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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$30 - $30
CUISINES
Chinese, Asian
Meals
Lunch, Dinner
Reviews (85)
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85 results
Traveler rating
36
26
8
7
8
Traveler type
Time of year
LanguageEnglish
Traveler rating
36
26
8
7
8
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Reviewed December 17, 2021 via mobile

I have been buying take out here for many years. Never again. This afternoon I ordered $100.00 of take out and got home and opened the containers of food that were not consistent with what I ordered. I Immediately called the manager and she informed...me that her surveillance indicated that I received three bags of food when in fact I received only two (2). Moreover, what I received was not precisely what I ordered, PERIOD!! Finally, she refused to offer any compensation because her surveillance somehow miraculously indicated I received precisely what I ordered.More

Date of visit: December 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed October 14, 2021

Try the scallops with mushrooms. The meal is fantastic. There was one single order i had over the last 3 years that i did not care for and have since ordered various other dishes and really enjoy the service and the booth and the social...distance that they always had. that is important to me. Both before and especially now, The staff were masks .recommend highly going there tonight actually :)More

Date of visit: October 2021
Helpful?
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Reviewed April 9, 2021

We both ordered kung pao chicken and it should have been called kung pao celery. small plates and 1/2 of it was covered with rice. Will not return.

Date of visit: April 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed July 4, 2020 via mobile

We used to look forward to eating at Jade whenever we visit Reno. This trip, we dined in and the food was barely average. Had Mongolian lamb and shrimp with broccoli. Tasted like it was left over from months ago when the restaurant was closed....We’ll dine elsewhere on our next trip.More

Date of visit: June 2020
Helpful?3  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed April 10, 2020 via mobile

Went during virus shutdown for takeout. Wife and I have been actively trying to support local restaurants. What happened to this place? Used to be great. The time before was bad and this time was horrible. Generals chicken was inedible. Extremely overcooked. Ordered pork fried...rice. Got chicken fried rice. Mediocre. Chicken chow mein was pretty good. Very sorry to give this review. I hope it helps whatever problem is happening there with ownership or management. Very nice restaurant and hope the quality of the food gets better.More

Date of visit: April 2020
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Reviewed December 19, 2019 via mobile

to us it has slipped have eaten here number of time last eve - appetizers very good soup very good fried rice good casher chicken good sweet/sour chicken poor good menu

Date of visit: December 2019
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Reviewed December 17, 2019 via mobile

The food was tasty...Have not gone to this restaurant in a few years. Did get plenty of food...Felt it was a bit pricey. Went there for lunch.

Date of visit: December 2019
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed August 21, 2019

I hers a lot of good stuffs about this place. We went to check it out. Lunch was good combination. Service was outstanding. We will see you soon again

Date of visit: August 2019
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed June 20, 2019 via mobile

Got a chance to come back here with the family. Ordered a variety of dishes and soup. Everything was delicious and prepared with the best and freshest ingredients - big prawns, nice scallops and a variety of vegetables.

Date of visit: June 2019
Helpful?
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Reviewed May 16, 2019

I enjoyed this restaurant when I lived in Reno and took my (new) wife there previously and she wanted to go back. The food and service were just as good as we remembered and will return again. The prices are a little on the high...side for Chinese food but, if you go for quality vs. quantity, you will enjoy this restaurant. The negative we had was that all seating was in booths (which we generally like) but these were designed to maximize seating capacity and my wife and I who are both admittedly overweight, had a hard time getting into the booth and our midsections were in serious contact with the table. If you are a large person, get carry out.More

Date of visit: May 2019
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Reviewed February 5, 2019 via mobile

For years my husband and I had been patrons of this restaurant for special occasions. Sadly we moved from the area. We were on a trip to Reno and were so excited to have a chance to visit our favorite restaurant. However, the food was...a huge disappointment. We ordered coconut shrimp which was a favorite. The shrimp was so tough it was not edible. We complained, and they did replace one shrimp, which was worse than the shrimp they had replaced. Thinking about it later, it was as if they had microwaved it too long, then deep fried it. The rest of the dinner went downhill from there, the quality we had known was lacking. The waitress acted surprised that there would be any complaint, saying no changes to the menu, but a server said there was a new chef. Either way the food was not the pricey, but quality food we had enjoyed in the past. Any future trips to Reno will not include eating at Palais de Jade.More

Date of visit: February 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed September 30, 2018

Over the years we have eaten here and always experienced excellent service and great dishes, We use to work close by and went there frequently for lunch. We especially liked the vegetable lettuce wraps, spring rolls, generals chicken, Kung Pow Pork, and the szechuan shredded...beef. The service was always quick and friendly and the food great. Last time we found the service lacking and the food was ok.More

Date of visit: June 2018
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed August 26, 2018 via mobile

We had an early dinner at Palais de Jade. The menu is comprehensive and offers dinner combinations that include soup, appetizer, and entree. The Szechuan beef is great if you enjoy spicy food. There is a full bar with some specialty import drafts. I would...reccomend this restaurant for couples looking for a quiet, peaceful dining option.More

Date of visit: August 2018
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed August 21, 2018

I attended a luncheon with 18 ladies, and had also been to a real estate meeting recently at Palais de Jade. For large groups, there is a banquet room that can be subdivided into four seating areas, with privacy screens. Eight to ten people can...be seated at the round tables, which makes it easy to participate. The tables have a lazy susan, facilitating food delivery and clean up. There is a special, 11-3, which includes many entree selections, choices of appetizers, soups, rice and salad. The two meals I've had were ample lunch portions for around $10! On my first trip I enjoyed a wonderful sake which was smooth as silk! One of our ladies today commented that her meal was comparable to those she has liked in San Francisco!More

Date of visit: August 2018
Helpful?
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Reviewed July 5, 2018 via mobile

Great food and service! Large selection of lunch specials. Will certainly be my go to for Asian cuisine!

Date of visit: July 2018
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Frequently Asked Questions about Palais de Jade

Yes, Palais de Jade offers takeout services.

Palais de Jade is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4
  • Service: 4.5
  • Value: 3.5
  • Atmosphere: 4