Our family of 3 just went to this restaurant for dinner last Monday 11/19/18. After ordering our food, we waited for almost 1 hour when the waitress brought out a bowl of beef noodle (pho) to my husband while my brother & I were still...waiting for the 2 sandwiches for our dinner. Even when my husband had finished with his "pho," there was still no sigh of our sandwiches even though we kept checking with the server. Finally, after 1 and 1/2 hours of waiting, they brought the cold, untoasted "banh mi thit" to our table. By then it was late (almost 9:30 p.m.) for us to eat so we've decided to take them home. When I went to the cashier to pay for our food, we were charged 3 sandwiches instead of 2 that we've ordered. If I didn't pay attention to the bill & catch them cheating us, we would have paid for the 3rd sandwich that we did not order and they did not bring to our table.
Then on Saturday 11/24/18 at noon, we went back to this restaurant with our daughter's family that includes 2 small children of 8 & 5 years old. Again, the service was slow as usual, the food was mediocre where they charge us $4.00 for 2 extra eggs for a rice dish. My 8 year old granddaughter wanted a small bowl of just the beef stew broth (no meat) & a roll of bread. Upon paying the bill at the cash register, I was shocked to discover that they have charged us $13.95 for this small bowl of broth without any meat. When I questioned the cashier about this ridiculous charge, she informed me that even though the kid did not want any meat, they would still charge us the full price of $13.95 for this dish. This is an unbelievably rip off, terrible & unethical business practice of this establishment. Who, in their right mind, would want to pay almost $14.00 for this lousy small bowl of just broth & bread. Had the waitress informed us in advance of their rip off practice, we would have never ordered this dish in the first place. Furthermore, their service was slow & unfriendly. We would NEVER GO BACK to this restaurant again to be victimized the 3rd time (as they did it to us twice in one week). You're better off going to other Vietnamese restaurants in town as there are plenty of them in the Chinatown area & elsewhere in Las Vegas. Don't let them cheat & rob you! Their lousy food is not worth it!More