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Travelers' Choice
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$12 - $28
CUISINES
American, Bar
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features, about
Reviews (3,759)
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2,628 results
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1,178
842
386
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86
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LanguageEnglish
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Traveler rating
1,178
842
386
136
86
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Reviewed 3 weeks ago via mobile

Nice and good burgers ! But by payment time we where over charged 5 dollars each without explanation compared with the menu. After some discussion with the manager we where told that we where charged 10 dollars extra for bringing the glasses with us !...This is bull and FRAUD ! ! So be aware !More

Date of visit: June 2022
Helpful?1  
Operations Manager, Manager at Hard Rock Cafe, responded to this reviewResponded 3 weeks ago

We apologize for the inconvenience. Please contact the cafe and we will help research the discrepancy. The cafe number is 702-733-7625.

Reviewed 3 weeks ago

To start with my review we love the brand Hard Rock Cafe- we have been to many and are regular visitors to the London venues and will always visit ones wherever we are travelling. We have been to the Las Vegas one multiple times and...the experience and food has been great. We arrived for lunch today at 11:45 and was seated outside quickly. We ordered our food and asked for our starters to be brought first so we had a gap in our meal. After about 40 minutes our waitress finally came back and said she would chase where our food was. She came back with the starters and they were cold, then 2 minutes later our mains arrive. Some of our parties main courses were again cold and the server had missed part of our order. The only time our waitress came back to us was to ask whether everything was ok pretty much after we had finished. One member of our party was still eating yet she cleared the table and then brought the bill so we couldn’t order anything else even if we had wanted to. The restaurant was empty yet we felt like we were being rushed out. Not a great experience at all and will not rush back to the LV one. To make it worse the other waitress who was serving the other tables not ours was extremely attentive, had given them all water and told them to take their time. We got very unlucky but for a $240 meal it’s not onMore

Date of visit: June 2022
Helpful?1  
Operations Manager, Manager at Hard Rock Cafe, responded to this reviewResponded 3 weeks ago

We appreciate the feedback and we will address this with the team. This is not the service that has sustained the brand for over 50 years and we will find out why the staff failed to deliver on this occasion. Thank you for bringing this...More

Reviewed May 15, 2022

We had breakfast here at least 3 times. Food was always excellent and the servers were fantastic. Have to say though, the server Patrick, was the best! Funny, down to earth, with great service and not pushy at all to get rid of us once...we'd finished eating. Great atmosphere with live music. Clean and tidy as were the restrooms.More

Date of visit: May 2022
Helpful?
Operations Manager, Other at Hard Rock Cafe, responded to this reviewResponded May 16, 2022

Thanks for rocking with us! - JL

Reviewed May 8, 2022

My wife and I visited the Hard Rock Cafe, Las Vegas at 5pm Sunday 8th May 2022, having been there several times before when visiting Las Vegas. Walked in and the place was quite empty with lots and lots of staff walking about. Taken through...to a booth at the back of the restaurant, overlooking the door into the kitchen. When we were seated, the server gave us menus and commented how it was strange that there was only one fork on the table. Food and drinks ordered and drinks came relatively quickly. During the wait, my wife noticed the seat was broken so had to shuffle along the booth to a firm area of the seat. Food came with the obligatory “enjoy guys” comment. When I asked for some cutlery in order to eat the food, the server came back with 2 forks, dropped them on then table and walked off. Next the original server came over and asked if everything was okay, to which we had to ask for knives. The knives came and we ate our food. I had a chicken salad bowl and it was tasty although the chicken was stone cold. My wife had a plant based burger and that was fine. During our visit, the restaurant was not well maintained i.e. tables were dirty, cutlery and mats were missing etc. There appeared to be more servers than I had ever seen before, most aimlessly wondering about, oblivious to their core duties of maintaining clean areas to eat and serving customers. We will not be returning to this venue again.More

Date of visit: May 2022
Helpful?1  
Operations Manager, Guest Relations Manager at Hard Rock Cafe, responded to this reviewResponded May 9, 2022

Thank you for the feedback David. We will be addressing the team that worked last night to review the standards and ensure this does not happen in the future. We appreciate you letting us know about your experience. - JL

Reviewed April 16, 2022

We had a fantastic time at Hard Rock Cafe in Las Vegas The store in downstairs and the cafe and memorabilia are upstairs. I went to celebrate my birthday with my sisters. We just happened to hit HAPPY HOUR woohoo. Our waitress, TESS was a...sheer delight and attended our every need or possible wants. FANTASTIC waitstaff. I had a reservation and NO WAIT TIME, I suggest you make one if possible. I ordered the steak which was excellent.More

Date of visit: April 2022
Helpful?
Operations Manager, Manager at Hard Rock Cafe, responded to this reviewResponded April 17, 2022

Thank you for rocking with us! - JL

Reviewed April 6, 2022 via mobile

What lovely food and service Yummy and they let me have a kids meal which doesn’t happy very often All round good service Clean and tidy Hurricane cocktail amazing and so was apple cobbler you won’t be disappointed

Date of visit: April 2022
Helpful?
Operations Manager, Other at Hard Rock Cafe, responded to this reviewResponded April 7, 2022

Thank you so much for stopping in to see us! We look forward to serving you again soon. JS

Reviewed March 8, 2022 via mobile

For a Friday night at 8/9pm this place was very quiet. I have been to many Hard Rock Cafes around the world and I would sadly say this was the least enjoyable. I tend to always get the same dish (Twisted Mac) at a HRC...and the food here, although tasted okay, wasn’t oven hot when it arrived at our table. Exterior of the building is pretty cool tho. Maybe caught this place on an off day.More

Date of visit: March 2022
Helpful?
Operations Manager, Manager at Hard Rock Cafe, responded to this reviewResponded March 9, 2022

Thank you for the feedback. We are sorry the Twisted Mac did not exceed expectations. We are sharing this with the culinary team and hope to see you again! - JL

Reviewed January 31, 2022

The meal was good, the atmosphere was right in line with the rock and roll theme, and our waiter was great.

Date of visit: January 2022
Helpful?
Operations Manager, Agency / Consultant at Hard Rock Cafe, responded to this reviewResponded January 31, 2022

Thanks for rocking with us Kelsey! - JL

Reviewed November 4, 2021

Stopped in for a couple of beers- 2 were the price that six should be. Waiter was fine. Ambiance was so so.

Date of visit: November 2021
Helpful?1  
Operations Manager, Other at Hard Rock Cafe, responded to this reviewResponded November 5, 2021

Thank you for taking the time to leave some feedback for our team here in Vegas. We will pass your feedback on to our corp office. - JS

Reviewed October 9, 2021

We decided to visit the Hard Rock Seattle!! Cafe during our 14th anniversary trip. Our waiter John was awesome! The staff gave us t-shirts for an anniversary gift!!! The food and service was next level! We will definitely be back! By far my favorite Hard...Rock Cafe!!More

Date of visit: October 2021
Helpful?1  
Operations Manager, Other at Hard Rock Cafe, responded to this reviewResponded October 11, 2021

Thank you for sharing such a wonderful experience! Happy Anniversary! - JL

Reviewed September 29, 2021

I always enjoy visiting the Hard Rock Cafes as I have been to several around the country and also in Munich. My girlfriends and I were in Vegas for the weekend and decided to stop by. We called ahead to make a reservation and was...told there was no need to make a reservation if we came now so we did. We had no wait. We had a delicious dinner but my favorite is always the Hurricane adult beverage and the Twisted Mac, Chicken and Cheese. I do not remember our waitress's name but she was very friendly and asked us where we were from; we proudly told her Iowa. Love the food, love the ambiance, love that our waitress pointed out that the guitar next to our booth was owned by a member of the band Styx, which is very cool as we had seen them in August at our Iowa State Fair. We also purchased some very cool items in the gift shop for our family members. Hard Rock Cafe offers a military discount and I appreciated that as well. Keep rockin' we will be back again!More

Date of visit: September 2021
Helpful?
Operations Manager, Other at Hard Rock Cafe, responded to this reviewResponded September 30, 2021

We appreciate you visiting and look forward to welcoming you back! - SB

Reviewed September 19, 2021

We went with 7 (german) guys for dinner at HRC, Reservation ws made but at arrival the table wasn't ready and we had to wait for about 20minutes. After that our not very friendly waiter guided us to the table and asked for the orders,...we told him that we need menu first and that it will take a few minutes for us to translate the menu to some guys from our group. We told him separate checks and ordered our drinks and food, the food arrived in total different times, means that some were neerly ready before others got the food. Same problem with the drinks, i ordered with the hurricane glas and got my drink, the persone right next to me got the same order (without glas) and he got a smaller size glas for the same price :-(. My Ribs were served nearly "blackburnt" and inside nearly dried out, but in a good amount of ribs, the beans and fries were nearly cold upon arrival at the table. Beans tasted not so good therefor i left them on the plate. None of the persons at the table got (alcoholic- or citrus-) clean wipes for the fingers, only after ordering this the waiter brought some. Waiter hurried us to finish and brought a bill for the whole table, we told him that we asked for separate checks and that nearly pissed him off, maybe his shift ended early. After that he showed up at the table with separate checks and it took us a long time to get all the things straightened out. On my check he forgot the customer number for the Hardrockrewards and as well he never delivered the free dessert to me (we spoke about the REWARD customer number upon ordering and as well about the free desert for me as member). Usually worldwide HRC is a good place to be for food and drinks, Vegas HRC will not be visited again from me after this experiance.More

Date of visit: July 2021
Helpful?
Operations Manager, Guest Relations Manager at Hard Rock Cafe, responded to this reviewResponded September 20, 2021

Thank you, Guenter, for bringing this to our attention. We will follow-up with the team immediately and share your feedback with the culinary team regarding the ribs being dry, If you would like to reach out to us, I would be happy to research the...More

Reviewed September 7, 2021

If you're looking for a family restaurant on the strip with great then Hard Rock is your spot. The service and food were beyond my expectations! thanks Tammie for a great experience.

Date of visit: August 2021
Helpful?1  
Operations Manager, Other at Hard Rock Cafe, responded to this reviewResponded September 8, 2021

Thank you so much for the nice review and kind words for Tammie! We will be sure to let her know what you said. - JS

Reviewed July 22, 2021

Enjoyed our dinner and the vibe at this restaurant! The menu was a little smaller that what we remembered from going to HRC in the past, but that was most likely due to COVID. The grilled chicken sandwich and chicken fingers were very good, and...our server was terrific....just the right amount of attentiveness, not too much or too little. We did feel a little bit bad for the restaurant, the city of Las Vegas plopped a big overhead crosswalk right in front of it so it is difficult to see the cool looking guitar that they've always had out in front. The gift shop was fantastic, they even had changing rooms so you could make sure you were buying the correct size. Made sure to purchase a few souvenirs while we were there. Well done Hard Rock, we will be back again!More

Date of visit: July 2021
Helpful?1  
Operations Manager, Operations Manager at Hard Rock Cafe, responded to this reviewResponded July 23, 2021

Thanks, Gizmo! We appreciate the review.

Reviewed May 16, 2021

We didn't eat here, but we did purchase a pin from the souvenir shop. HRCs are a must when I visit new places that have them, so we stopped by the shop to find a pin that was unique to Las Vegas. The staff came...over and recommended a few choices, and we decided on one within 10 minutes or so. The cashier was very friendly, the establishment offers a military discount, and I was thanked for my service. I'm not sure about the restaurant, but I had a great experience in the shop. Highly recommend!More

Date of visit: May 2021
Helpful?
Operations Manager, Other at Hard Rock Cafe, responded to this reviewResponded May 17, 2021

Thank you so much and we are very glad that the retail staff was able to help you out! Thank you again for your service and we hope to see you again soon! - JS

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Questions & Answers
Ask a question
kazat2015
May 29, 2019|
Answer
Response from Jason L | Property representative |
There is also a Sam Town's picture desk framed on a wall. Plus, Ronnie's band Big Talk played upstairs (and Brandon showed up!).
1
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Davide D
November 7, 2018|
AnswerShow all 5 answers
Response from Buddy54321 | Reviewed this property |
Sorry I'm just diner
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Rebecca F
June 16, 2017|
AnswerShow all 10 answers
Response from 163kirkn | Reviewed this property |
Hard Rock has a huge menu, so depends on what you like, but average is going be in the $15 range.
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Frequently Asked Questions about Hard Rock Cafe

Hard Rock Cafe is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4
  • Service: 4
  • Value: 4
  • Atmosphere: 4.5