, she/they, rip them off too... all in all? you'd be better off at a soup kitchen.More

Date of visit: October 2020
Helpful?
Reviewed August 21, 2020 via mobile

My family orders from this place quite often, usually very nice. I had already listed off the order on a previous call and then they never answered after. I called back several times, no answer. Then as I was listing my order off again, the...man on the phone told me to “relax”. After calling for I believe the 4th or 5th time, I was annoyed but still didn’t rush the order as I listed it. He was rude and unapologetic. I was quite offended. I am also not one to write reviews (good or bad) on anything, but this deserves one.More

Date of visit: August 2020
Helpful?2  
Reviewed June 30, 2020 via mobile

Cashier touches food after handling money. Low quality cheese makes this typical Greek style pizza super greasy and unhealthy. I did not get a sub but watched as cashier picked up , cut and wrapped all the subs with bare hands while handling money. Dirty...and greasyMore

Date of visit: June 2020
Helpful?4  
Reviewed February 23, 2020

There aren't many pizza places that deliver to New Castle, Ports Pizza does. The pizza is not bad, not the best, but certainly far above average.

Date of visit: January 2020
Helpful?2  
Reviewed November 8, 2019

This is in my town and is a great go to, when in doubt of what to eat, restaurant. The employees are very friendly and the food is always great!

Date of visit: October 2019
Helpful?4  
Reviewed May 15, 2019

First visit. Ordered an XL Sausage pie for take out. Overdone, extremely salty, and so much oil that it saturated the box! The Greek salad was not much better. Will never return.

Date of visit: May 2019
Helpful?4  
Reviewed May 3, 2019

Stayed at Motel 6 (terrible) and decided to have pizza delivery. Went to front desk and she gave me fliers from two pizza places. While I was in the elevator a couple noticed I had pizza menus in my hand. They told me the best...delivery was The Pizza Factory. We ordered one large and 10 buffalo wings. They told us it would be 45 minutes it came in 35 minutes. Had no cash was able to pay bill and driver tip over phone with credit card. Both the pizza and the wings where awesome. The delivery women was also awesome. They have a large menu. Will deffently try it again.More

Date of visit: May 2019
Helpful?2  
Reviewed October 6, 2018 via mobile

While staying at a nearby hotel in town I read wonderful reviews about this pizza place on trip advisor. So I ordered one large pizza at 630pm. It arrived at 730pm, cold. It was so cold the cheese was hard. If I save one person...from ordering, this review would worth itMore

Date of visit: October 2018
Helpful?3  
Reviewed August 27, 2018

My husband and I usually order The Factory Special. This loaded pizza is our #1 choice. I also love the Vegetarian Pizza. I’ll sometime order their Chicken Kabob Salad when in the mood for something other than pizza. My granddaughter loves their Chickn Tender Dinner....They also have great subs, my fav is their Meatball Sub. We usually get delivery. The order is always right and the driver is speedy and personable.More

Date of visit: July 2018
Helpful?4  
Reviewed February 10, 2018 via mobile

Great steak & cheese subs. Always packed with meat and delicious. Try their steak bombs too and also their pasta with meatballs.

Date of visit: February 2018
Helpful?4  
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Frequently Asked Questions about Portsmouth Pizza Factory

Yes, Portsmouth Pizza Factory offers takeout services.

Yes, Portsmouth Pizza Factory offers delivery services.

Portsmouth Pizza Factory is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 3.5
  • Service: 4
  • Value: 3.5
  • Atmosphere: 2.5