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Ratings and reviews

#659 of 1,242 American in Las Vegas
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
American, Fast Food
Meals
Lunch, Breakfast, Dinner
FEATURES
Takeout, Seating, Wheelchair Accessible
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features, about
Reviews (131)
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86 results
Traveler rating
22
34
17
5
8
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LanguageEnglish
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Traveler rating
22
34
17
5
8
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All reviews bread casino royale healthy food mediocre service strip vegas
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Reviewed May 21, 2020

This is our food guys and because of that, I would strongly advise that you reconsider patronizing these Subway locations (Sahara and Rancho/Sahara and Valley View in Las Vegas, NV. There may be other locations throughout the valley that are associated with this owner also....Please do your research before patronizing his business locations. I have reported him to the corporate office, but this is a franchise so it is up to customers to speak out when these things happen. I do not want another customer to be abused in the manner in which I was when simply attempting to buy a quick meal. I went in with my adult children to grab some sandwiches on Mother's Day and was disrespected by the cashier on a level that absolutely shocked me. I left a vm message for the owner, Mr David Hogan. He was kind enough to call me back and leave a message for me. I returned his call today and he initially told a less than truthful story. He initially said he had viewed the video tape himself, but as he spoke, his narrative did not resemble what actually happened at all. When pressed, he admitted he had not seen the video and he went on to state that he was basically regurgitating the information that the store employees had given to him. We have video that was recorded on my sons phone of what actually occurred on that day. It is problematic that this owner is untruthful. It is also problematic that when questioned for the second time, he became defensive and chose to resort to being rude to me although my tone with him never changed. I will not go there again, but I want others to be aware of the unfortunate experience that I had. Mr Hogan then said in an almost aggressive manner "what do you want me to do?" and followed that by "are we done here?" Had this gentleman viewed the tape personally, he would have acknowledged that there is a problem in his store, but his response made it clear that that is not where the problem began. I am not here to tell anyone where to go or not to go, but this incident throws up red flags. This should not have happened, but since it did, there was an opportunity for this man to remedy the situation simply through truthfulness, acknowledgement and civility. He instead resorted to rudeness. Customer service is clearly not a priority at this location and I would strongly advise you to do your research and choose a subway that is not owned by David Hogan. I know he owns the ones on Sahara and Valley View and Sahara and Rancho. Again, this is our food guys. If this is his response when there is a simple customer service issue, my concern would be what his response would potentially be if there is a more severe food related issue.More

Date of visit: May 2020
Helpful?
Reviewed January 20, 2020

Stopped for lunch at this Subway located in Casino Royale. Service was good. Prices were higher than normal and they do not take discount coupons. They would scan the code on my phone so I get credit toward Subway My Way Rewards,

Date of visit: January 2020
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Reviewed December 27, 2019 via mobile

The guy had no interest in serving people. Feeding people is a divine work and this guy was literally throwing stuff inside the bread just to get over with it. I ordered a 6” veggie patty and he charged me for a foot long. I...questioned him back then he called his manager and refunded me in cash where in I paid from credit card. Terrible service ever at a subway.More

Date of visit: December 2019
Helpful?2  
Reviewed December 15, 2019

Very run down, looked grotty inside & really warn out. The whole outside seating area was just filthy. You wouldn't want to sit out there. Staff had no interests that we were in the shop, no one else was there so why we weren't looked...after is anyone's guess as they sure weren't cleaning! It all looked so dirty we didn't buy sandwiches, we left & found the great Burger Lounge up the road instead.More

Date of visit: January 2019
Helpful?2  
Reviewed November 5, 2019 via mobile

Location is perfect for the strip. Mediocre service, plenty of seating, great price and good healthy food. Definitely a good find while out and about on the strip.

Date of visit: November 2019
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Reviewed September 9, 2019

Called in for breakfast and the food was almost inedible. The egg had a really strange consistancy and the bacon was poor.

Date of visit: August 2019
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Reviewed August 18, 2019

The young lady working was amazing, and very helpful. The food was delicious, and a $10 for a whole meal who can beat that on the strip? Located outside of Bally’s hotel.

Date of visit: August 2019
Helpful?1  
Reviewed August 3, 2019

The Subway was few steps from my hotel.The food was frech,healthy like other subways stores.the store is small and the staff was two .The quality was high.inspite of this place is crowded.The bad thing this the sandwich is expensive 10$ ,when I bought the sandwich...by 3$ in Subway Orlando, florida.More

Date of visit: July 2019
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Reviewed July 29, 2019

Visited during the Grasshopper Swarm, and the staff adjusted pretty well to trying circumstances. Grasshoppers got into the ingredients, so my sandwich was made from the back ups prepared and covered in the fridge. The sandwich was a bit messier than I'd have liked, but...was just fine since it was made under duress. Kudos...More

Date of visit: July 2019
Helpful?1  
Reviewed July 4, 2019 via mobile

I would like to comment on the food, however I cannot. The person serving was very rude and pointed out that although the sign says they’re open and he’s there, he stopped serving 2 hours ago!! Again very rude, was derogatory towards me and has...put me off going there ever again. Sorry I do not do many negative reviews , however thus deserved itMore

Date of visit: July 2019
Helpful?1  
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Questions & Answers
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Rose C
October 21, 2017|
AnswerShow all 2 answers
Response from Gary B | Reviewed this property |
The location at Casino Royale will take Subway Gift cards. They do not accept coupons. Be sure to get a $1 beer at the bar.
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