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American, Fast Food
Breakfast, Lunch, Dinner
Takeout, Wheelchair Accessible
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Reviewed October 12, 2019

I have over 20 years of customer service and I know when I receive good service and when I don’t... Unfortunately this time I in fact DID NOT RECIEVE GOOD CUSTOMER SERVICE The supervisor on duty REBECCA was extremely rude, and unprofessional. We ordered chicken...nuggets for our little ones and when we opened the happy meal up there were no nuggets so I approached the counter with my receipt and kindly notified the cashier that the nuggets were missing, then Rebecca comes to the counter calling me a liar and was yelling at me, saying I wanted free food so I told her politely that that is not the case I would just like the nuggets we didn’t receive and told her she could look at our table and see there were in fact no nuggets, she then became very rude and started calling me names in front of the staff and other customers that I was a liar and I was making her job difficult , the other staff member came up and said oh here’s your nuggets I’m sorry I forgot to put them in In your order, I said that was quite alright and said thank you, Then Rebecca started eating the fries off the other customers tray and was eating fries out of the fryer as they drained then grabbed my nuggets and slammed them on the counter and shoved my receipt in my bag and said here now go! I have never in my life ever been so humiliated before, nor have I ever been spoken to like that before especially in front of my kids. Something needs to be done about this this is not ok and who knows how many other customers she treats that way.More

Date of visit: October 2019
Reviewed July 19, 2019

An OK place to get some fast food, mostly to take away. The menu has expanded but the emphasis remains on burgers.

Date of visit: July 2019
Reviewed July 4, 2019

The pace is dirty and the staff very cold and uncaring. The food was lousy and not somewhere I would recommend.

Date of visit: June 2019
Reviewed October 24, 2018 via mobile

Not open 24 hours!! I was in a taxi and I ended up paying more because I had to go to another McDonald's because it's not open like it was listed!

Date of visit: October 2018
Reviewed June 18, 2018 via mobile

Went here about 30 minutes before close on a Sunday and oh boy, not a good experience. We waited 15 minutes for our food (fries, nuggets, cheeseburger, and a wrap) and it was pretty sh*t. Fries were cold and dry, nuggets were room temperature and...cheeseburger was pretty gross as well. Ended up throwing the entire meal away. I’m sure it’s fine during the day but don’t go within an hour of close because apparently they can’t be bothered with customer service.More

Date of visit: June 2018
Reviewed June 12, 2018

What a disappointment. I seldom go to McDonald, but I always stop there on road trips to buy Chocolate Chip Frappes which are my favorite caffeine source when driving. They are great! But. here in Reno, the frappe was not prepared correctly. They just poured...the mixture into the cup. There was not the familiar blending of the mix that I see everywhere else. The problem was that I could not taste any chips in the frappe, until I discovered them at the bottom of the cup at the end. It also was not as cold as the others I have had. A disappointment - but only the first - of the many successful frappes that I have had.More

Date of visit: May 2018
Reviewed June 7, 2018

This McDonald's is located across the street from the Silver Legacy. This place is not what you would expect from McDonalds. Service is very slow. One person working the counter. One person cooking, one person serving. This place is out dated / dirty. Lots of...homeless / bum's hanging around out from and inside. Big problem I saw was the pan-handling.More

Date of visit: June 2018
Reviewed January 25, 2018 via mobile

Went there with my family and the first thing that hits us is there was a hole bunch of people in front of the restaurant and they ask if we wanted drugs! Not a place I will be taking my daughter to again! Then we...get inside and everyone that works there is sick?!!! It took 20 minuets to even get our food. Broken benches everywhere and drug deals going down in the bathroom!? Who would take there kids hereMore

Date of visit: January 2018
Reviewed November 24, 2017 via mobile

Grabbed a quick breakfast before leaving town while staying across the street at Silver Legacy. Area is loaded with homeless guys and some hangout inside McDonalds and aren’t the friendliest. Inside it’s clean and Service was fine. Don’t like how soda fountains are behind the...counter so have to wait for refills. Heard it’s a big meth area which describes how the people inside and out were acting when not begging for money.More

Date of visit: November 2017
Reviewed September 3, 2017

Went to see if they took pop tabs and they didn't but had lunch. It was like all other McDonalds. I like their french fries!

Date of visit: August 2017
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March 12, 2021|
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