I understand both the good reviews of this place, and the bad ones.
I have been there many times. My initial experience with them was bad, and I didn't go back for years.
Everytime I have gone back it has been fine.
I realize most...people are used to mass-market chain restaurants (Applebee's, Chili's) or high end restaurants with career server's and kitchen staff.
CC Tomatos could be a chain restaurant if it wanted to be, but they are better than that. It's a family run business in a nook of north Concord not really known for commerce. It's got to be hard to find and keep good staff in this location, and I rarely see the same people working.
Though their claim to fame is brick oven pizza, its not my favorite pizza though the meat lovers pizza appears in my house once or twice a year - so it's good enough that I'll pick it over Dominos.
Where they really score is in the meat department, bread rolls and French fries. Their Tuscan steak tips are awesome. Anything in the dinner dish menu is done very well.
As far as pasta goes it is better than average, my wife loves the spaghetti.
Remember family business have good days and bad days, but a little loyalty in this regard will make you happy. Let them know you had a bad experience and give them the opportunity ti make it up to you.More